hibbett.com Reviews
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Join 593+ users reviewing Hibbett Sports. Read verified ratings and real customer experiences on hibbett.com before you order.
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1.6 / 5
Average user rating
593
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hibbett.com.
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hibbett.com Reviews
Read real experiences from customers of hibbett.com.
Brands may not incentivize or pay to hide reviews.
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Brittan wilson
April 9, 2026
I placed an order for cleats for my…
I placed an order for cleats for my son, and when the product was received they were USED. The shoes were dirty and filled with dog hair. That is not good customer service. Only thing they wanted to do was say sorry in give me 20%off on my next order. Why would I give them more of my money to receive use product again.
Rodney Horton
April 5, 2026
The hibbett phone customer service reps…
The hibbett phone customer service reps on the phone are completely rude and obnoxious. Everytime you ask them a question its always an idk or we have limited access. Then when you wanna speak to a supervisor you always get there's no supervisors here now. They will have to call you back. Now if that's not terrible customer service then idk what is. Whats the point of dealing with customer service if you dont to do your job. Something has to be done about this. Cause in person dealing with customer service this type of stuff doesn't happen like this. Those phone reps need alot more customer service training.
Mannie
April 4, 2026
They delivered my items to the wrong…
They delivered my items to the wrong address and acted like they didn't want to fix the problem.
Lisa
March 28, 2026
Fast and product delivered with care
Fast and product delivered with care
Jay Dub
March 27, 2026
WORSE CUSTOMER SERVICE IN TX
The older hispanic lady with all the tattoos that works in this store has horrible customer service. I had a Door Dash order to pick up in here and after looking at the bags and not seeing any like the one that was in the picture for me to pick up for the customer, i walked to the checkout counter and she said "we can get the shoes for you, but we have bags everywhere you will have to get that on your own." Lol. After scanning two of the tags on the bags and neither being right, I just unassigned the order. I will NEVER go into that store again. If you hate your job that much, find a different one. I mean it was obvious that I didnt just come in there and ask for help right off the bat, i looked around the store first myself and only then tried to get help.
Addlina Sands
March 22, 2026
I was honestly a little nervous…
I was honestly a little nervous ordering after reading so many negative reviews, but my experience turned out great. I placed my order on Wednesday and received it by Sunday via FedEx, which was much faster than I expected. The item arrived in good condition and exactly as described. Overall, I’m really satisfied with the quick shipping and smooth delivery process. Definitely a positive experience for me!
Michelle
March 11, 2026
If I could give zero Stars I would
If I could give zero Stars I would. We pay $234 for a pair of shoes when they arrived inside was a pair of used dirty shoes. Hibbett sports refuse to give us a refund or our shoes. Do not do business with this store!!
Joseph Rockwell
February 24, 2026
Its hard to image a place willing to…
Its hard to image a place willing to sacrifice $300 in shoe purchase by not letting you use thier bathroom. Ill order my shoes elsewhere.
Sarah Duvall
February 20, 2026
Horrible customer service - very disrespectful - OKC store1
I am absolutely livid with Hibbett and will be closing my account and no longer doing business with them.My kids "love" Hibbett. And stand in long lines to purchase "New Drops." So, a few years ago, I opened a Hibbett account to shop for my kids, and purchase gift certificates for them.This past Christmas, I purchased a gift certificate for all of my kids!!On or about 2/11/26, one of my kids purchased a t-shirt from the Hibbett location on Rockwell in Oklahoma City. On 2/18/26, around 14:00, my daughter went to this location to exchange the shirt, only.A black male employee asked if she had the receipt. She informed him, "no." He asked for her phone number to locate her Hibbett account. She told him that she didn't have a Hibbett account, but her girlfriend did, and asked him to look up her account. She stated that he immediately got an attitude, acting homophobic and like j-e-r-k, and refused to honor Hibbett's return policy.My daughter called the customer service phone number for Hibbett. She spoke to a gentlemen that assured her that she may exchange her shirt, as a part of Hibbett's return policy. He asked to speak to the gentleman in the store. He refused to get on the phone, or to speak with his co-worker. And he told her to tell the gentleman from customer service to call someone from his office. Not following company policy can lead to a discrimination lawsuit. That's why policies are put in place.As I was walking out, he smiled and said, "maybe you should consider making a Hibbett's account." And he giggled.This is ghetto and unprofessional!! I'm appalled at the lack of management for this location!!! This is unacceptable.
Travis Owens
February 17, 2026
Very disappointed highly upset with this company!!!
I ordered online they send the item with the security tag still attached I call them and they say send it back but charges 18 to 20 dollars more,I'm very unhappy highly upset and disappointed of how this company went about trying to handle the situation of their mistake!!!! Really 1 star is too much credit for them!!!
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