hoverair.com Reviews
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Join 96+ users reviewing HOVERAir. Read verified ratings and real customer experiences on hoverair.com before you order.
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4.0 / 5
Average user rating
96
Total reviews
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hoverair.com Reviews
Read real experiences from customers of hoverair.com.
Brands may not incentivize or pay to hide reviews.
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Michelle King
April 6, 2026
I lost my drone
I lost my drone, I had a very hard time getting a replacement after numerous emails. I finally got it. It's incomplete. Missing a charger and an extra batteryTo customer service chat or phone support available anywhere!!!
Martin Klemmer
March 28, 2026
Battery swelling issue – disappointing handling of a safety-related defect
I purchased the HoverAir X1 as an early customer and have only used it occasionally (approximately 10 hours per battery).Despite this very limited usage, two out of three batteries have developed noticeable swelling, which represents a serious safety concern rather than normal wear.Customer support initially responded quickly and professionally. However, a replacement was ultimately declined, citing warranty limitations and the fact that the product was purchased through a non-authorized sales channel. Instead, I was offered only a 15% discount on a new battery.In my view, this is not an adequate solution given that: • usage was minimal • multiple batteries are affected • and the issue involves a potential safety riskThe explanation provided (storage conditions and battery aging) does not seem convincing in this context.I would have expected a more customer-oriented approach, especially as an early customer who trusted the product.I would still be open to a fair and reasonable solution.
Nick Wisda
March 23, 2026
Above and beyond service
Had an issue with my drone and they took great care of me and went above and beyond to resolve the issue and I’m very happy!
Gregory Amsis
March 18, 2026
What a shame
What a shame, @HOVERAir.@HoverAir_Global @HoverAir_JP @HiverAirYou refuse to cover my drone under warranty after a crash, claiming “environmental conditions” — yet you base this on assumptions, refuse to provide the actual flight logs, and ask me to prove the flight conditions myself.Reminder: under EU law, the burden of proof is on the manufacturer, not the customer.You are denying a warranty claim without evidence, while shifting responsibility onto the user.How many more exchanges will it take before you simply apply the law?
Jon Pineda Galvez
March 17, 2026
Great Experience from Start to Finish
I’m बेहद happy with both the product and the after-sales service. The quality exceeded my expectations, and the overall experience has been excellent from the very beginning. On top of that, the support team has been attentive, efficient, and quick to respond at all times, which truly makes a difference.Overall, a very positive experience that I would highly recommend.
Connor
March 14, 2026
Extremely disappointing experience
Extremely disappointing experience. I received two separate drones that would not turn on. The first was an X1 Pro from Amazon and the second was an X1 Pro Max purchased directly from HoverAir UK.The return process was just as frustrating. After submitting a return request, I received no communication and had to chase the company for updates. It took over a week of repeated follow-ups before they finally provided a return label.One defective product might be understandable, but two in a row suggests serious quality control issues. Combined with the slow and unprofessional handling of the return, this experience has completely put me off buying from HoverAir again.
Keith Amos
March 11, 2026
Great customer service
Great customer service. One battery was bad right out of the box and the immediately sent out a new one.
Noemí
March 9, 2026
Exceptional resolution & a must-have setup for creators
As someone who is constantly upgrading my gear and looking for the best tools for travel video content, I was really excited to add the HoverAir X1 PRO along with the Beacon and Joysticks to my kit.I did run into a minor hiccup regarding the joystick delivery initially, but I have to say the support team really stepped up. They handled the situation with total professionalism, staying in constant communication until the issue was fully resolved.Now that I have the full setup, the manual control with the joysticks feels incredibly precise, it's a game-changer for getting those specific cinematic shots. I'm already planning my next getaways and can’t wait to push this gear to its limits and capture some high-quality footage.Highly recommended for the tech-savvy creator who values both innovative hardware and a support team that actually listens to their customers.
Mitsuhiro Yamawaki
March 5, 2026
their support attitude was changed completly .
until Just 2days ago, I was so bad feeling sake of their attitude about recall-parts of X1 smart products . first of all , they refused change it into new one ,but after few days they sent me message as acceptions on recall-parts , I did not know reason why they change mind . finally they did so qickly moving of support ,it has done of solution all anyway thanks for good support .
Faith Jones
March 4, 2026
Support team is very responsive and…
Support team is very responsive and seems to care about customer satisfaction.
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