keap.com Reviews
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1.2 / 5
Average user rating
492
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for keap.com.
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keap.com Reviews
Read real experiences from customers of keap.com.
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Stuart Bennett
April 2, 2026
worlds worst certified partner program.
Keap is a really good piece of software but the certified partner program as a product is terrible. was promised $500 if i certified within 30 days of purchasing i certified within a few days 2 months on they havent paid out there sales teams are liars and cannot be trusted
Honest
February 25, 2026
Terrible Customer Service
Sadly I'd have to agree with the other 1 star reviews on here. Keap customer service is pretty terrible. They make promised they don't keep (like saying they'll call you back and then don't) and I quite agree they keep putting their prices up for no extra benefit. I don't think they are up to date with AI, email deliverability, anti-spam etc etc. I'd do your due diligence and go elsehere if you are looking for a good CRM system
Anastasia Diamonds
February 12, 2026
Canceling their service is extremely…
Canceling their service is extremely hard and they continuously upgrade your package without asking, just billing your card. Oh, and they give your information to debt collector agencies if you have any outstanding payments for a subscription you weren't even using. The worst platform ever.
Dawn B
January 29, 2026
Terrible! Substack has much better delivery and Shopify will be our new online store provider.
We have been with Keap over 20 years, and they have become non-functional. They are constantly raising prices and lowering service. Tried to speak with my "account rep" Kim McDonald today and she interrupted everything I said! She was so rude I finally just hung up. We're quitting their service, there are MUCH better platforms out there at much lower rates.
Financial Foreplay
October 25, 2025
Steer clear of Keap
KEAP is a deceptive and misleading company. There should be laws that prohibit companies from making it very difficult to quit online subscriptions.
Jahan Aslam
October 15, 2025
thugs
thugs - avoid at all cost, we have been with them for 5 years and wanted to cancel, only to find out we cannot, we have to waste time giving reasons and chasing people we need to speak to before they will allow cancellation.
Robbie
September 3, 2025
Overcharged for Years - No Customer Service
We have been with Keap/Infusionsoft for over 10 years. I discovered recently that they have been overcharging me so I brought it up with the customer services rep who said he would escalate the matter. Havent heard a thing back in weeks. I followed up, no answer.We are strongly considering a move to another provider.
Merit Solara Duran
August 25, 2025
Hope for Tryst
I’ve used Keap for ~4 years and have run into a pattern of issues that’s now pushing me to look for a new CRM.Silent mass opt-outs. Without any proactive warning, Keap’s system auto-opted out ~700 of my ~800 subscribers because I hadn’t sent a recent newsletter. The fallout was brutal: new class sign-ups didn’t receive confirmations or nurture emails, and I had to manually email people who just opted in.New sign-ups don’t get emails. Many fresh leads show as “opted out by system,” so automations fail and I’m stuck sending one-offs. That defeats the point of a CRM.Payment plan labeling is misleading. For years, the “last payment” date shown to clients has been wrong (it appears to show a cycle date). I’ve had to explain repeatedly, “Don’t worry—this is a 3-payment plan, not 4.” It should say something like “end of billing cycle,” not “last payment.” It’s embarrassing and undermines trust.Tag sprawl from checkout forms. Each new checkout form auto-creates more tags, leading to 100+ redundant/useless tags I then have to clean up.Unexpected client charges. I’ve experienced unanticipated charges on client accounts that I had to fix/refund—time lost and revenue lost.Upgrade promises not honored. After prior mistakes, I was promised a free upgrade last year. I tried it and didn’t like it. This year, when I asked to upgrade again (partly to access the affiliate link they’re promoting), I was denied. The inconsistency doesn’t inspire confidence.Bottom line: Keap has powerful ideas, but the execution around consent management, billing clarity, tag hygiene, and customer promises has cost me time, money, and credibility with clients. I’m actively evaluating alternatives.Constructive fixes I’d love to see:Proactive warning and one-click “pause” before bulk opt-outs.Correct, unambiguous payment-plan language and receipts (with a visible payment count: “3 of 3”).Clear directions to disable auto-tag creation on new checkout forms + a tag governance tool.Transparent charge logs and alerts for any off-cycle billing.Honor documented upgrade commitments or provide clear grandfathering. I'm hoping now that Keap is apart of Tryst things will get better...
Richard
July 3, 2025
Absolute Trash
Absolute Trash, scam. What they claim to offer is not what happens. Billing is a scam as well.
KateH
June 24, 2025
Absolutely awful customer service and do not give a sh*t about customers
I've been with Keap for 12 years and their customer support is getting worse and worse.As an example, I contacted them yesterday because they were requiring everyone to double opt OUT. (not IN - OUT!!) Bonkers! This meant I had a lot of very dissatisfied customers who were complaining because they thought they had opted out, but Keap's stupid system meant that they hadn't.Spent an hour on the live chat with someone calling himself AIDEN JAMES ( aidanjameskeap AT gmail.com) .He had no clue how to switch it back to single opt out, and told me it was not possible.To make matters worse, when testing it he then marked me as spam!!! So much for customer service.Keap say they will allow no more than 0.1% of your total list to unsubscribe for any reason other than 'no longer wish to receive these emails' in any period of 30 days, or they deem your account at risk and stop you sending emails!! That's just 14 contacts - so when one of them is Keap it is very frustrating!!What really gets me is the arrogance of the company. They have doubled their prices in the last couple of years, but they never fix issues and don't train their support team.Would love recommendations for another system that I can easily move everything over to.
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