hoteltonight.com Reviews
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1.3 / 5
Average user rating
434
Total reviews
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hoteltonight.com Reviews
Read real experiences from customers of hoteltonight.com.
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Chris Trogan
April 4, 2026
Loyal Customer, Erroneous Charge, Weeks of Runaround
In January 2026, Hyatt Union Square charged my Amex $143.09 after a stay I had fully prepaid through HotelTonight. On March 7, a HotelTonight rep acknowledged the error in writing and promised a refund in 5-7 business days. Three weeks later, nothing posted. I had to file a formal Amex dispute and gather documentation myself.When I tried to escalate, I was turned away three times over two days because I wrote from my work email instead of Gmail, despite being identifiable by name, case number, and transaction record.A supervisor named Ashley finally intervened and got Hyatt to correct their own billing error. She was professional and I’m grateful. HotelTonight offered a $30 coupon expiring in 90 days as their goodwill gesture.To be clear: HotelTonight refunded me nothing. They facilitated the hotel fixing its own mistake. The $30 coupon is the entirety of what a loyal, multi-year customer received after weeks of pursuit, a forced credit card dispute, and hours of lost time. That’s not enough.
Hoteltonightisevil
March 18, 2026
Blocked from setting foot on the property even with a paid Confirmation number
Booked a room paid showed up at the hotel with a confirmation number and they wouldn't even allow me on the property
Rashad Leaks
March 17, 2026
8 year customer (no cancellations) 1 cancel = no refund
Due to Airlines cancellation of flight due to hazardous weather from TPA to ACT (Tampa to Waco) I was unable to make the reservation I had prepaid $640 for. I've been a loyal paying customer for 8 years, and of those 8 years this is the first time I've cancelled a reservation with hoteltonight which is verifiable in my transaction history. Although I am fully aware of the non-refundable standard operating procedure, this is an extenuating circumstance that they showed zero empathy toward. In a shifting economic climate where large scale corporations are being abandoned for these types of hyper-capitalistic practices , consumers need to be protected from potential losses in doing business with companies like this.
Jessica Burton
March 11, 2026
Horrible company
Horrible company! save your time and use Priceline! A bunch of incompetent people who are scamming ! I wish I could leave negative stars!
Steven Benjamin
March 5, 2026
HORRIBLE!!
HORRIBLE!!! DO NOT USE. TOTAL SCAM ROOMS GET CANCELLED WITHOUT NOTICE. VERY SLOW TO REFUND
L Levine
February 17, 2026
My family a reservation through Air b&b…
My family a reservation through Air b&b ( which may own hotels to tonight?) we had a nice place Acacia hotel in PR and were told we were booked into a different place because they had no rooms. We are not happy with the place they sent us to. Never again. Perhaps less fancy commercials about how great Air B&B is and making sure a booking is solid and you are upgraded NOT down graded.
Nicole Sassorossi
December 15, 2025
SCAM ALERT
SCAM ALERT: HotelTonight — A Nightmare of Incompetence.DO NOT USE HotelTonight. This app is an absolute, complete, and utter SCAM. My experience booking a room for my elderly parents for my father's birthday was an unacceptable disaster and a total waste of money. I urge every user to watch out for this fraudulent service.Zero-Option Customer ServiceThe critical failure began with the app's archaic booking process. There was no ability to add a guest's name to the reservation. This is a fundamental feature for third-party bookings, especially when arranging travel for others. I purchased the room, but my elderly father, the intended guest and birthday celebrant, was denied check-in because his name was not on the reservation.This situation became a frantic nightmare when HotelTonight's customer service was contacted: * Denied Check-In: The hotel could not accommodate my father checking in due to their strict policy, which HotelTonight failed to manage or communicate. * Zero Accommodation: HotelTonight provided ZERO options for resolution. They could not call the hotel to verify my identity, add my father's name, or make any simple arrangement to honor the booking. * Refusal to Refund: Despite their complete failure to deliver the service I paid for, they refused to refund the room. They effectively stole my money, providing nothing in return.A Deplorable, Scam-Level OperationThis is not merely poor customer service; it is a predatory business practice. To book a room for a family member, have the check-in fail due to the app's own inadequate functionality, and then refuse a refund is absolutely unacceptable.HotelTonight is a complete racket. They take your money with a non-refundable policy and then create barriers that prevent the service from being used, leaving you stranded and out of pocket.Horrible service. Complete and utter waste of money. I will definitely NEVER use this app again. Do yourself a favor and book directly with a reputable hotel or use a platform that actually allows you to confirm your guests' names.This special occasion was ruined and was incredibly frustrating, especially when trying to do something nice for my parents.
Bill Driscoll
December 11, 2025
Stay away from this sleazy company
Stay away from this sleazy company! I booked a trip and when i checked in on a wednesday night i noticed that they had me checking out on Sunday instead of Saturday as I planned. I asked them to change the booking and they refused to do so. I will now dispute the charge with AMEX
K Way
December 3, 2025
Easy of use A+ / Fees levied 0 -
Easy of use A+. Fees levied 0 -. I booked a $200 room and paid $100 in fees. That feels excessive.
JILL DAILEY
November 5, 2025
Completely unreliable!
Hotel tonight confirmed my reservation and cancelled it moments before I arrived at the hotel leaving me stranded. Their customer service is difficult to contact, had no viable alternatives and wanted to give me a credit instead of refunding my card. I was left finding a new hotel on my own. I spent $60 on Ubers going to the scheduled hotel and the new one which was not reimbursed. DO NOT USE! It is worth the peace of mind to pay a bit more
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