hunterboots.com Reviews
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Join 13,173+ users reviewing Hunter Boots. Read verified ratings and real customer experiences on hunterboots.com before you order.
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2.4 / 5
Average user rating
13173
Total reviews
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hunterboots.com Reviews
Read real experiences from customers of hunterboots.com.
Brands may not incentivize or pay to hide reviews.
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Robert Green
March 30, 2026
Don’t ever buy from this company
Despite having emailed Hunter twice and posted once here, apart from two automated replies I have had no feed back from the company.My boots split within a couple of months of part time wearing them, so I am well within the warranty period. This company has no decency to its clients, and has no intention of honouring the guarantee.Hunter are using their past reputation to sell low quality goods at top prices. It is no surprise the company went into liquidation some years back. I hope it goes bust again so that other people aren’t conned out of their hard earned cash.AVOID LIKE THE PLAGUE
A G
March 23, 2026
Do not bother ordering
Do not bother ordering, you have to pay for your own returns which is absurd and then they take ages to refund - AVOID
NotAfan
March 18, 2026
I got my boots 2 days ago and…
I got my boots 2 days ago and immediately returned it on the same day. I was not happy for the fit. At first I want to exchange with another style of boots but I just can’t find any so I opted for full refund. Now here’s my problem, they charged handling fee. YOU CANNOT PENALISE YOUR CUSTOMERS JUS BECAUSE THEY ARE DISSATISFIED WITH YOUR PRODUCTS. You are the only company I dealt with charging me handling fee for return.
Sarah Hornsby
March 17, 2026
Appalling expensive boots
Never ever going to buy this expensive brand again. The boots split and the soles have no grip and are lethal.
T Williams
March 16, 2026
Avoid if you’re on a deadline
I ordered umbrellas on a Tuesday with next-day delivery, specifically for a trip later that week. By Thursday, I still hadn't received shipping info. While they refunded my shipping cost immediately upon emailing (a sign they knew there was an issue), the promised "same-day shipping" didn't happen. The items arrived the following Monday—six days late. My subsequent attempts to reach customer service for updates went ignored. I'm hoping the quality is better than the service, though recent reviews have me concerned.
Heexagone
March 14, 2026
Boots are absolute rubbish
Original chelsea boots have split in several places after just two years - out of warranty, of course! Wish I’d read these reviews instead of assuming they’d be the same quality as my 30 year old wellies!
Diane Harris
March 12, 2026
Extremely Disappointed -Won't buy anything again from Hunters
I have a pair of the Hunters wellingtons, on the inside facing of both feet on the crease line where you bend your foot when walking both boots have cracked on the crease, the LHS worse than the RHS.I keep my wellingtons indoors and always clean after walking, so that cannot be a cause.I did have a previous pair which did the same, but as I had had for a number of years I put it down to wear and tear as I had used a great deal.However, this is not the case with this pair, I contacted Hunters direct informing that I was extremely disappointed that this has happened, considering the cost ( £125.00) as you don't expect this to happen at all, but it is now on 2 pairs I have owned.THE RESPONSE BACK BEING AS FOLLOWS: We are sorry to hear that you have experienced a fault with your Hunter product. The hunterboots.co.uk customer services can only help you with queries related to purchases made from our website. For support on products which are not purchased directly from our website, you’ll need to contact the retailer where you have made your purchase. The retailer should be able to advise you further once they have inspected the problem for you.***********************************************I didn't purchase directly from Hunters. However I did think that they would have appreciated feedback, it could be a fault etc.OR may have offered a token of something as a gesture of goodwill, but NO, NOTHING.I will never purchase anything again from Hunters for myself or any other family member. There are plenty more providers out there providing excellent quality products for a fraction of the cost.
Rob hitchcock
March 8, 2026
Terrible customer service
All my family have hunters wellington boots and all are the neoprene ones costing quite a lot of money for wellies but we thought we went for one of the best we only wear them very seldom I have had mine for just over a year and it is now leaking so as a wellington boots totally useless I took them back to the shop and they said out of guarantee get in touch with hunters I did that and their customer services were awful not helpful one bit I will never buy hunters again simply for the fact they don’t care my advice either buy cheap ones that do the job or buy le chameau
Sally Victoria
March 1, 2026
What a shame that this company doesn’t…
What a shame that this company doesn’t support with returns. The boots did not look like the colour on the website and the coat’s fit was not clear from the images, so sadly I wanted to return the items. I have been told to organise my own shipping and ensure that I pay for insurance. Sadly, I will not be buying Hunter via mail order again.
M Ali Sagiroglu
February 23, 2026
Disappointing Customer Support & No Flexibility
I purchased a pair of boots from Hunter on 9 January. Unfortunately, the boots were too small and I was unable to wear them.I travelled abroad shortly before the return window closed and, by the time I returned to the UK, I had missed the return deadline by just 2 days. I contacted Hunter immediately, politely explained the situation, and even offered to provide my flight tickets as proof that I was out of the country.Despite this, they refused to make any exception.I fully understand that companies have policies. However, customer service is also about discretion and reasonable flexibility — especially when:The boots were unwornThe delay was only 2 daysEvidence could be providedThe request was made in good faithThis experience has left me with a brand-new pair of boots I cannot use and no support from the brand.For a premium brand that promotes quality and heritage, I expected a higher level of customer care and understanding.Very disappointing.
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