hydrow.com Reviews
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4.2 / 5
Average user rating
10044
Total reviews
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hydrow.com Reviews
Read real experiences from customers of hydrow.com.
Brands may not incentivize or pay to hide reviews.
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Alex Jagels
April 9, 2026
Thoroughly enjoy my Hydrow Origin.
Thoroughly enjoy my Hydrow Origin.The instructors are informative, positive and motivating without being over the top.It’s a great full body workout and also great cardio.I purchased the intelligent display and it’s everything you would expect for a 2026 piece of technology. Very responsive, crystal clear, display, easy connectivity etc.The workouts themselves are all tailored to your needs, and I appreciate the easy filtering e.g. plethora of locations, difficulty level levels, athletes, etc. For the rows that are on the water you truly feel like you’re immersed in that particular waterway and when you get done, it’s not only a great feeling from a workout perspective, but also refreshing having seen all of the beautiful places.I would highly recommend this investment in your health as you will not regret it.PS It’s also been great working with their support team e.g. Jesus and Michael did a great job helping me out.
Peter Juberg
March 24, 2026
Great machine and solid customer support
We really enjoy our Hydrow Wave. The workout videos are very well done—they strike a nice balance of being educational and fun, and it’s a great perk getting to see all the different locations on the water.Recently, after about 18 months of low-to-moderate use, the primary belt started to fray. Things break; it happens. What matters is the response, and I’m currently working with their customer support team, who has been exceptionally responsive so far. It’s good to see a company standing behind their product. I’m still in the middle of the process and will update this review once everything is finalized.As a side note, I do like the new design of the Hydrow ARC. If I were buying a machine today, the larger articulating screen would be a really nice feature for the off-rower yoga and Pilates videos included in the subscription.Peter
Trader Joe
March 4, 2026
Horrible customer service
Horrible customer service. We only had a rower for a couple of years and used it a couple of times a week. Then the monitor stoped working. Obviously once the monitor dies, the whole machine is pretty much useless. We called the customer service and they were initially very not helpful - constant confirmation on whether we followed the reset instruction and etc. Then the asked us a $500 for technician to come out and replace. We said no thank you and will never buy this again.
Claire Hall
February 21, 2026
Rower=5* Support and UK use = 1*
I've had the Hydrow Pro rower for 4 years and I'm just clocking up 5M meters. I love the rower, I love the online rows, the beautiful locations and the Hydrow team rowers are fantastic, all of them, they get 5M*I dislike the following, which deducted 2*:1. Cost - this rose from £44 to £50 a month in January with no advance warning, it's not like I can go elsewhere now so this seems grossly unfair2. Rewards - after 4M the rewards stopped completely, come on Hydrow, don't stop rewarding those of us still continuing the journey. Although since you started charging astronomical postage to the UK the rewards have to be good to be worth it (not socks!)3. App - glitchy, a recent update stopped it working altogether and support are useless in getting you back online. 4. Device compatability - needs to be extended to Fitbit or Google Pixel watches, we don't all use Apple & Strava!!!5. Store - there's no longer an apparel store in the UK, have you completely abandoned the UK market???This rower is a huge investment but absolutely 100% worth it despite these downsides, if Hydrow can pay more attention to the UK market and offer better service to long-standing customers, it would be 5*I
Stephen Mott
February 11, 2026
Company purchased speede fitness to…
Company purchased speede fitness to produce this that company had a kickstarter that many ordered there machine 3 to 4 years ago and Hydrow apparently is so inept at customer service that they didn’t bother prioritizing those that were part of there buyout.Just adding on to my review the reply from Hydrow was ridiculous. Hydrow purchased a majority stake in Speede making it the parent company to suggest theta they are not responsible for making sure Speede kickstarter purchases are treated is absolutely wild.
Kurt Drufke
January 30, 2026
The quality of the machine is excellent…
The quality of the machine is excellent - it is quiet and feels very solid. The workout content is also excellent!
Fazlullah Mohammed
January 29, 2026
Good morning 🌄
Good morning 🌄 How are you
Juan Quezada
January 27, 2026
Absolutely love my Hydrow Arc
Absolutely love my Hydrow Arc. The atheletes and workouts are awesome. I’ve only had it for 2 weeks and I look forward to each and every row. I enjoy that it gives me feed back on my progress and gives pointers about having correct form. I highley recommend the Hydrow to anyone that is considering buying one.
Amanda C
January 9, 2026
Delivery is long and hard but worth it
We ordered the hydrow machine on a black Friday special, expecting to have it by Christmas. The accessories (the special) arrived quickly and we were surprised that the tracking for the rower said we would be contacted for a delivery appointment by December 9! Well, that was misleading and we didn't actually receive it until January 2, almost a month later. So why is this 5 stars? The customer service at Hydrow is outsourced and the shipping is outsourced. Nevertheless, The Hydrow support team worked to get the shipping delay resolved and basically gave me a dedicated person who proactively touched base with me regularly until the machine was delivered. The machine itself is perfect: looks great, feels sturdy, works like a rower!The workouts are fun and more variety than you would expect for a rower, plus lots of off-rower workouts. Most are around 10 minutes so you can mix and match to create what you want. So, the shipping was aggravating AF - I nearly cancelled the order. But now that I have it, the labor is fading away. #iykyk
Jeff Krampf
January 1, 2026
Great equipment and content, Support needs some work
Love the equipment and programming - guides are excellent! Cost is very (!!) high. For that cost, Support should be 10X better. They are very friendly and helpful. Or at least promising to help. But everything is incredibly, incredibly slow. Especially considering you're paying $1.50 a day for the service. Replacing a foot pedal with a stuck slider took a month, including sending the wrong part. A question about a discount for a renewal plan - which was promised by the rep on Black Friday - is still open 3 calls and 5 weeks later, always with a promise of "we'll get back to you soon." Which they don't. Now apparently rates have gone up, more than negating any discount they would have given me... by the time they get to it in 2040 (:-). Definitely has the feeling of "thank you for your money, we're not in a rush to do anything in return."----Hydrow got back to me shortly after this message, and very quickly addressed both problems, with instant responses and ensuring their solutions addressed the issues. Apparently they were overwhelmed during the holiday season and mis-routed the case (per their reply). While they do need to invest more in their Support people, systems, and processes, by eventually addressing the issues professionally, responsively, and in a caring way, they've earned back my trust and recommendation. I've upgraded them to 4 stars on hopes they'll continue to improve Support. And of course the equipment and programming is excellent!
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