jetblue.com Reviews
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Join 1,134+ users reviewing JetBlue Airways. Read verified ratings and real customer experiences on jetblue.com before you order.
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1.5 / 5
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1134
Total reviews
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jetblue.com Reviews
Read real experiences from customers of jetblue.com.
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Kelly North
April 12, 2026
Had flights booked then JetBlue changed…
Had flights booked then JetBlue changed the times which didn’t meet with our plans at all, because the new times were less than 3 hours difference they have refused to give me a refund, instead issuing a travel credit which we will never use as we do not live in the US. Awful customer service, bad attitude and unhelpful, no manager to talk to, no complaints department. Disgusting service, avoid!
Mia
April 8, 2026
Today
Today, my minor daughter was assisted at Gate 511 of JFK Airport by a woman named Leila (ID 46273) regarding Flight B62725. This woman threatened to call security—phone in hand—to have us removed, all because I asked if she could page my daughter over the intercom. With the rudest attitude imaginable, she snapped: "That's *your* daughter; *you* call her." She wasn't even the agent assigned to me in the line; she actually stepped in, took the passport and ticket 🎟️ right out of the hands of the agent who *was* assisting me, and declared—the moment she saw me—"I'll handle her." Their staff lacks basic manners, and the worst part is that when you call to file a report, no one listens. They need to hire personnel who communicate more professionally and are less indifferent—people who don't blow every minor misunderstanding out of proportion into a major incident in front of so many people. For my part, as long as I can avoid traveling with JetBlue, I will!
Yulia
April 7, 2026
Jet Blue simply doesn't care
Ridiculous experience with flight #B6 1252 from RSW to HPN. The flight was delayed due to storms on 4.6.26. We waited all afternoon and were about to board the flight for 11pm departure (delayed from 8pm) when the screen simply changed to 11am departure the following day. Two young employees were at the gate with no information or reasons or details. Passengers could not even figure out what was happening to the luggage as the flight was never cancelled but "delayed". Then we come back the following day and are told that we are now flying to JFK, not HPN. There is no weather but we are not provided with transportation to our car in HPN and the associates at the counter have no details or any desire to even engage. Wow...this will be our last Jet Blue experience.
Aaron Campbell
April 7, 2026
Cancelled the day of my flight
7 hours before my flight leaves, JetBlue emailed me to inform me that my flight departure had changed. They failed to mention this change would make me miss my connecting flight. When I called them, it took about 40 minutes to sort things out, phone operator was not too bright. End result, my flight/vacation got cancelled and refunded.
Sabrina Gill
April 7, 2026
Great experiece with JetBlue Vacations
I had a great experience booking through JetBlue Vacations from start to finish. Everything was organized really well, and it made the whole trip feel smooth and stress-free.The booking process was very pleasant. The representative I worked with was helpful, patient, and made everything easy to understand. They answered all my questions clearly and made sure everything was set up exactly how I wanted.The flight was an awesome experience. My husband, my son, and I are all tall, so seat comfort is usually a big concern for us, but the seats provided were great. There was plenty of legroom, and the service on board was friendly, helpful, and attentive, which really made the flight enjoyable.The hotel was exactly what we expected. We received the beach view that was stated in the package, which made the stay even better. The room was clean, well-maintained, and check-in was simple. The staff were professional and accommodating throughout.The transfers were also seamless. Everything was arranged ahead of time, transportation was on time, and it made the whole experience feel organized and reliable.Overall, everything from booking to flight, hotel, and transfers worked perfectly together. It saved time and eliminated stress. I would definitely use JetBlue Vacations again and highly recommend it.
Pamela A
April 6, 2026
Horrible experience
Horrible experience. I booked with United- Silver status. Silver with United benefit is first bag free. Because they passed me off to Jet Blue, I will be charged 50.00 for the first bag. Also, I opted to upgrade my seat for 49.00 only to find my boarding group downgraded from B to C…what????? JET BLUE NEVER AGAIN! Now that I am boarded, I was going to add images of the exposed wires seat 13F. Wow! No option for images.
Bill
April 6, 2026
Flying back to JFK from Punta Cana on…
Flying back to JFK from Punta Cana on JETBLUE.My wife needs wheelchair assistance. Airport attendant dropped my wife at the gate and left with the wheelchair. I spokr=e with a JETBLUE employee at the gate and asked why disabled persons were not in the front of the line and why the attendant left. Was told they will come back which they did not! Gate opened and passengers wer allowed to start boarding the shuttle to the plane with NO priority to disabled passengers! When the shuttle arrived at the plane there everyone just rushed to the line to board the plane. There was only 1 JETBLUE employee checking tickets. Passengers were allowed to board the plane with NO PRIOITY given to disabled passengers or women with young children! I'am appalled with the inexcusable treatment from the JETBLUE employees at Punta Cana airport. To make matters worse, I'am a Mosaic 2 member which allows me priority boarding. When I asked the employee at the gate and the plane why we were not receiving priority boarding they ignored me. Very RUDE!! This is not the first time this has happened. JETBLUE customer service at airports is not what it used to be. Not to mention the extremely long wait times when trying to contact JETBLUE by phone. I hope this review helps people who are considering flying with JETBLUE. You may want to choose another airline.
Gregg
April 6, 2026
Power supply and info / entertainment…
Power supply and info / entertainment system down whole flight. Flight attendant offered statement credit an claimed we would receive email. No such email came. I called customer service and they said airline attendant was not authorized to offer statement credit and said their is nothing they can do.
DANNY NEW YORK
April 1, 2026
I booked a flight from May 15-20 jfk to…
I booked a flight from May 15-20 jfk to LIR . Me and my family decided to extend our flight so I paid to change my return flight fromThe 20th to the 22nd . When I did that I received a new itinerary confirmation . Everything was correct. About a half hour later I got another confirmation and In the 2nd confirmation they removed my upgraded seats that I paid $134 for each seat . 4 seats total. I called jet blue back and asked themWhy they removed my the seats from my flight fromJFK to LIR and was told their computer system does it automatically and I ask them to put my seats back that I already paid for and they said I would need to rebuy them. I said I already paid for them and they said you will get a refund for the original purchase. The issue is that the upgraded seats went from $134 per seat to $169 per seat a total of $140 over what I originally paid . I told them I want a credit or a refund of the difference because I didn’t make any change to my original departure flight or seats. They refused to refund me I have tried contacting corporate and they also won’t do anything about this. I would not recommended using jet blue this was a crook move by them and this will most likely be the last time I or my family fly jet blue.
Michael Berthaume
April 1, 2026
Incompetent at jobs and reimbursement
I had a JetBlue flight LHR->JFK->DEN (flight confirmation KYXVCB) on 16 March because of weather conditions. Once I finally landed in JFK, I missed my connecting flight and had to spend the night in JFK. JetBlue sent me an email with link to book a hotel, which did not work. Customer Service in JFK was unable to figure it out, so told me to book my hotel and file for reimbursement.I did as I was told and was told to call 1-800-JETBLUE or talk to them online (via chat) to file reimbursement. Being unable to call the 1-800 number (having a UK number) and due to long wait times for the online chat, I was only able to do this today on 1 April. I was told that because I missed the 10-day window, they were unable to reimburse me for the hotel. I informed them I was never told about the 10-day window by the Customer Service rep, and it was not in my email. After 2 hours on the chat, they were unable to resolve the issue. I have contacted their "Share a concern" here and would like to know what I can do to get reimbursement, as I missed the deadline to file not through my own incompetence, but because I was given incomplete information.
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