hotter.com Reviews
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2.8 / 5
Average user rating
5862
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hotter.com.
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hotter.com Reviews
Read real experiences from customers of hotter.com.
Brands may not incentivize or pay to hide reviews.
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Sarah Taylor
April 11, 2026
Returns rip off
I ordered some Sandals using a first order discount code. Sadly they did not fit so I returned them fully aware that a fee of £2.95 would be applied for the return postage.However they have taken the discount that was applied to my order off my refund so I will be £7.70 out of pocket for ordering the shoes. I have not benefitted from the discount as I am not keeping the shoes so shouldn't have to pay it. According to the government website, as i returned my order in full no minimum spend is applicable and they cannot legally deduct this amount from my refund. They cannot just deduct the full price cost of the shoes from my refund, only what i paid.This is very underhand and not legal. This is nowhere in their terms and conditions in the returns section. I wont buy from this company now out of principle and would urge others not to.
Sarah
April 10, 2026
Next Day Delivery!!
Placed an order and paid for next day delivery. Was informed after waiting in all day that they would not be arriving and couldn't promise the next day either. Called Customer services who clearly didn't care and had a perfunctory apology. Asked a for a delivery charge refund, upon doing so I then got told it would now be 3 to 5 working days for delivery!!!! I cancelled my order and now find out its going to take 14 working days to get a refund!! Dreadful company!
Jane
April 10, 2026
I bought hotter stability Haze gtx…
I bought hotter stability Haze gtx shoes , recommended by my podiatrist. The workmanship was very bad . The left heel had a nick in it and the stitching on all four sides ( each shoes) was not overseen . I sent them back got a refund . Because they were comfortable and just what I wanted I ordered the same again and asked for them not to be faulty . New ones arrived and were even worse , in all the same areas . The nick in the left heel even had a stitch in it . If I can manage it I’ll include photos . Very disappointed for a brand that is usually good . Stop sending out substandard goods .
Rebecca Russell
April 9, 2026
Relentless Unwanted Junk Mail Keeps Coming Through My Door
I never opted into advertising comms. Emails are bad enough but they keep sending me junk by post. I've asked them twice to stop and still the junk mail arrives. I'm now on a mission to waste as much of their time and resources as possible. I'll look forward to my next long, useless conversation with your customer service team next time I'm doing something where I can make the call on the side..
Naomi Evans
April 2, 2026
Have about 30 pairs of Hotter and was…
Have about 30 pairs of Hotter and was very shocked to find the foam rubber soles on one pair has disintegrated. Apparently it's called hydrolysis. I just hope it doesn't happen to all the others.
Sarah Witham
March 31, 2026
Above and beyond
Lyn, the assistant at the Witney store, went above and beyond.She spent over an hour helping my elderly mother, who has been unable to find decent shoes for years due to a foot deformity and arthritis. Lyn was caring and compassionate, carefully checking the fit of every shoe. She was so lovely and patient with my mum, speaking calmly and appropriately as mum is disabled.Just superb! Thank you, Lyn — you made such a difference.
Unhappy valued customer
March 31, 2026
Experience of purchase was excellent. But on product not so.
Experience of purchase was excellent.However my experience if the trainers I purchased not so. I purchased product Code 045 Cosmos French Navy trainers on 20th March have worn twice and have blistered bleeding heels on both occasions. Hoping they will soften but am doubtful.Also I have a high instep and find the laces too short.
John Sharp
March 26, 2026
The shop was good but I brought a pair…
The shop was good but I brought a pair of shoes while I was away for a few days. When I got home I realised I have the same pair.I rang Hotter to see if I could return by post and was told No I have to take them back to the shop. My nearest shop is over 40 miles away. This is a ridiculous returns policy.
netballer
March 24, 2026
Highly frustrating customer services
Nice looking shoes but arrived damaged (they were in the sale but there was no mention that there would be damage).The next pair also arrived damaged.I sent photos and called customer services to try to resolve. Not impressed with me being expected to find and go to a post office during work hours (putting me in a really difficult position with work) to send the items back when none of it was my fault yet I'm being put out. I ordered online for ease, now I've had to use emails, phone calls and travel to the post office, purchase parcel tape, queue, and return the shoes. Would have been happy to have had a partial refund and kept the boots as I could deal with the damage, but was told this wasn't an option. Reluctant to get another exchange in case of a third pair arriving damaged, or the sale style being out of stock for my size. Highly frustrates
J D
March 24, 2026
All good with Hotter
I have always had a pleasant shopping experience with Hotter. I recently bought two pairs of shoes off a sale. Delivery was prompt and everything arrived in good order. The quality of Hotter shoes is excellent, they are very comfortable and last very long. I would definitely recommend this brand and buy again.
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