hrblock.com Reviews
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1.3 / 5
Average user rating
1398
Total reviews
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hrblock.com Reviews
Read real experiences from customers of hrblock.com.
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Tj Young
April 1, 2026
I have never used any Tax service but…
I have never used any Tax service but my father's buisness Tax guy. This year I as on the road so ok. Stopped in says $149 or LESS. LIES LIES LIES LIES. I ASKED THE GUY SO NO MORE YAYA. OK SO WE GET DO E WELL ITS $149 FOR FEDERAL THEM $130 FOR STATE $62 PROCESSING. THEY TOOK $526. SCAM SCAM SCAM AND THEIR LIARS. ASK THEM $149 MAX. THE BEST IS I VIDEOED THE GUY SO I HAVE SENT OT TO MY FATHERS BUISNESS LAWYERS THEY MAY BE GETTING A LAWSUIT. YOU LIED THEN WHEN DONE AND I CNT WALK AWAY YOU OVERCHRGE. COOL WHEN YALL GET A CLASS ACTION LAWSUIT I HOPE H&R BLOCK BECOMES AN UNLNOWN ENTITY. SOON SOON. YOU CANT LIE AND TELL SO.EONE THIS IS THE PRICE AND STAND THEIR AND SWEAR BUY IT TO RUN THROUGH EVERYTHING AN CHARGE $526. SEE YOU IN COURT IF I CAN GET 50P OTHERS TO SAY THE SAME W PROOF YOUR COMPANY IS SCREWED IT WILL B A CLASS ACTION. GOOD LUCK GOT AWAY TOO LONG BEING CROOKED. YOU CAN SAY I SIGNED YES BUT NOWHERE DID IT SAY YOU LIE TO GET YOU THEM ADD ADD ADD. YOUR OWN SALESMAN ON CAMERA SAID NOPE WILL. """ NOT """ BE ANY.ORE. THATS ILLEGAL PRACTICE. GOO LUCK.
customer
April 1, 2026
been stealing money from so many people…
been stealing money from so many people for so long, and actively fighting the government's attempts to establish a free tax filing service. Absolute corruption through and through
Yesenia Ruiz
March 31, 2026
Great experience and excellent service
I had the best experience with H&R Block. Everything was smooth right from the start. The whole process was easier that I expected. This year was my first time doing my taxes here. Susan was absolutely amazing. She was so helpful and made me feel at ease. I’d highly recommend H&R Block and will be back!!
Shandra Smith
March 31, 2026
The Smiths
They have been doing taxes for my family for years. Like always, FANTASTIC!!!!
Ling Lo
March 30, 2026
Horrible Technical Issue But No Live Support to Fix It
I have been using the software for years, but this year has been unbelievably BAD. We can't even find live support, while the AI support is totally useless. When I was finally able to find a 1 800 number, it got me to Tax Pro which requires additional payment. You put all of my husband's 1099s in my name, and want me to pay extra to fix YOUR problem? At least make live support available, so you can fix the problem your software creates! I am switching to a different software. I am done with you.
Bernard Johnson
March 29, 2026
CHANCE OF AN AUDIT GREATLY INCREASES
On the 1040, having no income or 1099, just personal info entered the tax summary shows "tax withheld or paid already" of a huge dollar amt - I can't find this info anywhere in the H&R Block Software. There is a huge refund based on the 1040's box 25d. There is no way to delete it. Software is useless, I am demanding a refund
FAY
March 28, 2026
Negative Impact of Customer Service
I am a senior and the spouse of a retired USAF retired Vietnam Veteran. I went to the H&R Block in Burlington, NJ to get help with a prior year tax issue. The agent who I had the appointment with was so very rude and unprofessional. I honestly feel she was a racist and a bigot because of the way she spoke to me, very degrading. I tried to explain what I needed, a 1040-X to correct a prior year estimated gross income which included gambling winnings, but no gambling losses. I had a Win/Loss Statement from the casino, but she said I had to have an itemized statement which listed all the winnings and all the losses in order for her to prepare the 1040-X. I was to go back to the casino and ask them to give me that statement, otherwise she couldn't help. The request was not the issue, it was the way she spoke to me during the entire 45 minute appointment. Absolutely NO customer sensativity. I had just come from the bank trying to close out my son's account, who had passed away on February 1, 2026. I left there in tears. I was emotional anyway and she just sent me over the edge into tears.She definitely needs some customer service training, terrible person.
Ray
March 25, 2026
We didn't get the full property tax deduction
For some reason H&R Block Premium did not give us the full property tax deduction for which we are entitled. I tried hard to find a way to correct that and there is none. I tried to get help and H&R Block has no human or even robot customer service. Asking for support only gets you a list of stupid questions with simplistic answers.
So
March 25, 2026
Random SSN, Failed ITIN and denied my Treatry
By all means pls avoid this company especially if you are non-resident like myself. Their accountant wrote in a random SSN in my TAX return, failed to apply for an ITIN number that was rejected and refused- because he didn't understand- to mark the treaty my country has with the US that exempt me from paying federal taxes - so the net result was an issue with the IRIS over the random SSN that he just put in my TAX return and paying over 2000$ . I amended my own Taxes my self and got a full refund from the IRIS , applied myself for the ITIN and communicated with them regarding the random number he put. He was paid 300$ and the company refused to give a full refund for this ordeal. It took two years of back and fourth
Amritpal Kaur
March 25, 2026
request for call back 3 times
request for call back 3 times, still no call from them.
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