hm.com Reviews
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1.5 / 5
Average user rating
16215
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hm.com.
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hm.com Reviews
Read real experiences from customers of hm.com.
Brands may not incentivize or pay to hide reviews.
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Emma Nik
March 30, 2026
Its a great shopping experience with H…
Its a great shopping experience with H & M trending models, fabulous collection, good fitting & reasonable prizes.
judith jackson
March 30, 2026
Dreadful customer service
Dreadful customer service when I rang ! You need to train your in store staff alot more, leaving security tags on and not putting all the items I bought in my bag will not buy again
Paul Cook
March 29, 2026
I was ready to buy this shirt on the…
I was ready to buy this shirt on the spot—but H&M wouldn’t sell it to me.The only one in my size was on a mannequin (see photo), and staff told me it’s “company policy” not to remove items. Fair enough—but then they told me I could order the exact same shirt online and come back later to pick it up.So instead of making a sale right there, they expect customers to leave, order online, and return later for the exact item already in the store.That’s not customer service—that’s unnecessary friction.A little flexibility would have made this an easy win. Instead, I walked out without buying anything.Missed sale, frustrated customer.
Thomas Web
March 29, 2026
We Gnomes Are Tired Of This!
Those are knights in disguise! Not people! They kick us gnomes out and don't let us back in! All Hail Crawly! Just Kidding! H&M Is a great place to go shopping for good clothes and stuff like that. I definitely recommend it.
Mena
March 29, 2026
Are we people wearing clothes or clothes are wearing people?
Lately it looks like they think the clothes should wear the people and not vice versa. Nothing that really makes people shine.
LeeBee
March 28, 2026
Rip off returns
H&M have started charging €1.99 per order for returns. If you return 2 orders in one parcel it's 1.99 for each. Total rip off. Zero incentive to group returns together for the sake of the environment. Other retailers charge per parcel.
Heidi
March 28, 2026
Don’t go to H&M vista mall sta Rosa…
Don’t go to H&M vista mall sta Rosa Laguna. The moment you stepped in you can feel na parang nasa aquarium ka or watched in a microscope. Every move mo may naka tingin syo. Very awkward, they make you feel na magsha shoplift ka. Very poor customer service, pag makakasalubong mo ung staff nila naka simangot na akala mo may bayad ang ngumiti, ni hindi ka nan lang babatiin in other words mga disrespectful at mga walang modo. H&M, you should train your staff well and teach them the GMRC.
Nially
March 27, 2026
I won’t be shopping at H&M again
I won’t be shopping at H&M again. I purchased an item that turned out to be faulty and returned it only to be told the return was rejected because it had been “worn.” They are now refusing to issue a refund and are sending the faulty item back to me. This is completely unacceptable, how can a clearly faulty item be dismissed like this? The customer service team seems to rely on automated responses and shows a lack of understanding of basic consumer rights. I will now be pursuing a refund through my payment provider. Extremely disappointing experience.
S V
March 27, 2026
Disappointing service
I recently had a disappointing experience while trying to resolve an issue with a faulty item of clothing. The app’s customer service team provided only generic responses and redirected me to the store. I was then put through to a manager—despite not requesting this—who came across as condescending and incorrectly suggested that I didn’t believe the agent, which was not the case at all.This was particularly frustrating, as my in-store experiences with the shop floor staff have always been positive. Unfortunately, this interaction did not reflect the same standard of service.
Oliver
March 27, 2026
Horrendous company
Horrendous company, I ordered something and they gave me a completely different clothing. Different color and everything, and expect ME to pay for a refund service. These idiots cant do anything correct and is the last time Im shopping here.
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