kiwico.com Reviews
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3.5 / 5
Average user rating
4910
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for kiwico.com.
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kiwico.com Reviews
Read real experiences from customers of kiwico.com.
Brands may not incentivize or pay to hide reviews.
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Jamie
April 10, 2026
Very fast response
Very fast response and told me what I needed to do to get them all the information that needed to help me
Virginia
April 9, 2026
Amazing Customer Service - Thank you, Bryan!
Bryan was thorough and provided the appropriate form of support. As a Clinical Psychologist with a. background in infant/child development, I know how pivotal play time is in their development. I hope to be supporting my son's development with the toys provided by the Panda Crate
MARY SHEILS
April 5, 2026
Wonderful Kits, Company and Customer Service
This is only the second time that I have had a concern with a KiwiCo kit and this time I am sure it was my fault.KiwiCo support has come through both times with superior customer service.We love the KiwiCo kits and the KiwiCo company!
Sue
April 5, 2026
No returns allowed, expensive, questionable quality, baby uninterested
Every kit they send is not worth the price, even with the "discount." My baby showed very little interest in each crate that arrived every couple of months, even as they got older. Some of the toys are ridiculous and make me really wonder why I'm paying for it. Perhaps their kits for older kids are better, but for babies, I have been finding each crate to be very disappointing. Their return policy is also nonexistent and crap. You cannot return a crate even if it is unopened, even if you want credit for a future crate. I will not be renewing after my 6 month subscription and will plan on exploring Lovevery instead. I did however give one extra star because at least you are able to reach a live customer representative via phone or chat.*Edit: Kiwico reached out, but I already spoke with a customer representative who told me I could get a refund if I cancelled my last crate. I actually want the 14 month crate so this offer is useless to me.
Happycustomer
April 4, 2026
Duplicates in package. 2 of the same each time
So, I made a monthly subscription recently. The first order was great -I received 2 boxes, which is correct. Then the next month they sent 2 same boxes. I have 1 child. Then the month after the same again. 2 duplicates in the shipment. Customer service blames me, that I can choose beforehands what the packets will contain and they are not taking back the useless duplicates. -plot twist: there is NO way to choose what goes in the package. It is duplicates for ever and ever if you stay a subsriber. I obviously left.
Bojan
April 1, 2026
Prompt support and quick resolution
I ordered a crate for my son as a surprise present. Before I was able to give it to my son, I was notified about getting charged for the second crate soon. I still forgot to cancel it and a week later I was charged for the second crate. I then canceled the subscription and reached out to support which was very responsive and issued a refund for the second charge. This way we can first open the first crate and then continue the subscription as it was initially intended.
Judy
March 31, 2026
Great customer service!
I ordered a crate subscription to be shipped to the wrong address. Even though it was my mistake, your staff went the extra mile to get it resolved for me. They were extremely helpful and handled the problem very quickly. I was very happy with their response and would definitely recommend your company.
Deanna Rochon
March 30, 2026
When I made my order
When I made my order, for some reason my phone used my address from 9 years ago. I emailed the customer service and they fixed it for me before the package was sent out.
Winsor Demore
March 28, 2026
Great Problem Resolution
I reached out and got an auto/AI response. Before I saw it and had a chance to do what it asked, a real person had also emailed, and solved the problem! It was very fast, easy, and above-and-beyond what I expected as a solution.
Shane S
March 27, 2026
Great customer service
The customer service team responded quickly and resolved our missing piece issue. The whole process was simple and quick. It was a great customer service interaction. Thank you!!
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