houzz.com Reviews
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4.2 / 5
Average user rating
17711
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for houzz.com.
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houzz.com Reviews
Read real experiences from customers of houzz.com.
Brands may not incentivize or pay to hide reviews.
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Anne Moss
March 24, 2026
Don’t waste your time with this company
I ordered plumbing fixtures. There was no paperwork, no specs, no instructions. I should have known better, because they couldn’t answer a simple question when I ordered it. Their website is almost impossible to navigate. It’s just a waste of time.
Diane Behymer
March 21, 2026
Very poor communication
I purchased a Quoizel light fixture and was given a ship date. A week after the promised ship date, I tried contacting Houzz and received no reply. Waited 2 more days and tried again, no reply. I filed a dispute with my credit card company, after which Houzz emailed me to say they would contact the merchant and check on the order. Other than the original order confirmation, I did not receive a single update of any kind regarding my order
Stefanie Bienert
March 8, 2026
Scam functionality not for the lay…
Scam functionality not for the lay user, after trial period you are stuck for 12 month with a 89 euro monthly cost. Never again!!
Vancouver Island Fence Co
March 4, 2026
Signed up and they gave my phone number…
Signed up and they gave my phone number to hundreds of robocallers.20 calls a day.Horrible experience.Do not give this business your information
John Ljubic
February 28, 2026
Signing up for the Houzz pro? Stay away, you will thank me later…
Signed up for the Houzz pro as a contractor looking for good leads etc... after the year the overall performance was nothing great so cancelled Houzz pro then a month later they billed me anyway for the annual renewal and trying to get someone the correct their mistake is a nightmare. Just best to stay away from Houzz
Gabriel Foster
February 27, 2026
it was an okay experience
it was an okay experience
mark
February 24, 2026
Houzz isn't the place to find honest reviews for contractors
I reviewed a general contractor on Houzz that did a major renovation on your home (over $750K). Our GC refused to honor the required 12 month builder's warranty. He was found guilty by the NC Licensing Board of General Contractors for not building our home to code (plumbing, electrical, flooring and HVAC problems). He conspired with sub contractors to inflate their invoices so he could make more money on our cost + 20% contract.I submitted a review to Houzz, and they even contacted me to tell me they helped one of their users to decide not to use our GC. They went on to ask for any recommendations for other contractors in the area who did good work.Strangely, they removed my review about a week later. It was the only one on their website for this builder. I contacted the person who emailed me and asked why my review was taken down. For clarification, my review was 100% factual and was written professionally. I never got a reply. I tried again to submit a review about our experience with this GC and they never published it.Why?
Megan
February 23, 2026
Better tools out there and they double charged us and refused to refund
I signed up for Houzz using my personal account to test it out for a friend who’s a designer. I’m not in the industry. I build software and was helping her evaluate tools for her business.After trying it, I recommended Houzz to her. She signed up and paid for a full year.Later, I realized Houzz had also been charging my personal account even though I wasn’t using it. So we ended up with two accounts being billed at the same time.I contacted Houzz to explain the situation. I had only used my account briefly for evaluation, and now they were double charging us. They refused to refund the unused account.So I ended up paying $1,000 out of pocket for simply testing and recommending their product.In the end, she left Houzz anyway. There are newer, more modern tools with much better UX.
Alexander Stepanov
February 21, 2026
Terrible experience
Terrible experience. The membership terms were not clearly explained, and I was charged without fully understanding what I was agreeing to. When I contacted customer service about a refund, they were unhelpful and dismissive. No accountability, no resolution. Stay away.
Carol
February 19, 2026
Terrible customer service
I ordered a side table and within a half hour I sent a cancelation request. No response. I sent another email the next morning, again no response. Impossible to find a phone number for shophouzz. 2 days later they shipped the item. First was told I canceled within the timeframe and now am told I have to pay to return shiping. Very dishonest and poor business practices.
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