hiboy.com Reviews
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4.7 / 5
Average user rating
1368
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hiboy.com.
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hiboy.com Reviews
Read real experiences from customers of hiboy.com.
Brands may not incentivize or pay to hide reviews.
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Eloir Ramos
March 28, 2026
Hiboy great customer service
Hiboy great customer service. I ordered the wrong item and MINA helped I just had to confirm a few questions and the issue was resolved. Thank you. ERA.
Alexis G
March 27, 2026
Vinnie was very helpful and response…
Vinnie was very helpful and response time was in a timely manner
Margaret Wilgus Lesley
March 27, 2026
Damaged accessory replacement
My son’s waterproof bag broke off from his scooter. I emailed the company and sent pictures and they responded immediately in the kindest way. Overly apologetic and sent a replacement immediately. Cindy was one of the nicest customer service reps I have encountered in a long time.
Carlos Calabuig Patino
March 27, 2026
Excellent Customer Support Experience
The support team was responsive, helpful, and guided me through resolving a safety issue with my bike. I really appreciated their professionalism and willingness to assist throughout the process.
Stephen Howe
March 27, 2026
Good return experience
After realizing I could not use the item I had ordered for a legal reason (escooters can't exceed 100 lbs in Maryland), as instructed, refused delivery, item was shipped back, and full refund initiated, minus reasonable return shipping/restock fee. I also own a Hiboy P6: the design and quality is very good.
Mekhi Hicks
March 27, 2026
Cindy is the goat
Cindy is the goat. Helped me with no issues figured everything out for me.
souzan aljamous
March 27, 2026
I had a really great experience with…Mina
I had a really great experience with Mina from customer support! 😊She was incredibly helpful, kind, and professional throughout the whole process. She kept me updated, responded quickly, and made everything easy and stress-free.I truly appreciate her support and the way she handled my case with care. Thank you so much, Mina — you’re amazing! 🌸
Hunter
March 27, 2026
Customer service is usually very…
Customer service is usually very annoying and something no one wants to do, but I got very lucky and I got a girl named Chloe and she went above and beyond to make me happy and make sure I was comfortable the whole time
Tracy Bible
March 27, 2026
Great response time. Quick action and reliable
We purchased a Hi-Boy scooter a year ago. I needed help because the tire was going flat and this happened one time before. When I reached out, the response was quick, the new tube was shipped quick and we were able to get it repaired. I like how I can “reply” to the email and get a response from an employee that knows the situation!
Jeff
March 26, 2026
Talk about a win-win!!
Our son absolutely LOVES his Hiboy scooters that we have purchased for him. They've been super reliable for his needs to access the college campus, not have to worry about finding parking and saves him a lot of time as a result. As parents, and supporting our son, we love that him driving a scooter saves us money not having to pay for gas in his vehicle or a parking pass so it has saved us quite a bit of money. A win-win all the way around!! As well, Hiboy's customer service has been wonderful and responsive with any questions or needs we may have.If you're looking into purchasing a scooter, Hiboy is definitely the way to go!
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