journeys.com Reviews
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1.8 / 5
Average user rating
217
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for journeys.com.
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journeys.com Reviews
Read real experiences from customers of journeys.com.
Brands may not incentivize or pay to hide reviews.
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Andria
March 18, 2026
Worst company ever!!
Worst company ever!!! How can you charge people money to return your products especially those that can’t get down to a store. $26 return fee for a pair of shoes where your measurements are wrong on your website is highway robbery. I will never order from this company again and will be spreading the word also.
Laurie Shult
March 12, 2026
I had a wonderful experience with this…
I had a wonderful experience with this company. I contacted customer support 3/10 /2026. I asked about the status on my shoes. I saw it was still processing. I did a text chat. I was assured the item would be shipped out by the end of the day. It was as promised. It arrived today 3/12/2026. In perfect condition and correct. I would buy again from this company.
Leo Rivera Junebug
February 16, 2026
I had no problem with this company
I had no problem with this company a matter of fact I put the wrong address in my shipping and they fixed it for me instantly and I received it 3 days later and I got my exclusives only to Journeys double tongue Timberlands in perfect condition.
L.K.
January 29, 2026
Inaccurate Automated Process Leading to Unjustified Bans
If you purchase their sale items and buy more than one pair of shoes on sale - be careful, they will ban your account for being a "reseller". I am a customer who purchases items during their sales. My account was flagged as a reseller, even though I only purchase one size and a quantity of one pair per style in the sale. Sometimes I end up buying a few different styles, which isn't out of the ordinary when someone is shopping a SALE. The lower level "supervisors" refuse to escalate it to anyone above them, causing the company to now be stuck with loss sales and incorrect categorization of their customers. Beyond frustrated and incredibly offended to be accused to this, let alone left with NO way to reverse this even though I have PROOF that I own every single pair of shoes I have purchased through them. Disgusted by how they treat their paying customers.
Charrise Schafer
January 22, 2026
In store order debacle
I would give negative stars if I could. Ordered shoes in Layton Ut store and was told in stock abd would ship to home in 5-7 days. This was on a Sunday 3 weeks or so ago and following Friday got email that order was canceled no explanation. Said refund would go back to my card right away. Well..called them and was told backorder with no expected delivery date. This after store clerk said they'd just got shipment in no problem when I ordered. Here we are now 3 weeks in and no refund and cannot get them to answer after multiple calls. Have emailed them so will see. It will be a long time before/if I order again!!! Highly disappointed!!! Followup...FINALLY reached someone on phone today after 30 minute hold only yo be told that they weren't able to transfer credit back to my account for unknown reasons (no contact made with me or advisement) and NOW they've mailed a check to me on 1/20/26 that I'm suppose to receive around 2/03/26. So angry...no more customer here.
Jackie Garcia
January 6, 2026
Went inside the store on Dec 4th and…
Went inside the store on Dec 4th and ordered my shoes and was told they would be here for Christmas. Still no shoes. Tracking says label created, every day I check it, the shipping date changes. Customer service says they are investigating. At this point I just want my money back. This is ridiculous. I will never buy from this store again.
kassandra Juarez
January 3, 2026
Crimzon was the best she helped us…
Crimzon was the best she helped us through everything amazing person she needs a raise asap. Great welcoming person best attitude.Very appricative great person over all.
for your order
December 31, 2025
Placed an order before Christmas
Placed an order before Christmas. Received a tracking email for 3-5 day shipping. One month later, I see the order was "Cancelled". I had no notifications, no email, no idea this was the case, tracking still says "Processing". Company seems to be run by kids who aren't responsible. Go somewhere else.
Timothy Ternus
December 20, 2025
Angry & disappointed
I Ordered a pair of shoes online (12-16-2025). It was The only thing my daughter wanted for christmas. the money comes out of my account, three days later (12-19-2025) i get an email stating the shoes are out of stock and won't be available until February. You guys need to do better! If your shoes are out of stock, you shouldn't have them online for purchase. I feel so bad because im not going to have my daughters christmas present in time for christmas morning. Very disappointed!
Michelle Torres
December 19, 2025
Bought a Christmas gift for my son it…
Bought a Christmas gift for my son it came destroyed very unprofessional and very angry it was hand picked by Jose and it came from store 1991 do better….
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