jrcigars.com Reviews
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1.4 / 5
Average user rating
99
Total reviews
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jrcigars.com Reviews
Read real experiences from customers of jrcigars.com.
Brands may not incentivize or pay to hide reviews.
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Jay
March 18, 2026
Horrible cigar condition and customer service
I purchased a box of cigars online and unfortunately received them in extremely poor condition—they were dry, hard as a rock, and completely unsmokable.I even packed them with Boveda packs in sealed bags while traveling to Fiji, hoping they would recover, but that didn’t help. I tried a few and they were still terrible.When I contacted customer service, I was only offered a 50% refund. I challenged that, given the condition of the product, and the representative ended the call abruptly.Overall, this was a very disappointing experience. Based on the product quality and the way the issue was handled, I would not purchase from this company again and would caution others to be careful.
Robert S. Dezal
February 9, 2026
Horrible customer service and privacy invasion
Horrible customer service. Data grabbing scam site needing your ID and biometrics and all the crap to get an order through. Of course they only tell you this AFTER you've paid. Never again. Complete ripoff.
Andrew Urbanowicz
February 4, 2026
Order never delevired
Order never delevired. Claim it was delivered during a blizzard but ring cameras never showed anyone around. They won't reship nor refund my order. I guess this is going to my credit card as a dispute. Would never order from them again.
Stacy Webb
January 8, 2026
Absolute worst customer service I have…
Absolute worst customer service I have ever had. I've ordered thousands of dollars of cigars from them and this time when I placed an order that was a back order priced at$42, I called about it and was told they would not guarantee the price when my order shipped. That I would have to pay whatever price it was marked when it came back in stock. That and their prices have doubled in the last year on the value jr alternative cigars, which have placed them higher than anyone else in the knockoff market. Won't be ordering from them again.
Keith Kuehlewind
December 28, 2025
I was a loyal and consistent customer…
I was a loyal and consistent customer since 1995! Always had great prices, excellent customer service and quality cigars. ALL THAT CHANGED about three years ago... Why? My guess is new management.... Lew must be rolling over in his after life. Now I go faithfully to a few other online companies. I still do miss the JR Cigars of the past
Michael I
December 19, 2025
Website advertised 20 cigars and only…
Website advertised 20 cigars and only sent 10. They said typo. Meanwhile the site still advertises as 20. My price was effectively double and customer service wouldn’t do a dam thing. I will shop with cigars international in future. They are more reputable.
sal apollo
December 10, 2025
After 20 years saying BYE BYE
I have ordering from JR’s for ver 20 years. I think they had a change of management. Still waiting on my last order. Never again, they have lost my business, support is terrible, process is slow and the quality has gone down hill and prices have risen. The Loyalty program is terrible, points expire, they send you coupons for Bday and Anniversay that you can only use on high priced premium cigars
Adam Aguiar
November 22, 2025
Horrible costumer service and horrible…
Horrible costumer service and horrible ordering system.
TheBounder
October 28, 2025
Chasing Refund. Avoid.
Sent the completely wrong cigars, then had to jump through hoops to try and return them. They eventually ghosted me without ever providing me a return label. Chasing a refund via PayPal. Would never recommend.
Frank Mattioli
September 30, 2025
They were quick to provide a shipping…
They were quick to provide a shipping label but my order has never left their facility after seven days. This was my first and last order with JR Cigars.
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