jcpenney.com Reviews
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1.8 / 5
Average user rating
1674
Total reviews
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jcpenney.com Reviews
Read real experiences from customers of jcpenney.com.
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Sri Rangaswamy
March 29, 2026
I would like to recognize a Team Lead…
I would like to recognize a Team Lead at your West Oaks Mall, Ocoee, FL location for exceptional service on Saturday, March 14, 2026, between 6:30–8:00 PM. She went beyond to help my family — including finding the fitting room — and demonstrated outstanding courtesy, empathy, and dedication. She truly represents the best of JCPenney and deserves recognition for a management role. I hope this reaches upper management. In Detail to Appreciate her:I would like to formally recognize the Team Lead who was working at the West Oaks Mall JC Penney in Ocoee, Florida on Saturday, March 14th, 2026, between 18:30 and 20:00. Although her name is common and I was unable to confirm it, her performance and professionalism were exceptional. She demonstrated remarkable courtesy, empathy, and genuine care. She went beyond to assist my family, including taking the time to locate the fitting room and ensuring we were fully taken care of. Her dedication, customer service, and leadership qualities truly stood out. Based on my experience, she is highly deserving of consideration for a management position or higher responsibility within the company. Please ensure this feedback reaches upper management. Her work reflects major credit on JC Penney, and it made a meaningful difference for us. Thanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit.""Honesty is the Best Policy “Be Truthful, Honest and Fair"
Loyal customer
March 28, 2026
Im sitting here with the phone is…
Im sitting here with the phone is ringing in jewelry all day no one ever answers jc penny oak park mall overland park. HORRIBLE CUSTOMER SERVICE IT A WONDER WHY YOUR BUSINESS IS DOWN POOR CUSTOMER SERVICE WILL DRIVE THE MOST LOYAL CUSTOMERS AWAY. GET IT TOGETHER OR CLOSE THE DOORS!!!!
SHARON
March 28, 2026
I have never missed a payment or had a…
I have never missed a payment or had a late payment. However JCPenney constantly moved my limits up and down depending on how my balance was on other lines of credit. While none of those are ever late either. This messes with my score and gives the impression I'm not honoring my payments or being late when companies do this. I just closed it out because it's not worth the drama. I'll just shop at my other stores.
Christian Ramos
March 19, 2026
I had to wait 1 Month for 2 mattresses…
I had to wait 1 Month for 2 mattresses to just get as solution to wait for more time because the delivery company lost them. I didn’t buy those mattresses to that company, I bought it to JC PENNY but they never assumed they responsibility as store. COSTUMER SERVICE WAS AUFULL just transferring the call one and another time.
Julie Xiaoxiao
March 14, 2026
I had a very disappointing experience…
I had a very disappointing experience with this store. I purchased a piece of clothing that looked fine initially. However, after I hand-rinsed it once with water (before putting it on my baby), the color faded badly and large white streaks appeared on the fabric. This clearly suggests a problem with the dye quality.When I contacted the store, they refused to accept a return because the item had been rinsed. However, there was no way for me to know the item was defective without rinsing it first. I did not use any detergent or bleach—only a simple hand rinse.It seems unreasonable to deny a return for a defect that only becomes visible after basic rinsing. Unfortunately, this experience makes me question both the product quality and the store’s return policy.
꧁⎝༺𝕷𝖚𝖈𝖎𝖆༻⎠꧂
March 10, 2026
It does carry decent quality clothes.
I like this store more than I did 20 years ago. They’ve got sales running all the time and I can afford some of it. Unfortunately it took a plethora of competitors to make them see that overpriced merchandise is untenable. The biggest gripe I have is that hours keep changing. I understand there is less traffic but closing earlier cuts off people who work later. This has led me to have to buy online, which then I do not see as many sales and the experience is gone. I can buy anywhere online, it’s the physical experience I enjoy. My husband really likes the clothes as well and he’s the type to wear khakis for 50 years straight. So this is a positive for me.Experience is mixed, so I’m taking two stars.
Richie Cummings
March 3, 2026
DO NOT ORDER ANYTHING ONLINE
DO NOT ORDER ANYTHING ONLINE. I ordered an item on Feb 14, and today is March 3, and I haven't received it. I called customer service and was told that they have to refund me, and I CAN'T RE-ORDER because of a technical issue. Worst service ever!
Abigail Anaya
February 25, 2026
Customer
J.C. Penney credit card customer service he’s name is Jose he so rude I call for ask about when I need to receive my c.c and any cuestion I ask he got annoyed and Acted very despotically.
bolonda woods
February 24, 2026
I had the greatest experience at JCPenny Wolfchase
I had the greatest experience at JCPenney in Wolfchase, Memphis, TN. I was dealing with a very challenging situation, but Sandra k, the store manager, and Sandra K, the assistant manager in the jewelry department, went above and beyond the call of duty to help me. Their patience, kindness, and dedication truly made all the difference. I’m so grateful for their outstanding service and compassion!
Sharon M Faust
February 19, 2026
Customer service is rude
JcPenney makes u call to allocate payments to non promotional balance. If u dont call they will not apply money to interest bearing charges so that u can pay interest. So although I made the purchase and it shows shipped they will not allocate the payment because their system is slow and basically told me to pay again. You have to watch them closely. I did buy a few items as promotional and have to pay off before closing the account but I plan to close the acct. They are not worth the aggrevation and syncrony bank customer service is rude and not helpful
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