jessakae.com Reviews
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3.7 / 5
Average user rating
161
Total reviews
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jessakae.com Reviews
Read real experiences from customers of jessakae.com.
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kipp king
April 8, 2026
Wrong Items Delivered
My order was missing an item and had a random item instead, customer service never replied when i reached out, and one of the pants i bought had a hole in the pocket already when i bought it and i noticed trying it on, they didn’t reply to that email either.
Judith
March 23, 2026
Predatory return policy
So, like many, I have been a victim of Jessakae's predatory return system. Please understand that when you buy a dress from Jessakae, even if it doesn't fit, even if it's damaged in transit, they will not take the G*damn thing back. I'm one day within the extremely small return window (21 days from the day you ORDER, not the day they DELIVER, which is INSANE, because it means you have a random number of days to try the thing) and they rejected my return. Now the dresses are going in the trash. What a waste.
Louise Krogh
February 25, 2026
It fully lives up to my expectations, and I feel so beautiful wearing it. T
I ordered my Sloane Puff Sleeve Tiered Cotton Floral V-Neck Maxi Dress from Jessekea on February 9, 2026, and already by February 24, I had it in my hands here in Denmark.It fully lives up to my expectations, and I feel so beautiful wearing it. The material is great, and it is exactly as shown in the pictures.
Jessica Tipton Milburn
February 19, 2026
Don’t waste your money
Don’t waste your money. Bought a dress.. literally tried it on that day. It didn’t fit so I sent it back the day I received it. Got an email stating that they couldn’t accept the return due to the dress having a strong odor. False. I literally tried it on then took it to ups two hours later.
Suzichii
January 10, 2026
In love with my dress
Ordered my dress on 20 Dec and it arrived on 9 Jan. I purchased the yellow everbloom in size 14 during the sale. Love how pretty the dress is but I do have an issue with the zippers, it doesn't zip up/down as smoothly. The shoulder straps are loose so it keeps falling off my shoulders. Aside from that, the dress is amazing and comfortable to wear. The boning doesn't make me feel constricted. I am 5'4 and the dress reaches to my ankle so it is pretty long on me.
cristina
December 11, 2025
Poor quality, odd sizing, terrible customer service
The dresses offered by Jessakae look beautiful but the material has downgraded. I ordered three dresses during black Friday thinking I was getting a great deal only to recieve fast fashion quality dresses. The material is no longer quality material like it used to be. A few years ago I ordered from their strawberry shortcake collection and the dress was amazing quality. I was surprised that when I pulled out these new dresses they felt thin and are see through material. The sizing was also off and the tags were sown off center which customer service said was done purposely. I'm pretty sure that isn't true. Poor quality, odd sizing, and terrible customer service is how I think of Jessakae now. I'll never purchase from them again. I'll just stick to Dainty Jewells.
Tara Myers
October 22, 2025
Bad return policy (no returns just…
Bad return policy (no returns just exchanges), sizing is weird, limited sizing, customer service ok, also it is hard & confusing doing an actual return, honestly it really should be called the cute overpriced dress store & not Jessakae
Katya Chomitzky
August 18, 2025
The Quality Has Changed and They Don't Care
While I love the dresses, the quality has decreased and customer service won't replace clearly defective items. I have spent hundreds of dollars here to be met by a terrible customer service team when two of my dresses had zipper flaws (allegedly a known problem with their dresses) because I had worn each dress once. I have been a customer for several years and I will not shop here again after the terrible customer service and the dollars wasted on defective dresses. Save your money and shop at a company that cares about quality.
Tarcy Ramelow
July 12, 2025
I picked the perfect dress for my…wedding
I picked the perfect dress for my sunset lakeside elopement! I ordered the Celeste dress it was a few sizes too big, exchange was easy and they sent a new smaller size. Fit perfect! So pretty and shiny I got a lot of compliments! Was hesitant ordering online but I'm so glad I did. I love how they cater to all sizes and their story of why. Thank you Jessakae for making an extra special day so magical!
Kayleigh Sweeney
May 6, 2025
Package not delivered for the SECOND time
They offered to resend my package that never delivered the first time, just for it to happen again. It says delivered again, but once again no package. I once again checked with my neighbors and my property, but nothing.
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