kitchenaid.com Reviews
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1.3 / 5
Average user rating
1914
Total reviews
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kitchenaid.com Reviews
Read real experiences from customers of kitchenaid.com.
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Pakize özen
April 13, 2026
“Dear Customer Service Representative, I wanted to express my satisfaction. I have been using the product for several years and have been very happy with it.
“Dear Customer Service Representative, I wanted to express my satisfaction. I have been using the product for several years and have been very happy with it. Recently, I reached out due to a noise issue, and you responded excellently. I appreciate your support and kindly ask for this issue to be resolved again.”
Howard Shafer
April 10, 2026
Replacement of Broken KitchenAid Appliance
I stripped myy KitchenAid mixer gears trying to knead bread dough that was both too dense and too big on too high a speed . As my appliance was under warranty, I contacted KitchenAid, fully expecting to be told how I had broken it, that it was my fault, and that the warranty would not be honored. That is not what happened. Instead I was cheerfully sent a new mixer plus the postage and packaging necessary to return my broken one even after I told them what I had done. I have nothing but praise for this service.
Becki
April 9, 2026
I ordered a Kitchenaid stove
I ordered a Kitchenaid stove, fridge and microwave from Home Depot and they were delivered on 3/10/26. There was a missing oven rack and the two dividers for the fridge drawers were missing. I received the oven rack but today again, had to ask for the dividers for the fridge. Also they sent Raphael from Flamingo appliance to fix the fridge doors that were uneven by an inch and look at the water dispenser that sprays instead of a stream. He also looked at the airfryer convection stove slide-in and he said that the vent in the back is not supposed to be flat but everything else shows that it is and the oven door on both sides was not joined to the top of the door properly and will cut your leg so I have to be careful. Raphael came to my home the first time and was dismissive and rude and laughed in my face when I corrected him about something and proceeded to have a tantrum and leave my home. I called the company and they apologized and said he is the only tech in my area and they could send him back, I said no. I called Kitchenaid and she said she was sending another company out as I told her that Flamingo's tech was allowed in my home. She said that the dividers for the fridge were ordered. On 4/2/26 Raphael was the tech who showed up at my home to evaluate my appliances, so they cared not for my feelings in my own home. I called today 4/8/26 to ask what the results were and was told that Raphael said the appliances were in specifications and they would do nothing. I tried to speak with her about Raphael being not honest and that I could send photos and a video and she did not care. I asked for her supervisor, she said they did not have supervisors but could put me on hold, I asked her why she would put me on hold and she said because she could not help me further. I lost my composure at this point, nothing she said made sense. She told me that I could hang up and call back and maybe someone else could help me. Is that customer service or a serious lack thereof!!!! I spent over $8,500 for those 3 appliances.....my fridge doors are "as good as they are going to get" and my stove "just be careful and you will not get cut on the door". So after I calmed down, I called back and got another representative, I was again told that the dividers for the fridge were ordered. She said because Raphael said it was in specifications, there was nothing Kitchenaid was going to do. I know this is spite on Raphael's part because I reported him to both his company rep and Kitchenaid. My husband said he sensed Raphael change when I came in the room and when he spoke to me, it was as if I were not worth his time. I let my husband deal with him the second time as I just wanted this whole situation resolved. I wish I could give less than a star and I hope that the person reading this will think long and hard about it before they purchase from Kitchenaid or Whirlpool because Whirlpool actually owns Kitchenaid. I will be reporting this to the BBB and sending a letter to the COO and Executive President which I am sure will be both a waste of paper and my time but I feel that I have to try and make this right for myself because they certainly will not. DO NOT BUY ANYTHING FROM WHIRLPOOL OR KITCHENAID, it is not worth the headaches or your time. I would be happy right now with an avocado fridge and stove from the 1960's.
M Cox
April 8, 2026
Absolutely awful customer service
Absolutely awful customer service, its like they hate their customers. I had to return an order because they didnt ship it in time and its been quite a battle getting them to first accept my return and now its a struggle to get them to refund it. Everytime I talk to someone I get a different story on the time frame when its supposed to be delivered. Today I was told they need 7-10 business days to check it in and another 7-10 business days to actually refund it. 10 business days is 2 weeks so they are basically telling me they will be hanging onto my money for a month after they recieved it back in their possession. Not to mention they were also hanging onto my money while I was waiting on them to ship it and they time it took to ship it back. I even asked to speak to a supervisor and she was just as incompetent and rude. This is just bad business, as a business owner myself Id be ashamed to treat my customers like this. I will never purchase anything from this company again and hope this review saves someone else the trouble.
elisa massotti
April 7, 2026
the most stupid stove
the most stupid stove. Water overflowed and went into the control panel and burned it. Disgusting .
Phyllis
April 7, 2026
ZERO STARS - IF YOU WANT A RUSTY PRODUCT THEN BUY WHIRLPOOL
ZERO STARS! I purchased a Kitchenaid Dishwasher in 2024, The front panel of the dishwasher has a vent above the control panel and steam comes out. It WILL RUST, just wait for it. They came and replaced it last year and now here we go again! It is a DEFECTIVE PRODUCT! And all you get for customer service is hours on the phone, dropped calls, no call back and you have to be in the que for hours with no response and by the way no way to speak to someone in the US that actually UNDERSTANDS ENGLISH, not just speaks it. You will have to have a nasty front panel that will rust to no end, horrible looking and I can't imagine what it would like like down it's shelve life. and ZERO CARE OF CONCERN FROM WHIRLPOOL OR KITCHAID. WORST PRODUCT AND CUSOMTER SUPPORT EVER!! BUYER BEWARE AND RUN!
Alice Bertin
April 7, 2026
Please do not purchase anything…
Please do not purchase anything directly from kitchen aid. If it fails within warranty (mine broke down after using twice), it is impossible to get it repaired, in spite of endless attempts to work with customer service. I bought a kitchen aid mixer in November 2023 but due to personal circumstances didn’t use it till June 2025. It broke down after 2 uses and believe it is a burnt out motor. I tried every which way to sort this out with customer service but to no avail. This include phone calls and numerous emails and follow ups. Due to illness, I gave up and have just tried again, now that I am through the worst, for them to tell me that my machine is now out of warranty. This seems to be the experience of many people and I am wondering how this is allowed. They are now suggesting I pay £179 to get it repaired but I am reluctant to go ahead based on the reviews ie throwing money after bad money. As per some reviews, my machine is going to end up in landfill, totally spotless but not working at all. If this review stops even one person going ahead and purchasing, this will make this horrible experience worthwhile.
Alec R Munro
April 6, 2026
KEEP AWAY!!!!
Absolutely the worst appliance manufacturer!! I wish I could give zero stars. Spent well over $10000 and have had issues with all appliances so far. Latest is our $5000 range is vented out of one small three inch vent focusing all of the heat in a small area. It has destroyed our $2000 backsplash ruined. Keep away from KitchenAid!!!
Mona
April 2, 2026
Never use them
If there is less than one star i will giveI bought a food processor 2025 feb after 4-5 use only not working contacted them and dropped it to dpd locker not picked up for 3 weeks i was calling daily for a replacement after a month they issued my a voucher as my product is not available The only mistake i made putting the wrong order on Thursday 14:00 pm and called them second day 8:20 to cancel it and reinstate my voucher The replay no it is processed and you have to wait and refuse itDpd did not show up till Tuesday when i refused and called them they said we have to receive it first before we can reinstate your voucher despite the evidence of refusal Being in touch with dpd which another chaotic level keep answering waiting an update The end result i am without my food processor for 6 weeks without mu money or refund or compensation Not worthy of anything
Bud
March 28, 2026
Kithenaid very disappointing
Bought fridge, oven, dishwasher and microwave. All Kitchenaid. All with problems in 2nd year. The oven has been the worst but all 3 with problems as soon as warranty ran out. Would not recommend kitchenaid to anyone.
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