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Join 1,101+ users reviewing Dinso Resort & Villas Ko Chang, Vignette Collection by IHG. Read verified ratings and real customer experiences on ihg.com before you order.
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1.5 / 5
Average user rating
1101
Total reviews
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ihg.com Reviews
Read real experiences from customers of ihg.com.
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M PEACE
December 29, 2025
IHG and ACCOUNTABILITY dont match!
IHG customer service is more disappointing than the Cleveland brown... record all calls, reference numbers and screen shot everything. If not you will be like in a quagmire with a company that ducks accountability better than your favorite boxer.
Mark
October 26, 2025
I used IHG's chat function
I used IHG's chat function, which is entirely useless. I am a Platinum Ambassador member. I required what I thought was a relatively simple query, but I was passed on to 4 different agents during the chat and had to repeat the issue each time. Also, none of the agents really listened. The last one completely ghosted me by typing for over 2 minutes... The result is that my issue has not been resolved.
kickerHawaii S.
October 1, 2025
OMG IHG customer service
OMG! I NEED MORE SPACE TO GIVE THIS NEGATIVE REVIEW. IHG CUSTOMER SERVICE.I PLACED AN ORDER FROM THE CATALOG USING MY POINTS GIVING CUSTOMER SERVICE MY NEW ADDRESS TO CHANGE THE OLD ONE. THE PURCHASE WAS MADE SEPT 15 .AND WAS TO BE DELIVERED TODAY OCT 1ST.. I TRACKED THE PACKAGE AND IT WENT FROM OUT FOR DELIVERY SEPT 30 TO BEING LOADED ON DELIVERY VEHICLE. I HAVE MADE OVER 3 CALLS TO UPS AND WAS CONNECTED TO AN AGENT THAT TOLD ME AFTER HEARING MY CONCERNS THAT I HAVE TO CALL IHG TO HAVE THEM CALL UPS TO CONFIRM THE NEW ADDRESS SO THAT THE PACKAGE CAN BE DELIVERED TOMORROW TO THE NEW ADDRESS. MADE ANOTHER 6 CALLS TO 4 DIFFERENT NUMBERS TO IHG, GOT TRANSFERRED MORE THAN 4X, REPEATING MYSELF ON EVERY TRANSFERED CALL AND NOT ONE AGENT CAN HELP ME. WHY IS IT ALWAYS ON THE LAST AND FINAL CALL THAT THAT PERSON WAS THE RIGHT ONE TO TALK TO THAT CAN HELP.
GRANTLY
September 14, 2025
Here is a formal complaint to the…
Here is a formal complaint to the members of IHG Chain of hotels. I booked a hotel using reward points and ended up being charged 500$ without me knowing. Thanks for making my vacation great! Not!
Raymond Boren
September 13, 2025
Holiday Inn Express in Columbia SC not…
Holiday Inn Express in Columbia SC not good.We arrive late. Woman behind desk says use our key to get in but we hadn’t checked in. Had to say three times.Door doesn’t open properly No hot breakfast as advertised.Lighting in bathroom is very poorWE WONT BE BACK
Goravv Nagpal
September 12, 2025
I am currently enjoying a long stay at…
I am currently enjoying a long stay at Voco Dubai, and I must say the experience has been absolutely outstanding from the very beginning and continues to get better each day.The staff here are truly the highlight of the hotel starting from reception - Miss Lelisa, Mr Hany and Mr Akshay really thankful for amazing service and not to forget staff at Club Lounge for exceptional service by Miss Happy, Miss Janice and Mr Kaye for their professionalism, warmth, and attention to detail make all the difference. Whether it’s the front desk team, housekeeping, concierge, or the restaurant staff, everyone goes above and beyond to make sure guests are comfortable and well looked after. What makes it even more special is the consistency — every interaction comes with genuine care and a welcoming smile, which makes me feel at home even during a long stay.The location of Voco Dubai is unbeatable — right in the heart of the city, making it convenient for business, leisure, and exploring everything Dubai has to offer. Despite being in such a central spot, the hotel feels calm, relaxed, and perfectly designed for both work and unwinding.One of my favorite places in the hotel is the Club lounge. It’s the perfect spot to relax, meet, or even work peacefully. The ambiance, combined with the attentive service, creates a wonderful experience every time.I want to sincerely thank the entire Voco Dubai team for their continuous efforts and outstanding hospitality. Staying here has been more than just comfortable — it has been truly memorable. I’m still continuing my stay, and I already know this hotel will remain my first choice in Dubai.For anyone visiting the city, whether for a short trip or a long stay, I cannot recommend Voco Dubai enough. It is not just a hotel, but a place where service excellence and genuine hospitality make you feel at home. Thank you everyone. Regards Kumar Gourav
Marilyn Dromgoole
September 11, 2025
IHG takes NO responsibility for their franchise Hotels
Consumers should know that IHG takes NO responsibility for their Franchise Hotels. Due to a computer glitch I was double billed for a night's stay at the Holiday Inn Express. IHG DID NOTHING! This was an expensive lesson to me to check the reviews of hotel corporations BEFORE I book a room. They are crooks! I mean REALLY unethical. No wonder so many bad reviews.
Yuk Ki Wong
September 10, 2025
Extremely Disappointing – Poor Service and Broken Trust
I booked a “standard double room” at Holiday Inn Birmingham M6 Jct7 via Expedia for £120.65 in August 2024. What I received upon check-in at 9pm was a tiny single room, which the hotel manager insisted was the UK’s “standard double room.” This was simply dishonest – the photos on Expedia clearly showed a proper double bed.When I returned to the room, I found the air conditioning was broken. The front desk told me there were no engineers available and advised me to “just open the window.” On top of this, the bathroom had only one set of towels and one glass – clearly prepared for a single guest.The situation got even worse when I tried to complain formally. Over two weeks of back-and-forth emails with IHG Guest Relations, I was passed between multiple Senior Case Managers who contradicted each other. One promised me points could be credited under my name, while another later claimed it was “against policy.” Emails often went unanswered for days, and instead of resolving the matter, the team repeatedly hid behind “procedures” and avoided giving a straight answer.This whole experience has shown me how disorganized and untrustworthy IHG’s customer service is, from hotel management who lied about room standards to a guest relations team that failed to follow through on their promises.Lastly, I noticed that IHG rarely replies to reviews on Trustpilot, which makes me doubt this one will be addressed either. Writing this may not change anything, but I hope it helps future customers think carefully before booking with IHG.
SUPER FAN
September 10, 2025
LOVE IT
THE HOTEL WAS THE BEST I HAVE STAYED AT IN A WHILE. BEDS ARE COMFORTABLE. BREAKFAST WAS GREAT. THE CUSTOMER SERVICE THERE WAS AMAZING. THE YOUNG LADY I THINK HER NAME WAS ANNA WAS SO FRIENDLY AND JUST MADE US FEEL AT HOME AFTER A VERY LONG DRIVE THERE.
Mark Spooner
September 10, 2025
Good accommodation, great and friendly staff
I arrived after midnight and there was difficulty for Tasha to place me into a room that was not occupied because of a recent software upgrade. While patiently working the problem to the best of her ability she sincerely apologized. Not wanting to waste my time further, she reached out to her manager Kristin who, even though it was the dead of night was able to help her find me a room. Kristin checked me in the following day and she was as convivial as Tasha.
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