jbl.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,531+ users reviewing JBL. Read verified ratings and real customer experiences on jbl.com before you order.
Related articles
1.7 / 5
Average user rating
1531
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jbl.com.
Brands may not incentivize or pay to hide reviews.
jbl.com Reviews
Read real experiences from customers of jbl.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
UC Labs
March 24, 2026
*Review: The JBL EON 700 Series – A Bricked Masterpiece**
### **Review: The JBL EON 700 Series – A Bricked Masterpiece****Rating: 1/5 Stars**I wanted to love the JBL EON 715. On paper, it’s a powerhouse: 1300W, clean DSP, and a 7-year warranty. But in the real world—especially if you actually use your speakers—it has one massive, fatal design flaw: **The Main Menu Encoder.**JBL decided to gate every single function—Volume, EQ, Bluetooth Pairing, and Factory Resets—behind one single plastic knob. This wouldn't be a problem if it were built like a tank. It’s not. It’s a "Single Point of Failure" in the worst possible way.**The Mechanical Nightmare:**The button isn't a solid unit; it’s a cheap two-piece design consisting of a plastic cap and a tiny, fragile internal shaft. If you use these speakers for what they’re meant for—loud audio—you’re basically vibrating the clock on its lifespan. Over time, the constant vibration from the low-end driver causes that internal shaft to fatigue and eventually separate.When it goes, it doesn't just break—it fails catastrophically:1. The internal shaft snaps or slides out of place.2. The piece falls directly into the speaker casing (you can literally hear it rattling around inside).3. The external knob falls off in your hand.**Result: You are left with a Brick.**Because the firmware is notoriously buggy (getting stuck in "Syncing" or "TWS" loops), you *need* that button to perform a hard reset. Without the physical button, you can’t get into the menu to fix the software, and the "Pro Connect" app is too unstable to rely on as a backup. It is mind-blowing that a company like JBL would put a "disposable" plastic component on a high-vibration PA speaker. If you’re a drummer or a DJ, the very thing you bought the speaker for (the bass) is exactly what’s going to kill it. **Bottom Line:** Don't buy these unless you plan on never touching the knob and doing everything through the app—and even then, pray the firmware doesn’t glitch, because you’ll have no way to talk to the brain of the speaker once that plastic shaft falls into the abyss.
Andrew Somali
March 16, 2026
Good experience
Good experience
Cristina Chicu
March 12, 2026
I bought a JBL Extreme 3 speaker from…
I bought a JBL Extreme 3 speaker from the official JBL website and I was very surprised to find that the charger was missing from the box, even though the packaging clearly has a space for it.For such an expensive product, it is unacceptable to sell the speaker without the charger, especially when it is necessary to use the device. I contacted customer service and they told me that they currently do not have chargers available and that they will arrive soon, which is not a satisfactory explanation.It honestly feels like the chargers may be removed and sold separately on the website to make more money. This situation is very disappointing and unfair to customers. I expected a complete product when ordering from the official JBL website.
Iftimie Tudor
March 10, 2026
Amazon declined a warranty but JBL helped
Amazon declined a warranty. JBL support staff however helped me by taking the problem in account and provided me a solution to replace/repair my defective earbuds. The patience of the JBL support is amazing.
Jesper Olin
March 6, 2026
Terrible customer support
I've had issues with my headphones for some time. Contacted the customer support and they are just sending me around like a carousel. They keep asking me to do the same things to see if it fixes the problem, and I tell them every time there is no fix for it. They take well over 4 days to answer and it seems like they don't read previous mails. Horrible, sort it out
Fckhi
March 6, 2026
Good customer service when you go to…
Good customer service when you go to the official website and chat with one of the team members they sent me a replacement email and diagnosed what was wrong in seconds all with fast and reliable replies
Jonathan Liu
March 5, 2026
Don't know why all the poor reviews.
Don't know why all the poor reviews.I Brough my Jbl live pro 2 earbuds over a year ago. And recently I put them into the washing machine and then into the tumble dryer and they still worked fine. Sure after over a year on a full charge its around 5 plus hears of continue use instead of the 8 for whem it was new.Still a great product imo.
Peter Psaradellis
March 5, 2026
No backup service.
I bought JBL earbuds. They worked for 4 weeks. When they stopped working I took them back to The Good Guys and asked for a replacement or my money back. A sticker had come off one of the earbuds. For this reason my claim was rejected. Never again will I buy JBL, Their backup service is nowhere.
nutmaeg
February 23, 2026
Two major issues within one year + terrible customer service
Within a few months of purchasing my headphones, a button snapped off. Replacing with a personalized version would have cost more, so I had to go with the general version. After resending me a shipping label (the first was incorrect) I finally was able to send the faulty headphones in for a replacement. Then, about 6 months later, my headphones started glitching when used on my PC. I texted with customer service, and the representative said they would send me an email with suggestions within 10-15 minutes, but the email never arrived. I then used the Chat With Us function, but instead of answering my question, the customer service representative sent me a link to an external website that required me to spend $1 for a subscription trial ($35 a month after, so I had to make sure I canceled in time). The external app prompted me to spend another $18 for a phone call, which I obviously declined, then the rep ghosted me, so it was a waste of $1 and my headphones still don't work properly. Within one year, my headphones have had two major issues, and customer service has been atrocious both times. I can't believe I spent over $100 on this product.
Paul -
February 19, 2026
Worst headset one could ever buy!!
Worst headset one could ever buy!!I have to go to the output and connect it manually to my laptop all the time, and still keeps disconnecting.Worst headset I ever had, even unbranded Chinese headsets from Amazon and Ebay were better
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).