joules.com Reviews
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4.6 / 5
Average user rating
7070
Total reviews
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joules.com Reviews
Read real experiences from customers of joules.com.
Brands may not incentivize or pay to hide reviews.
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Debbie Foster
March 31, 2026
Very helpful with resolving my issue…
Very helpful with resolving my issue very fast
Julia Hughes
March 29, 2026
I telephoned Joules and spoke to Jodie…
I telephoned Joules and spoke to Jodie as I had not been notified that my order was ready to collect. Jodie checked the system and reordered the item for me. The next day it was ready for collection from my local Next store. Incredible service by a very helpful young lady.
Amanda Bouskill
March 27, 2026
Michelle was very helpful
Michelle was very helpful, kind, well mannered and efficient. She patiently listened to my problem and found a solution for me.
VW67
March 26, 2026
I received the wrong size coat
I received the wrong size coat. Labels were saying what was ordered but the coat was a different size.I spoke to Michelle on 'chat' and she arranged to send a replacement coat and also collect the wrong coat the next day. I understand things go wrong, its how it is corrected.... Michelle sorted everything for me :-) still a happy customer....
Robert MacPherson
March 25, 2026
Jody was extremely helpful
Jody was extremely helpful. The web browser did not send promo code. Jody resolved this immediately and without any hassle. Very delighted with customer service
Cheryl Hadley
March 24, 2026
Refund Issue
Today I received an eMail confirmation that my returned items had been received. Unfortunately 1 item I didn't return was on the list and 1 item I did return wasn't on the returned list.Not another job I have to do was my first thought but Joules made this very easy.Firstly written very clearly in the confirmation eMail was a telephone no. to call if you needed to speak to someone (not a FAQ to read).The person I spoke to about my issue was Jody and she apologised for the error and very quickly clarified the issue and then within not time at all I received an email confirming my revised re-imbursement with all paperwork supplied.I buy items from Joules frequently and this issue has never happened and I can honestly say it was dealt with in no time and Jody was very pleasant and efficient. Thank you Jody and thank you Joules.Cheryl Hadley
Marjory
March 23, 2026
Spoke to the most lovely Michelle who…
Spoke to the most lovely Michelle who was so helpful.Gave me the information I needed .Then parcel arrived today.Thanks Michelle
Alison
March 18, 2026
My £60 Wellingtons ..
My £60 Wellingtons that I bought in November2025 sprang a leak in early March 2026. I was disappointed that they had only lasted 4 months. I called Customer Service and spoke to Michelle who was extremely helpful. She sent me a label to return the leaky boots and put in an order for another pair to be sent to me. The new pair arrived today so I am very pleased with the service I received from Michelle who could not have been more pleasant. Thank you Michelle and Joules!Alison de Candole
customer
March 16, 2026
My call was answered promptly and very…
My call was answered promptly and very politley Michelle was really friendly and helpful and resolved my query in a matter of minutes I was very pleased with the service she gave.
Vida Opoku
March 13, 2026
The delivery is fast and next day free…
The delivery is fast and next day free delivery. Very quality shirts and excellent fabric. Worth buying .Jody | The Joules Team, was very helpful, proffesional and understand my querry which she is going to solve it for ne.
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