hottopic.com Reviews
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Join 437+ users reviewing Hot Topic. Read verified ratings and real customer experiences on hottopic.com before you order.
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2.1 / 5
Average user rating
437
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hottopic.com.
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hottopic.com Reviews
Read real experiences from customers of hottopic.com.
Brands may not incentivize or pay to hide reviews.
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TJ
March 20, 2026
If I could give less stars I would
If I could give less stars I would. My daughter attempted to order clothing from Hot Topic in which they took her money twice for one transaction and then canceled her order. When she called them about it, she was informed that her order was canceled because her bank account address did not match the shipping address. It took 7 days for her to receive her money back. She tried again to order the item using a Visa gift card and they did and said the same thing. Do not shop Hot Topic because they are thievesand scammers.
Cristalyn Vazquez
March 8, 2026
Friendly customer service
Friendly customer service, cute outfits of sonic the hedgehog and Bob's burger, the store gets me, great friendly cashier named Max at Willowbrook mall.
Asher Podufalski
March 1, 2026
Great customer service from Anouk from…
Great customer service from Anouk from the Destiny USA mall in Syracuse they were very nice and welcoming.
Nina Deych
February 16, 2026
Very bad customer service
Very bad customer service. placed an order. tried to cancel it within 3 min. The rep. basically told me to pound the sand.Never had such a bad customer service. Would never ordered from this site.
Ashley Gardner
January 30, 2026
SCAM
They put this hot cash on there and then you go to check out and it won't let you use it and declines your card and then they take it away when you try again saying you already used it
Gabrielle Tollerson
January 29, 2026
went from amazing alternative shop to…
went from amazing alternative shop to sh**ty pop culture gen z brain rot, depressing
Becky D
January 22, 2026
Marie at North Riverside
We had a great experience. A hoodie that was out of stock at Christmas was available, we used our Hot topic cash and Marie was super helpful.
customer AB
January 20, 2026
Jenks HT and Asher are the best
Jenks HT and Asher are the best. Lots of merch, trendy and super clean store!
Yuki Hill
January 17, 2026
Should have left a 1 star
Would have left a 1 star, but 2 months later I got my purchase refunded. I REALLY wanted my order. It was pre-ordered and they never notified me that they hadn't delivered. Tracking said UPS awaiting from carrier (not picked up from supplier). I got a full refund, but they didn't even have the courtesy to reach out to me once. I reached out to them on 3 separate occasions. One to ask if my pre-order had shipped yet, 5 days later to get my first reply, and then on the 6th day to LET THEM KNOW that I had been refunded by paypal. That's when they said it was lost in transit when in reality it never left their facility. They had in actuality lost my order within their own facility. Now those very same items are sold out, and non-purchasable. I bought them in advance because some Sanrio items are hard to come by. Words cannot describe how upset I am with Hot Topic right now. I didn't even get an apology. Full credit is not equal to the credit card interest I lost while they held my money.
Donald
January 6, 2026
Sold Out pre order
I am so tired of HT and I will never do business with them again and it is too bad seeing I've shopping with them for as long as they have been around. HT has this problem and I am over it. The problem is they put up pre orders and I buy on the first day. Then conveniently when the items are release I am being told they are sold out. How,? I preordered on day one how did I end up losing out? I make many preorders over the months and HT is the only company that fails when it comes to fulfilment. I do not think HT has any idea what preorder means and or cares. So If you are reading this HT cooperate people maybe have a round table and fix this ever annoying and should not be happening to your customers problem. As for me I am done. Between this and the fact they do not ship to store what I usually buy makes it so easy to do. Nevermind the ridiculous reason for not shipping these items to the store. It makes no sense and I can not in my right mind continue buying from this out of date company with horrible preorder practices. They lost a lot of money from me last year and will get none this year. And when I get my preorder that is going to be missing two of the most important items, I will be returning it to the store ASAP so I get my money back. Bye Bye HT, good luck and good riddance.
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