jabra.com Reviews
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3.1 / 5
Average user rating
3345
Total reviews
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jabra.com Reviews
Read real experiences from customers of jabra.com.
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Goran Jerkovic
April 3, 2026
Jabra Evolve 65 BT
For 140 euros, the headphones turned out to be really bad. From the beginning, they had problems with MS Teams and the microphone, which wouldn’t switch between Mono and Stereo modes, and this drove me crazy in almost every meeting. I don’t understand how these headphones were even approved for MS Teams. Jabra Support couldn’t help either; they only gave some generic advice about firmware and so on.Luckily, right after the 2‑year period expired, the microphone broke. Since the warranty had already run out, my company could no longer claim a replacement. On top of that, the quality of the ear cushion material was poor, and after two years the headphones looked much older than they really were.The only good thing was the sound quality when listening to music.
Tony T
April 1, 2026
3 stars at best for my Jabra Evolve2…
3 stars at best for my Jabra Evolve2 75. Solid sound and for the 2yrs &3 months I would have said great product but 3 months past the warranty and the mic is dead. Wow almost $400 for 2.3 years. Never again!
Kathy Rockemann
March 31, 2026
I truly wanted to love this product
I truly wanted to love this product. But I don’t. They may be wonderful for someone else, not for me they’re not. When I went to purchase these, I spoke to the audiologist about wax buildup. He said that should not be a problem. When I wear them after a couple of hours, they become muffled, so that I can’t hear. They hurt after a couple of hours. I bought them a little over a year ago, and I’ve never been able to wear them a day. I’ve taken them back to Costco where I bought them 3-4 times. The first time taking them back and speaking to the audiologist who sold them to me, he recommended using an ear wax removal. I’ve taken them back a couple of other times, one of the last telling me I was past my six month return date. So they sit in their charger unused. If you have an ear wax problem, I wouldn’t recommend these at all.
Robert Gordon
March 31, 2026
Problem with the hearing aid.
started having problem's hearing and had 4 upgrades and each time things got worse. Now I hear a buzzing, most of the time, in the left ear. was given an appoint but not told it was by zoom. was told I did not do the 32 test nor was I told it was a restart which I did on my first call. Tried to talk to CEO on my concerns but she had to talk to her supervisor and I\it would take 24 to 48 hours to get a answer. It seem like I was on a Ferris wheel but it did not take you long to take my money. Please fix my problems.
Ryan Redwine
March 19, 2026
Deb your freaking pure awesomeness
A very awesome lady named Deb walked me through my problem step by step we were to kinda figure the problem then she offered me a 40% discount on a new pair of blue parrot b550 which she sent in an email and I immediately ordered thank u deb
Mark
March 16, 2026
Worse hearing aids I've ever bought
Worse hearing aids I've ever bought. In the shop more than in my ear.
Joe
March 14, 2026
Good hearing aids. Customer service and warranty not so much.
These hearing aids are great and have made my life easier. No doubt about that.However, the wires are not of good quality.I bought this with a 3-year warranty. Initially, I received free replacements, but over time, as I kept requesting new wires, they sent long emails and made the process more difficult to get the parts I needed. As my warranty period approaches, it seems like they want to avoid honoring it and expect me to pay for the parts. Horrible customer service.I went ahead and purchased from the competition, which works better and offers more affordable parts.
Anita Speier
March 10, 2026
My Jabra's broke after less than a year…
My Jabra's broke after less than a year of being handled with care and being used in my home office. I reached out to the warranty enterprisesupport to see if they would replace them but they have been passing my issue from one email to the next and have provided no solution, no refund, no replacement. Very poor customer support.
Customer
February 23, 2026
6 Months. Ignored Escalations. Unacceptable Conduct.
If I could give negative, I would!!Avoid Jabra.A simple warranty claim has now dragged on for over six months. What should have been routine became obstructive, dismissive, and unnecessarily adversarial.I repeatedly instructed one representative, Anthony Perez, to cease direct contact and get me a senior rep. He continued regardless. When a customer clearly withdraws consent for contact from that individual and it persists, that reflects extremely poor conduct and a serious failure in professional standards.I escalated to senior management, Legal, Compliance, and even directly to the CEO of GN Group. Not one of those channels provided a substantive response.After half a year of delays and pressure, the only “final” position offered by this Anthony Perez did not properly reflect the product under warranty. No accountability. No meaningful review. Just silence at executive level.This experience caused significant stress and should never happen over a basic warranty issue.If you value responsive customer service and accountability when things go wrong, think carefully before purchasing from Jabra. It is the worst company to work for. For an organization based in the Nordics, customer service should be ultimate - not for Jabra!! They do not care!!!
Lauri Lehtinen
February 23, 2026
Jabra Evolve2 85
3 months ago I bought Jabra Evolve2 85 over-ear headset. Works like a charm with excellent audio quality. However I have found 2 things that annoy me while using them. Can't really adjust the mic boom. Maybe my ears are further back (I don't have chubby cheeks) but the mic is very close to my cheek. Need to push the headset as much forward as possible.But what really annoys me is the charging platform that came with it. The headset has to be placed exactly to the right spot and angle for the charging to begin. Also the charging light lits quite late so adjusting it to correct position takes for ever. It's beyond me that with such high end product there's no inductive charging like Qi or MagSafe...
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