hotels.com Reviews
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Join 11,483+ users reviewing Hotels.com. Read verified ratings and real customer experiences on hotels.com before you order.
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1.2 / 5
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11483
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hotels.com Reviews
Read real experiences from customers of hotels.com.
Brands may not incentivize or pay to hide reviews.
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Dan Rodgers
April 1, 2026
Hotels.com is trash
Hotels are fine. Customer service at hotels.com is absolutely trash. All overseas, terrible English, Rude, garbage humans.
Mauricio Muñoz
March 31, 2026
I've had a good experience with their…
I've had a good experience with their loyalty program of getting 1 night free for every 10 nights booked.
Lisa
March 31, 2026
The customer service is deplorable!!
The customer service is deplorable!!! My husband has cancer and he woke up ill the day we were suppose to check in. We tried to call hotels.com and was unable to speak to someone to make this cancelation happen. I called the hotel microtel by wydham and they said they could not cancel it and hung up on me. I have been trying to get my refund for over 30 days!!!!!!
Phil
March 31, 2026
Camcellation policy
I used to use Hotels.com for my business trips, mainly around the UK and Europe, and I am a platinum member. But no more, their new cancellation policy has put an end to it. I will now find an alternative site to book my travel arrangements.
Tony Bunce
March 31, 2026
Hotels dot com has become useless.
The more I try to use it. The worse it gets. It’s 26 miles from the U.K. to France. When I search for a hotel in a city giving me an option that is 35 miles away from my chosen destination is one thing. That’s ridiculous. Totally and utterly ridiculous. Let’s try AI. Same thing. You seem to get it in Korea. You don’t come back with options in North Korea. Why dont you do the same in Europe.
ahmad toufic
March 31, 2026
DON’T USE IT
DON’T USE IT THEY SCAM U IN EVERY WAY THE TOTAL PRICE IS WAY MORE THAN THE ORIGINAL WHERE IT SAYS TAX AND FEE INCLUDED.I RESERVED A HOTEL AND PAID FOR IT AND WHEN I WANT TO CHECK IN THE HOTEL DUDN’T HONOUR MY RESERVATION!It’s a mess don’t use
Mr jeremy
March 30, 2026
Absolutely no backup
Well I have tried to look upMy booking and have tried to put in my itinerary number and email address and it will not recognise my booking, you can’t contact them by phone or emails , or live chat , you are really running around in circles. Never will book with them again
Katharine
March 29, 2026
Little relevant information on the app
Little relevant information on the app, which seems more focussed on sales rather than customer benefit.
Achats Online
March 29, 2026
I am extremely disappointed with…
I am extremely disappointed with Hotels.com and their so-called Price Guarantee.My claim was approved, yet I have still not received my refund. I have been contacting customer service since December, and each time I am either ignored or given vague responses with no resolution.This is misleading and unacceptable. A “guarantee” should actually guarantee something — not force customers to chase their money for months.If this issue is not resolved immediately, I will proceed with a chargeback through my bank.Very poor customer service and a frustrating experience. I would not recommend using this platform.
Jonathan Ash
March 29, 2026
Bordering on FRAUDULENT
I booked accommodation in Paris via Hotels.com. Less than half a day before check-in, the venue cancelled my booking without suitable explanation. I am still waiting for my full pre-payment to be refunded. Hotel.com say I must get from the venue. The venue says I must get from Hotel.com. This is bordering on FRAUDULENT. NOT RECOMMENDED
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