jerrysartarama.com Reviews
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Join 92+ users reviewing Jerry's Artarama. Read verified ratings and real customer experiences on jerrysartarama.com before you order.
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1.9 / 5
Average user rating
92
Total reviews
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jerrysartarama.com Reviews
Read real experiences from customers of jerrysartarama.com.
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Jason Lujan
April 13, 2026
they seem unable to effectively ship…
they seem unable to effectively ship internationally. be prepared to have to chase after them for anything.
Laura Allen
April 7, 2026
Horrible Damage Replacement Policy
I placed an order for five cans of Speedball Professional printmaking ink (fairly pricey stuff) and when the package arrived, all five cans were damaged so badly I'll never be able to get the lids off and on. One of the cans had, of course, leaked yellow oil-based ink all over everything.I contacted customer service, sent pictures, and tried to get a shipping label for a return and refund. All they would do is give me a 25% refund! I would never have bought these cans for a 25% discount.The packaging was substandard (just one little sheet of bubble wrap laid in a giant box, not even wrapped or scrunched or anything) but honestly, these cans are so bad that I believe they were damaged before they were sent. Like, maybe Jerry's gets castoffs from other, more reputable art suppliers and then resells them at full price? Either way, be very, very wary of ordering from Jerry's.
Zachary J
March 30, 2026
I've really enjoyed this store for…
I've really enjoyed this store for years and have bought multiple items from them. There have been a few issues but customer service always ends up making it right. Will definitely keep coming back since its better than buying from Amazon plus no stores like this exist around me in a shopping center. Thank you Jerry's!
Diane Pryor
March 4, 2026
They Do Not Take Responsibility for Defective Items
I have been a satisfied customer for many years, until now. I ordered five large tubes of paint, three of which came to me dried up. It was impossible to get any paint out of the tubes. After alerting customer support, I was given a lengthy list of things they needed prior to authorizing the return. I completed all those things (no company I've ever dealt with has set so many obstacles), but now customer service has not responded.It's obvious that they do not do returns, even for defective items.I will never order from them again.
Leigh Miller
March 2, 2026
They will send you damaged items and…
They will send you damaged items and refuse to make it right. Buyer beware.
kylie
February 25, 2026
Great prices and selection but customer…
Great prices and selection but customer service could use some work. Also a bit unorganized at times, one part of my order never shipped… it was just one paintbrush but ITS BEEN YEARS and its still marked partially shipped…
Kevin
February 21, 2026
Poor quality product, got the run-around.
Bought a desk lamp that failed in about a month. They kept asking for picture showing the problem. How do you do that? What is a picture of a lamp in the dark going to prove? No way to leave review on the site. Makes me wonder about the glowing reviews for this product.
J
January 19, 2026
Jerry's Artarama Sux
I placed a couple of orders without incident. My most recent order I found they had charged 2x the price of other art suppliers for some items. I complained to Customer Service and got the runaround. They are difficult to make returns. Some of the products were old and in bad condition. I will never buy from them again.
family potter
January 12, 2026
The order was stated as shipped with a…
Update to below complaint. Owner called to verify issue and review the problem. The original shipment is still lost. The updated replacements are not available except for 2 frames which he sent and arrived today. I asked him to review all the emails between me and customer service We like the frames The order was stated as shipped with a tracking number but after 3 weeks they told me package was lost They said they would resend entire order ( 104$). After a couple weeks I asked where was tracking number. After 3 queries they responded that the items were no longer manufactured and promise refund of 64$. SCAM.
Painter
January 7, 2026
Refuses to replace defective products
Ordered 6 stretched linen canvases. One arrived with a tear in the linen, still in the sealed wrapper. After a week of emails, Jerry's refuses to replace the defective item, instead offering $3.90... Apparently this art supply company does not understand that a canvas with torn linen is useless, since linen is under high tension, and tears can expand - meaning I can't paint on this canvas labeled, hilariously, on the wrapper "Guaranteed to last 500 YEARS!" (emphasis theirs).
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