joesnewbalanceoutlet.com Reviews
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1.6 / 5
Average user rating
243
Total reviews
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joesnewbalanceoutlet.com Reviews
Read real experiences from customers of joesnewbalanceoutlet.com.
Brands may not incentivize or pay to hide reviews.
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Skillet
March 18, 2026
Horrible Customer Service
They're great at taking orders and your money but I'm still waiting for the shoes I ordered, or any response, despite multiple requests for what happened to my order.
Mickey Tessema
March 18, 2026
Ordered shoes for my race about 11 days…
Ordered shoes for my race about 11 days before race day. 4 days before the race, they tell me my shoe is out of stock and are issuing me a refund.Lady on the phone was also very dismissive and didn't help at all when I requested a status update/refund a few days ago.
D Dizzle
March 12, 2026
WORST PURCHASE EVER
WORST PURCHASE EVER! DONT BUY ANYTHING FROM THIS COMPANY SLOW SHIPPING AND HORRIBLE CUSTOMER SERVICE. YOU WILL NEVER GET YOU PRODUCT AND IF IT DOES COME THEY ARE FAL SHOES
Kevin Jiang
February 28, 2026
what a scam
what a scam! I ordered a pair of New Balance 997GY core grey made in USA, but they shipped a pair of 997HCA made in Indonesia, even the outer box shows 997GY.
Tony
February 7, 2026
This joe's new balance outlet is a joke…
This joe's new balance outlet is a joke , my package got lost or missing. An no they have done nothing,but feel sorry they say on an email. I no refund,no we'll send you other pairs. No nothing. 👎, I should of saved my money. An not got anything with them, I just seen it on Freebie guy. I though it was a good deal.
Alexander
February 7, 2026
Today's Price Is Not Yesterday's Price
Shoes I bought were not even delivered yet and I see that the price on the same pair of shoes were reduced. Tried to get a partial refund and they would rather you return the item and re-order the same item. Makes no logical sense. On top of that, they want you to pay for return shipping.Update: Moments after ending the chat, I received an email from NB that I was sent a partial refund for the difference. Raising my review to 3 stars as a customer should not have to jump through hoops and file a complaint in order for the company to do the logical thing. Do better, please.
Katherine Mariel Vasquez
January 4, 2026
This has been a terrible experience
This has been a terrible experience. I was sent the wrong pair of shoes and the company has completely failed to take responsibility. I sent the requested photos multiple times as proof, yet they repeatedly claim they never received anything. This feels dishonest and like an excuse to avoid resolving the issue. No real solution has been offered. The agent made no effort to help and simply repeated the same scripted response over and over. I do not recommend this company.
KD
December 23, 2025
Ordered two shoes as Christmas gifts…
Ordered two shoes as Christmas gifts well before their holiday shipping deadline.On 12/23 I was told they are sending me a refund and cannot send out the shoes.Customer service did not even apologize, they basically said 'this is how it is'.Don't shop here.
OH LA LA
December 12, 2025
Do not buy from them
Awful company. My order has been on process for 5 full days. I asked if they can cancel my order so I can repurchase it, I was told NO. They want to me buy another pair, but they will charge me for return.Bring your business somewhere else.
Robert Bluestone
December 10, 2025
I have been a customer for at least 15…
I have been a customer for at least 15 years and they never disappoint.Even the high end made in America shoes will occasionally surface.Customer service is excellent.I do not understand the negative comments.I had an issue today with a confusing to me pricing concern and it was resolved to my satisfaction.This is the absolute best location to purchase New Balance shoes and accessories. I just bought a pair of incredible New York Marathon branded shoes there at an incredible price.
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