jackery.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 384+ users reviewing Jackery. Read verified ratings and real customer experiences on jackery.com before you order.
Related articles
3.4 / 5
Average user rating
384
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jackery.com.
Brands may not incentivize or pay to hide reviews.
jackery.com Reviews
Read real experiences from customers of jackery.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
James
March 25, 2026
I had problems with my generator and…
I had problems with my generator and two additional batteries which I found out was probably due to my own negligence. They walked me through procedures to try to fix the problem and they didn't work so they replaced the generator within 5 days! After receiving the new generator I discovered that the two batteries would not come online so they replaced them also with new ones!Their products are very well made and function perfectly but need some attention by the owner to maintain useability. I will now follow the instructions.I have never had such great customer support and care from any other company than what was given to me by Jackery! What a fantastic company and product!!
Paul Esherwood
March 23, 2026
Bordering on fraud - avoid at all costs
I bought a Jackery 2000 pro in late 2024 direct from Jackery. How I wish I had done my research first….Not only did the unit completely fail the experience with their customer services as been woeful and resulted in an outcome that can be described at best as misleading and at worst, outright fraud.Let me explain: after contacting Jackery support it took nearly a week to get any sort of meaningful answer after they insisted I did a series of pointless tests and videos to prove the unit was dead. To be clear, the unit wouldn’t turn on so I ended up sending a dozen or so pictures and videos or a lifeless electrical unit and was repeatedly asked to try ‘common-sense’ solutions like, have you tried another AC supply? Or, have you checked the charging cable isn’t damaged? The customer service team replied roughly every 30 hours so it took a week or back and forth answering stupid emails to reach a point where they accepted it was in fact dead.They offered a replacement but not for the unit I had bought which cost £1374 - instead they would only replace it with the inferior 2000v2 which was retailing at £999. Obviously that was very disappointing but I eventually accepted.The returns process was done entirely at my inconvenience having to ship the item back before they would replace but eventually after a 10 days or so my replacement arrived. However, I was dismayed to find that the replacement they had sent me wouldn’t fully charge - initially I thought it was another faulty item but after researching the particular charging issue I discovered that they had sent me a SECOND HAND REFURBED unit that was still bound to the previous owner’s online Jackery account. What a total fraud….So, a premium item fails and, after a load of hassle, is replaced with a cheaper second hand version and no new warranty. Not only is it totally unacceptable to replace with a refurb, the fact Jackery didn’t make it clear that’s what they were doing is the kind of underhand tactics you’d expect from a car-boot seller. Be warned. I’m not the only one. Looking at the forums there are countless issues with Jackery products and similar experiences with customer service although I haven’t found anyone who was being ripped off quite as badly as I was.
John
March 22, 2026
Our first Jackery vs Our RYOBI 2300 gas generator
Before we made the purchase we had some questions and the Jackery support answered each and every question in a timely manner.Jackery 3600 plus - our first Jackery vs Gas Inverter GeneratorThis was the first Jackery that we purchased. After the last snow storm/Blizzard that we had, and with the power failure for a couple of day, dragging out the Ryobi 2300 through the snow and high winds, we decided to explore the Jackery 3600 Plus. Wish we did it before the blizzard arrived. After watching many reviews on You Tube we made our purchase. It arrived in a timely manner, I wish that Jackery offered an expedited shipping option, and I understand that they can’t be shipped by air but would have paid for a quicker delivery. When it arrived we checked it out read the instructions and charged the 3600 plus. It charged fully in a reasonable time. The Jackery App worked well and could monitor the percentage of charging. Once it reached 100% we plug in a few items and it worked very well. At some point we will probably buy the additional battery. We still have the Ryobi 2300 and the only fuel we use is Tru Fuel which is great but it gets expensive. The power outage that pretty much put us over the edge to buy the 3600 plus was that we were without power for 2 1/2 days.Which burned a lot of fuel and was very costly. We normally don’t have too many power outages but when we do it’s usually for a couple of days at a time. If the winds are high the power company won’t repair the wires until the winds subside. In the winter the Ryobi would power the refrigerator, Natural Gas Boiler, and Gas water heater. But like I said with the Jackery we will not have to fight the winds and snow. In the summer we have lost power do to storms, tornadoes etc and we will now have the Jackery ready. Once we buy the extra battery we will have more than enough power for all seasons power failures. The Ryobi will now be the back up and if I read the instructions correctly the gas generator can recharge the Jackery. We are happy with the purchase and will be adding some accessories."
Jeff Homestead
March 20, 2026
I've had problems since day one
I've had problems since day one with their products.One was of my own doing, as I didn't realize when I ordered a battery plus you had to have the Explorer 1000 Plus to go along with it and thought I could go along with my explorer 1000V2.In the process of testing all this stuff the explorer 1000V2 wouldn't even work with my solar cells.What I really wanted was the Explorer 2000 Plus and the extra battery. After arrival, It wouldnt even start the compressor on my big fridge.Then hooking it up to my solar cells it wouldn't recognize the solar cells either. Hooking it up directly to the spare battery, wouldnt recognize the cells either.Hooking my cells up to a Oupes Solar station, it recognized the cells, and started charging.Now weeks later, 1 message a day, they havent listened to what I was telling them about the cells not recognized, nor paid attention to videos I sent which showed them not recognized, nor that I verified with another manufacturers unit the solar cells were working.I've finally had enough and returning both.
Danielle C
March 17, 2026
Brilliant products!
Brilliant products! The v1000 comes in very handy for camping and we use our 300D daily with it being so portable. Both run very well and charge efficiently, the accessories are sturdy too. Customer service has been great, with helpful quick responses, can’t fault them! Definitely recommend!
Lee Giles
March 17, 2026
Avoid this company
Do not use Jackery there customer service and after support is terrible.2 weeks to return a faulty product t no one cared or was bothered. One women even answered the phone with Yes I asked if it was Jackery she said yes and then started talking and mumbling and told me to hang up and call back.Fuming worst service I have ever had.You cannot speak to a manager you can't complain as there no complaints department 100% don't care about you. And laugh and blank you when trying to get them to understand how bad there service is
Lyle Petry Jr
March 15, 2026
3600+ with manual switch
Bought the 3600+ with manual switch Jan 28,2026Big snafu with shipping to a wrong address but I have around 40 emails as they kept me informed every step of the ordeal.After receiving everything the unit and solar panels work great.Due to time constraints we haven't worked the bugs out of the manual switch. The switch works fine but the unit doesn't power properly. They'll work it out, I'm sure.For another day!Ayra and Chole are awesome.
Fred V.
March 13, 2026
I chose Jackery because they are made in the USA
My main reason for buying Jackery products is the fact that they are made in the USA. I am happy with the overall product, but I did have a problem with a wheel breaking off because it bumped against a step when I was going down the stairs.On the bright side, customer service rapidly replaced the broken wheel and actually sent a new pair of wheels to me at no charge.
Daren Hen
March 12, 2026
Customer service
Haven't used our jackery 1000v2 yet, but I needed to phone them to query our order phone was answered straight away and problem solved, also super quick delivery
Graham Lethaby
March 12, 2026
I brought the jackery 3000v2 with 2 x…
I brought the jackery 3000v2 with 2 x 200w solar panels and all the accessories. Tried it out today with everything plugged in for 30 mins. Only dropped 5 % ran super quite looks really well built . Far better than I expected. I am hooked lol
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).