keurig.com Reviews
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1.2 / 5
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keurig.com Reviews
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Mike Z
March 27, 2026
3 machines in 5 years
3 machines in 5 years. I'm done.This isn't bad luck — it's a pattern. Keurig has perfected the art of producing an innovative, convenient product with absolutely no quality control behind it. Each machine lasts just long enough to push you past your frustration threshold before it dies, and then the cycle repeats.Customer service? Save your time. What you'll get is scripted sympathy and a 25% discount off RETAIL price — which is typically 25% above what any major retailer already charges. Net savings: zero. Net respect for the customer: zero.What makes this worse is who's behind it. Keurig is owned by Keurig Dr Pepper, which also owns Green Mountain Coffee. These are not small, struggling companies. This is a billion-dollar enterprise with the resources to fix these chronic quality issues and a leadership team that has clearly chosen not to. When a company of this size keeps producing the same defective product year after year, that's not an oversight — that's a decision.I'm not buying another Keurig machine. And given their ownership structure, I'm done with Keurig Dr Pepper and Green Mountain products entirely. There are better-built alternatives that actually last.Vote with your wallet. I did.
Ethan
March 23, 2026
This keurig k-mini fits perfectly on my…
This keurig k-mini fits perfectly on my tiny desk, but it's annoying that I have to refill the water tank for every single cup
Kurt
March 22, 2026
Run away from the idea of using…
Run away from the idea of using Keurig's online ordering system. You are better off using another online retailer or looking for sales in a retail outlet rather than dealing with this headache. All of a sudden, I'm receiving coffee, and I didn't even order it. They will act as if they did nothing wrong, and you have a mini coffee warehouse.
David Jones
March 21, 2026
I bought a K Creama
I bought a K Creama from Costco. After 3 months it wouldn't work. The machine would not open so I could not place pod in the machine. I sent it back and I received a replacement. After 2 weeks the replacement wouldn't work. I called customer service but I couldn't understand the agent because of her foreign accent. I asked to talk to her supervisor. She said they were all busy but one would call me. Never heard back. A horrible experience all around. I wouldn't ever buy another Keurig coffee machine. Dave Jones
Cliff K
March 16, 2026
It worked perfect for 8 months
It worked perfect for 8 months. Then after making one cup of coffee it came up with add water. The revisor was not hardly down. I dumped the water, replaced the filter, and it worked fine for 2 days. After that it did it again. Before I was able to get in touch with support, the display came up with descale. I had descaled less than 2 weeks before. when I called support as the email said, even though it would have been 9:00 am there, I was told the office was closed. This happened 3 times. I finally gave up. When someone from Keurig phoned they spoke so soft, I was unable to hear them, I ask the person to speak up, only to discover I was unable to understand her, as she English was not all the good.In the end, I got no help and when I asked to have it fixed under warranty, nothing. I never heard another word from Keurig.I will be throwing the thing out, I highly recommend no one purchase the Keurig model K-Supreme Plus. In reality best not to even get a Keurig if you want support. Keurig support is really a joke
don kenny
March 13, 2026
machine doesn't work …
I just called in about my coffee maker that has stopped working. I attempted to descale it with negative results. it then stopped working completely. customer service only offered a 25% discount and a box of coffee. if I would have accepted this, this would have been my 4th coffee maker in less than 3 years. I find this totally unacceptable.
Avie Lineback
March 11, 2026
Two Keurigs Caught Fire
I purchased a Keurig about a year ago, and when I first plugged it in, the heating element immediately caught fire. Keurig replaced the machine, which I appreciated. However, after moving homes a couple of times this year, I finally set up the replacement and the exact same thing happened again; the heating element caught fire as soon as it was plugged in.Customer service told me the machine is now outside the one-year warranty and offered a 50% discount toward purchasing another brewer. Unfortunately, after two machines failing in the same way, I’m not comfortable spending more money on another one.I’ve also noticed that other customers report similar heating element issues with this model, which makes me wonder if it’s a recurring problem.I used to think Keurig made reliable machines, but after this experience (and similar issues my grandmother has had with two of hers), I’ve decided to switch to another brand.
Tim
March 10, 2026
I have had three different models of…
I have had three different models of Keurig. The longest one lasted was a month. I only drink one cup of coffee in the morning. The reason I’ve had three is because I use them for a week they break. I take it back to Walmart. I get another one. I use it for a day take it back to Walmart the third one I used one cup of coffee in and it broke what a piece of crap.
PegT
March 3, 2026
Review of the K-Duo (Gen 2)
We purchased a K-Duo (Gen 2) machine at the beginning of February. Great machine, except when you try to make a full carafe of coffee—it always threw an error and would stop perking after only 4 cups of coffee. After contacting Customer Service they said they would send us a new machine. We received that machine today, and we just can’t believe that this new machine has the same exact error come up as the original machine. So sad!
Christine Yates Loomis
March 3, 2026
I bought one of your machines and won't buy another.
I bought one of your machines and only had it a couple months when it just shuts off over and over before finishing making a cup of coffee. When I contacted Keurig I was told to find a tube in the machine and poke something throught it . I don't know. I should have been told they should send me a replacement machine. I didn't buy it so I could work on it. I could see if it was a couple years old but 2 months? Terrible product and customer service. I will never buy a Keurig again, I tried to descale it but it doesn't stay on long enough to run a cup through it.
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