katespade.com Reviews
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3.7 / 5
Average user rating
2423
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for katespade.com.
Brands may not incentivize or pay to hide reviews.
katespade.com Reviews
Read real experiences from customers of katespade.com.
Brands may not incentivize or pay to hide reviews.
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Miss L Clark
March 28, 2026
On time and gorgeous
On time and gorgeous
Kate Clarke
March 5, 2026
Refuses to refund my money
Having bought a bag from this company when it arrived unfortunately it wasn’t what I was looking for so I decided to return it. The item was duly returned and showed as being received back by the seller However no refund has so far been issued and despite contacting customer service on 3 occasions I have not received any response other than a vague “they are looking into it “ I am at my wits end how to get my money back from this appalling company who have effectively stolen it .
Nicola Fleming
March 3, 2026
Lovely handbag
Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use.
Nem
March 3, 2026
Absolutely awful
Absolutely awful. I have called customer care in Australia several times, I was told on 02/03/26 that the courier has my item and I will receive a shipping update soon. But my item was never shipped in the window advised. Now 7 working days later it says back ordered when it was in stock when payment was made? Been waiting ages to get on a call with customer care and no answer. I don’t even get email updates and never received a confirmation email. I have to track it on the website manually. It’s shameful for a supposed luxury brand. Never again.
Carrie Mackenzie
March 2, 2026
Bad customer support
I reached out to their customer support via WhatsApp as they couldn’t process my order through the website Customer support didn’t react. Tried to contact them multiple times. Seems they don’t need my money. It’s a shame because I would have loved to make a purchase.
Carved Mojito
March 2, 2026
Lost item + lost money.
Lost item + lost money."yeah, our record confirm your order was shipped".Other companies fully refund or replace with a new item; not like Kate Spade.
Vicky Maloney
February 23, 2026
Disappointing
I was really excited to be getting a Kate Spade bag as a Christmas present. It was a big disappointment when the DPD man was intimidating and rude when delivering the bag. Although DPD are customers of Kate Spade, I would have thought that Kate Spade would have offered a gesture of goodwill when I reported it to them. I nearly had to call the police when DPD man put his foot inside my door to prevent me to closing my door. Due to the prices and good customer service, I was disappointed that Kate Spade didn't offer me 10% off the next item I bought or anything.
Melanie
February 22, 2026
2nd Kate Spade bag
This is my second bag I’ve bought, loving them. Great quality bags that look beautiful and well made.
Sarika Sharma
February 20, 2026
Worst customer service
Worst customer service. Cancelled main part of my order and shipped eye mask with shipping charges.Further the package was delivered at wrong address, wow… this is Kate Spade
Aniko
February 17, 2026
Quick delivery, nice wrapping
Quick delivery, constant communication, nice wrapping
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