hobbylobby.com Reviews
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1.9 / 5
Average user rating
158
Total reviews
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hobbylobby.com Reviews
Read real experiences from customers of hobbylobby.com.
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Rose Rain
March 24, 2026
Questionable business tactics
Prices are significantly different town to town. We have about 4 Hobby Lobbies in my area and they all range significantly in prices. The one two towns over is 50% more than the one 30 min from my house. I have compared many locations and they can range from 30-60% in price differences for the same items. This is fraudulent to do this. Yet they are getting away with it. I was looking for some art supplies at the one closer to my home and noticed most of the items (not all but most) were about 50% significantly cheaper than the one I traditionally support. This isn’t right. It’s fraudulent. I’ve tired online ordering before from their web site and it can be so slow. Amazon won my business over this. I would be cautious of ordering breakable items through Hobby Lobby’s website I had a few arrive broken.Returns at store. I don’t have high returns but their returns are slow. They’re not really to ask questions or be nippy about it but if you are returning it to standards in how they want it and you’re not a high problem returned customer then they should take it back. I’ve had a few times where they’ve challenged me on returns. Despite being ethical about it. They also get really nippy when you try to return stuff from other locations despite their policy allowing you to do so. Thanks, thank a bunch for being jerks and making me have to drive all the way to the other location 40 min away from home to do so. Yea thanks a bunch. On my days off I don’t want to drive out to my town of work.Hobby Lobby use to have a 40% off coupon for decades. About 5 years ago they discontinued it and shoppers were mad. I don’t think they were loosing all that much on the coupon. I did buy expensive items when it was on sale and that helped a lot. I’m not downloading the app to clip the current style coupons because half the time I can’t remember my pass code and when I do it’s usually expired. So yea thanks. I don’t mind religion but this place is too pro Christian because of the owners being super Christians. So much so that they won’t even acknowledge Halloween. They just jump right into Christmas in July. Sorry, that’s too early. Then they do other things too that make me question them as a company. They company or owners are super pro Trump supporters. To the point where they built display stands glorifying him and nauseatingly sold those awful comic books dictating him as God. I’m not joking on that one. They didn’t even take covid seriously and the government fined them multiple times to let the employees wear masks and by then the restriction was lifted. God will protect us. Not so. Then when they enforced the masks no one wore them correctly thus defeating the purpose of it. The government has finned them on other things too like denying women certain rights over the years to health things that they only get. That’s what makes me not support this company to the degree I use to.
lux
March 2, 2026
Utterly pathetic and unprofessional…
Utterly pathetic and unprofessional company. They deny customers living in UK and EU access to their website, why? Well, their loss, and a huge loss at that, as we combined have more affluent customers than the US does!
Carolyn Treglown
February 10, 2026
I want 2 thank u fr having Chris @…
I want 2 thank u fr having Chris @ store #17 there fr me!! She was professional,pleasant & helpful I so appreciated her!!
Catherine Meeks
January 22, 2026
Hobby Lobby online delivery scam
Hobby Lobby has changed from delivering with FedEx to delivering Amazon Logistics in my city. Unfortunately, you can't give delivery instructions and you can't access the delivery photo. My order was marked as delivered but wasn't and they won't refund me because a delivery photo exists. They won't show it to me though so who knows where the package was left.
Benjamin Leibold
January 20, 2026
Ordered a board game online over…
Ordered a board game online over choosing Amazon. Turns out they use Amazon to ship their products. No big deal… package arrives and it was a completely different Amazon order that I had placed via Amazon. No board game in sight.I reached out to Hobby Lobby directly and they gave me the run around to email them directly. They made it sound like they’d figure it out for me. Turns out because the Amazon guy took a picture of a random package and posted it to them that they claim they can’t do anything. They won’t refund me, and they won’t send me a new product.No wonder big box retail is going out like a bad habit. I will never shop here again.
Alec Kumlin
December 30, 2025
Maisto needs to go
I purchased the Maisto snap-together Lamborghini at Hobby Lobby as a gift for my 8 year old grandson. It has 34 parts. My grandson couldn't complete anything but the tires, and I had to complete 3 of the 4 hubcap connections, breaking one of the tabs off in the process. After 2 solid hours, I'm at the table and my grandson is long gone. The final piece will not completely snap at each of the, I don't know, eight various and unidentifiable snap points. Not sure who is capable of easily putting these together, but this product should really not be anywhere near a casual model car enthusiast and definitely should not be used to introduce young children to the joys of model cars.
Chaz J
December 1, 2025
Cashier Terry B. @ Store #23660 was nasty!
My wife and I went shopping at the 23660 US Hwy 19 FL store on Black Friday. Our cashier Terrie B. was very rude and hostile when my wife simply ask her to make sure our item was marked down 50%... We did not make a big deal out of it. We knew it was busy. When we left the store, we both said to each other- "she was nasty!"
SGM
September 29, 2025
UPDATE to Horrible co...3rd time I received defective items…
UPDATED to 3 star: after I filed complaint thru BBB stating if i don't get refunded for ship portion of damaged goods, then all my business will be thru Michaels, so they can either refund me the under $5 cost for the ship portion or lose all the $$ they have been making off me every year on every holiday....so I now got refunded today. From now on, if I am ever able to actually go to one of their stores, (difficult since i have no transportation and can only go if i hitch a ride with someone), that I will only shop there if I can actually SEE what i am buying...pretty much done with shopping online thru them because it just isn't worth the hassle!).------------PRIOR 1 star review:3rd time I received defective items when ordering online, and every time there has been an issue jumping thru hoops until finally got refunded, but every time they would short you a penny!? what's that about? This time bought 3 old fashioned print xmas wood decor blocks only to have them arrive smelling toxic/like was doused in turpentine. I contacted them telling them I needed a refund and gave them price, but also that they needed to refund a portion of the ship charge because the remaining 2 items i ordered were just cheap add ons that came to only $4.36 (that's with the tax), so them charging me $7.95 for an order where the bulk of it was damaged, is totally unfair....since i never would have ordered the the other 2 items (small rubber stamp and a sheet of stickers) and pay almost twice their cost to ship!...that's insane! Yet not only didn't they refund me any of the ship charge, totally ignored that part of my email....just sent email saying to toss defective items and their refund (again) was a penny short and no ship charge refunded. I have shopped online every holiday, NO MORE! Even my husband says enough is enough (prior order was for a large folding shelf unit that arrived in a box taped up with cardboard pcs added on...like someone else had opened it already, and inside every shelf was either cracked or falling off, and all the screws that were supposed to hold the shelves on fell out of the box...why you would even ship out such JUNK is beyond me!). After that fiasco i THOUGHT i would be safe just ordering small decor items....well after getting this toxic smelling 'made in china' garbage, which I paid shipping on that I'm not getting back, I am SO DONE with this co....who BTW isn't really Christian anymore, since the owner/founder SOLD it...he's only on the board now, but retired, so not even running the co. anymore...which explains the HORRIBLE RATINGS Hobby Lobby now gets online on every Review you can find on them! AVOID at all costs, and like others said, shop at Michaels, because even online, if you get damaged goods, PHONE them and they IMMEDIATELY refund you (back to your cr cd....not a 'gift card' like hobby lobby does, where you're forced to have to spend your money back to their store!), and they send you a prepaid return label, and if item is too heavy to drop off at USPS or UPS etc., they will schedule a pickup for you, or if damaged, they usually tell you to just dispose of item. But as far as Hobby Lobby goes, they are DEAD TO ME!!!
DR
August 7, 2025
I ordered online and the package didn't…
I ordered online and the package didn't show up - they refuse to refund. Don't buy from there.
TMC
July 6, 2025
Great company and love to shop in their…
Great company and love to shop in their stores
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