jjill.com Reviews
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1.8 / 5
Average user rating
183
Total reviews
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jjill.com Reviews
Read real experiences from customers of jjill.com.
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Betsy Hope
March 12, 2026
Aggressive billing practices
Long time customer but their billing has changed. My last purchase from JJill was early January 2026. I couldn’t figure out why in early March I received a bill for $62. Called them and they said it was not for products but interest and late charges. Still made no sense as I pay online and schedule the payment for the day it is due. I then saw some fine print that the payment may take a couple days to settle. So you need to schedule your payment not for the due date but at least a couple days prior. This feels very tricky and aggressive to me, as a due date is a due date correct? They are under new financial management. The customer service rep wouldn’t work with me as she said they were following their billing practices. She admitted I have paid “like clockwork.” I have never paid late but they are evidently charging me for their own processing time now? Including a month’s interest on a finance charge I didn’t know I had. I’m so done. They have lost a credit card customer since 2009.
Debbie Haish
February 7, 2026
I will never shop at JJill again!
Omg... I got a call from JJill.. they had no record of me taking my shirt months ago. Thank god, I still had the receipt. They still charged me late fees for two months and interest. They never sent me a bill in the mail or email. It has cause my credit rating to drop 100 points. 🤬 As of now, they are still charging me interest for the months. Grr.. I'm paying it now, but... My Account is closed!
SleepyInIL
January 17, 2026
Great styles for your core collection of clothing
I am a long-term online customer and have always appreciated the inclusivity of the styles. While I follow trends, I also appreciate that the styles can withstand the test of time. Somewhat traditional and always in style. The quality has always been good, although has decreased a little over the past couple years. I frequently take advantage of their sales. I've never had any issues returning items. My most recent order was shipped within one day.
Sandy
January 8, 2026
I first shopped at J Jill in the late…
I first shopped at J Jill in the late fall of 2025 while looking for a pair of flare jeans. That day the lady that helped me did a great job! I recently purchased another pair of jeans at the store and also a sweater online. My second in store experience was good, however the two ladies working were very busy checking out customers and helping them. Even though they were very busy they were not too busy to help me and give me their opinion about clothing I was trying on. I have not had a bad experience with J Jill at all!
Creatress MWK
December 14, 2025
Poor shipping experience, no communication on J Jill's part on every aspect of order, oversized apparel
I have yet to open my individual items. J Jill uses FedEX and I will never order online from them again. The package was left on my steps a few feet from the covered porch. As expected, my package is soaked! Also, J Jill never provided any updates or confirmation of the order, or delivery status. Very poor communication about a very expensive order. And now that I tried on each of 6 items, they are all going back. Every single one oversized, baggy and looked like night clothes. And the amount of time it took for me to shop online to find items with natural fibers was insurmountable. I'm no longer a customer.
Cathy
December 9, 2025
"Not Worth It Anymore"
"Not Worth It Anymore"Ponte pants hem coming out after few wears. Quality has dropped, shipping is slow, and returns are a hassle. Customer service told me I’d have to drive an hour to return items — no thanks.
Nanc
December 8, 2025
Trying to check out with purchase
Trying to check out with purchase. When go to billing,get screen acquired.comenity.net Additional security check is required. click box I am human. wait, back to " acquired. comentity...Now in loop. Guess I do not need JJill products.
Karen Yoritsune
November 20, 2025
Their website is atrocious
Their website is atrocious. It takes you in circles and you get no results. I used to shop on-line many years ago and had no issues but now it’s a maze with no results. I’ll just order a catalog and order by item number and call it a day!
Janet E
November 13, 2025
I was a loyal J Jill online shopper - So long!
I was a loyal J Jill online shopper, but that has changed. They have recently reduced their 40% off sale prices to 30%. They have increased their $ limit to receive free shipping. The time from purchase to receiving the item has increased to an unsatisfactory amount of time. It was bad enough when everything started being delivered from USPS. But shipping combined with DHL to USPS is as painful as waiting for a slow moving kidney stone to pass. Now I will buy from Garnet Hill, Nordstrom Rack, or on sale from Eileen Fischer. So long!
Tarita Serramo
November 5, 2025
I paid off my jjill credit card…
I paid off my jjill credit card purchase in full, and the send a 2 $ bill ?? That happened twice. No more second chances. Done with jjill !
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