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2.1 / 5
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hyatt.com Reviews
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B Stewart
April 5, 2026
Each year my company provides an…
Each year my company provides an incentive trip for top sales and other employees... this year secrets baby Beach Aruba was chosen. Employees are given the option to extend the trip or pay for upgrades within the hotel. I paid a lot a lot of extra money for upgraded service in three days extra stay. We arrived at the hotel at 1 PM and I was supposed to go to the preferred club concierge. But the folks at secrets, checked my passport and said I did not have a reservation. After a couple hours, I was told my reservation was found. We were supposed to be able to get in our rooms by 3 PM. My wife and I finally arrived to our room at 4:30 PM. We immediately unpacked, changed into our swimming attire, and I opened the curtain to what was supposed to be our swim out room. It was not a swim out room. I was frustrated and text our travel agent, that finally got back to me at about 845 at night. I had called the front desk and asked them about it and they had no idea. At 10:30 PM I received a call that we had to move rooms. I told them we had to repack before we could move. We got to our room at 11:30 PM. Two days later when I was asking questions about the hotel, I find out that I had a preferred club status and things should've been happening that I had no idea of, so for two days I didn't receive services that I paid for, and didn't know I had the amenities that I was supposed to have because that was supposed to be explained by the preferred club concierge, and I learned this on our third day there. The hotel knew I was upset and offered me a $150 Bali bed for the day. After all the money I spent, thousands of dollars for the upgrade and three extra days, not to mention the money my company spent, and they offer me this. It was a slap in the face. A manager was supposed to call me that evening, they didn't call me that evening the next day or the following day. I finally spoke to the butler assigned to our room on the morning of our departure and he said he would have the manager meet me in the lobby. They offered me a preferred club upgrade on my next trip. So I had to spend more money to get terrible service at a place that had taken all of my money, but didn't want to give me the good service I paid for on my first trip. I told the manager I felt I should be compensated. She said she would have to get with upper management for compensation because she could not approve that. It has taken a week and I finally get a response today that says because I went through a travel agent that I could not be compensated. Which is absolutely baloney. They said they would add a night stay to my next stay at their resort. The first night we stayed in that room that we were not supposed to be at, was terribly small, you could hear all the outside noise from the patio patios where music was playing and people were still in the pool. They preferred club swim out room was a definite upgrade, but definitely not worth the money that I spent to get this upgrade. At this point in time, I would not stay at this secrets, resort or any other secrets resort because this type of treatment is apparently in just their companies cultureSome other major issues. Heavy construction happening within 20 yards of our private walk out pool room. Construction workers moving around from early morning through five or 6 PM.Breakfast was great and seemed fresh, lunch was very sparse, dinner service was generally the worst, twice we were forgotten when it came to ordering our entrées. One night was great with our cook Julio, who sang opera at the hibachi grill. Around the normal pool the bar service was very slow. Once we found out, we could go to the preferred club pool the service was a touch better then. I guess Hyatt got their money and don't want repeat customers. STAY AWAY!!!!! at this point I would say stay away from any Hyatt corporation hotels... there should be a location for a negative review because this service was terrible
Michael B
April 3, 2026
A Flawless First Stay at Hyatt Place
Hyatt Place Atlanta/Alpharetta/North Point MallI recently stayed at the Hyatt Place Atlanta/Alpharetta/North Point Mall from March 23–25 while in town for a concert, and I was beyond impressed. This was my first time ever staying at a Hyatt property, and they have certainly set a high bar for future travels.A few things that really stood out:Cleanliness: The hotel was absolutely immaculate. It’s clear that the housekeeping team takes great pride in the property, as every corner was spotless.Staff: The team was incredibly courteous and professional. Their hospitality made me feel welcome from the moment I checked in.Breakfast: The morning breakfast was fantastic! It was the perfect way to start the day and far exceeded the standard "hotel breakfast" expectations.I’m honestly amazed by the quality of this stay. If you’re looking for a clean, comfortable, and friendly place to stay in the Alpharetta area, I cannot recommend this location enough. I’ll definitely be looking for Hyatt properties for my future trips!
Nin Sidhu
March 29, 2026
Shocking Experience – What Is Going On at This Hotel?
I booked Hyatt Regency Birmingham for a birthday weekend in January 2026, expecting a high standard given the reputation and price. Unfortunately, this turned into one of the most disappointing hotel experiences I’ve ever had.From the start, things were not right. We experienced issues across two different rooms during a single weekend stay, which is already unacceptable. The condition and maintenance were poor, including mould around the bath drain, and problems were not dealt with promptly despite being raised with staff.We ordered room service on Friday night, and my daughter became unwell shortly afterwards, which raised serious concerns about the food and hygiene standards.One of the biggest issues was that we were unable to use the spa facilities, which was a key reason for choosing this hotel and was reflected in the price paid. No proper resolution was offered at the time.The final straw, and the reason we left early, was the food. We ordered fish and chips, and what we were served was completely unacceptable. The fish was undercooked/raw inside, the batter was virtually non-existent, and the mushy peas had a dried, hardened top. I had no choice but to order food via Deliveroo instead — at a 4-star hotel. This should never happen, especially at a hotel charging premium prices.What is particularly concerning is that while the hotel later agreed to refund the nights of our stay, the food-related illness was not properly acknowledged in their written response. This key issue has effectively been overlooked.Communication throughout was poor. There were long delays in addressing issues, and the overall attitude of some staff came across as dismissive and lacking professionalism. It felt like we had to keep chasing rather than being supported.It took nearly two months to receive our refund, and this was only resolved thanks to the booking handler at Vio. Their customer service was excellent, something that is hard to come across these days.For a hotel of this level, there are basic expectations around food safety, hygiene, and guest care. What we experienced fell well below what should reasonably be expected and raises serious concerns about standards.This was meant to be a special birthday weekend. Instead, it became stressful, disappointing, and cut short.Based on this experience, I would not return.
Adam Phillips
March 26, 2026
Serious Health Issue & Poor Resolution
My wife and I stayed at Dreams Cap Cana from 02/12/26–02/19/26 for what was supposed to be our honeymoon. Unfortunately, this turned into one of the most disappointing and stressful experiences we’ve ever had.For the first two days, everything seemed fine. We ate at the buffet, Barefoot Grill, and one of the restaurants, and spent time at both pools. However, on the afternoon of 02/14, I suddenly became extremely ill with severe nausea, vomiting, fever, and body aches. What followed was nonstop vomiting and diarrhea every 15–20 minutes throughout the night.The next day, my condition worsened to the point where I could not leave the room. I couldn’t eat, couldn’t sleep, and could barely stay hydrated. Despite bringing over-the-counter medication, nothing helped.On 02/16, my wife began experiencing the same symptoms—nausea, chills, and diarrhea. At that point, our honeymoon was effectively over. We spent the remainder of our trip confined to our room, unable to enjoy the resort, the beach, or any of the amenities we paid for.For several days, the only thing we could tolerate eating were bananas. Even the smell of food or the ocean made us nauseous. We were physically unable to leave the room for most of the stay.Out of concern, my wife contacted our healthcare provider back home and was advised to start antibiotics. She had to walk to the resort store to purchase medication and Gatorade while also feeling extremely ill.The resort did eventually provide a form for us to document what we ate and where we had been, and they brought a hydration drink, but that was the extent of the support.Traveling home was extremely difficult. I was running a high fever at the airport and could not stay out of the bathroom. Once we returned home, we immediately sought medical care. Lab results confirmed that we both had salmonella, and this was also reported to our local health department.We were placed on antibiotics for 10 days and dealt with lingering symptoms well after returning home.What is equally disappointing is the lack of accountability and customer service following this experience. Despite providing a detailed timeline and medical documentation confirming salmonella, the hotel has refused to provide any meaningful compensation. The only offer extended was 5,000 Hyatt points (which is negligible in value) and a small future travel credit that requires signing a waiver.For a situation where guests experienced a confirmed foodborne illness and lost the majority of their stay, this response is unacceptable.I understand that issues can happen anywhere, but how a company responds is what truly matters. In this case, there has been a clear lack of ownership and concern for what was a very serious situation.This was supposed to be a once-in-a-lifetime honeymoon, and instead it turned into a week of being severely ill and confined to a hotel room.I would strongly caution others when considering this property.
Cris
March 11, 2026
Dreams La Romana Bayahibe NOT with kids
We went recently to Dreams la Romana Bayahibe with our 1 year old, as it had overall very good reviews.Long story short, the onsite doctor referred us to Hospiten Bavaro, an emergency clinic 1 hour away from Dreams. Once there they didn't attend a 1 year old with fever for 3 hours, presented an extortionate bill of +$1000 that didn't represent the service offered AND FALSIFIED DOCUMENTS TO HIDE THEIR NEGLIGENCE.When we informed Dreams La Romana about our experience, they ignored us and said it wasn't their problem because the onsite doctor is not directly managed by them...Shocking behaviour for a FAMILY resort.
Tommy S OUTL
February 26, 2026
THIS IS DISGUSTING Hyatt Ziva Cancun…
THIS IS DISGUSTING Hyatt Ziva Cancun has dolphins in small tanksTHIS IS DISGUSTING behaviour from a world leading premium brandDolphins swim many many miles in the ocean & away from loud music & flashing lights. They SHould be in the ocean, not in a tiny pool for tourists. Get them out
A W
February 23, 2026
Hyatt's Best Rate Guarantee is a SCAM
Hyatt runs a Best Rate Guarantee program where they guarantee under a published online policy to offer better, cheaper rates by 20% if you can prove a cheaper rate exists within 24 hours.THIS IS A SCAM. Do not buy directly from the Hyatt website, assuming any level of price protection. Quite disappointing given the strength of their brand.I received two responses from the 'Best Rate Guarantee Specialists' stating that the price was not lower, even though I had proven it was. By the second review, the prices had increased.If only I had checked reviews before I made the purchase....First response: 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is lower than what is being offered on the website you have indicated. As a result, your claim cannot be validated.'TO WHICH I PROVIDE BOTH BEFORE AND AFTER PRICING.Second response 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is the same as what is being offered on the website you have indicated. Screenshots of our findings are attached. As a result, your claim cannot be validated.' A DAY AFTER THE FIRST BY WHICH TIME THE COMPETITIVE PRICE HAD INCREASED
Anna Marie
February 19, 2026
Wonderful experience at their property…
Wonderful experience at their property in Kathmandu. It was Hyatt Centric in which the services were really Great.
Bill Kane
February 17, 2026
Great Hotel and Location
We have just stayed at the Hyatt Place at Heathrow airport, the rooms were excellent, clean and tidy. We had dinner on site only a bar meal in the bar area, although a little expensive was good quality. The staff from the desk to the bar staff were superb, would definitely stay again
Consumer
February 17, 2026
They don't hold their hotel managers…
They don't hold their hotel managers responsible, they can basically say and do what they want with no consequences.
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