hexclad.com Reviews
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4.6 / 5
Average user rating
5579
Total reviews
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hexclad.com Reviews
Read real experiences from customers of hexclad.com.
Brands may not incentivize or pay to hide reviews.
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Jesse Grant
April 1, 2026
Great cookware I use everyday
Great cookware I use everyday. I text asking for a discount to purchase a set for my daughter. Endy J. Replied and saw that I have virtually every pan they have made in my kitchen. As a retired Culinary Supervisor and Food safety expert, I cook and entertain at home using Hexclad pots and pans everyday and for grand production. Endy helped and got my discount for me. Truly appreciate it and thanks so much. Cook on world and enjoy many types of the foods you enjoy.Jesse G
Adam Scheuerman
April 1, 2026
I was a little nervous when I first…
I was a little nervous when I first decided to spend so much on my griddle as I had always bought cheap pans that ended up being disposable. I had an issue with the griddle but the great customer service I got makes me feel great about my decision and about getting other pans from Hexclad in the future!
R Edmonds
April 1, 2026
Issue with Hexclad Hybrid pans sticking…
We had an issue with our Hexclad Hybrid pans and needed help. We emailed in and got a response from Hector C., he was extremly helpful and responsive. We appreciate the efforts made and the resolution that Hector C. was able to provide the same day we first emailed.
Dave
April 1, 2026
Keep your receipts, don’t bother registering your set.
The whole process of warranty replacement appears to be AI. The whole initial Warranty Registration is not honest, they still want your proof of purchase, don’t think “Registration” you’re protected. What if you don’t have the receipt 10 years from now? These pans are mediocre, and you will need the warranty. The Registration is so they have your contact information to market to you. It is not for your protection. Keep your receipts. In my opinion.
Olafs Grigulis
March 31, 2026
Outstanding customer service
Outstanding customer service. Had a warranty claim - was resolved in minutes and shipped replacement the next day. Got it within 3 working days.
customer
March 31, 2026
Hex Clad lover!
I love all my HexClad that was received in December. I’d cleaned, seasoned and used all but the 5.5 qt covered sauce pan. When I went to use it for the first time the other day I found that even though it looks perfect, it wobbled on the induction range. I took a video of the wobble complete with a level on top and was sent a response the next day that my piece was being replaced. Thank you for quick and satisfactory service!!!
Sang Eun Lee
March 31, 2026
Excellent Customer Service and Support
I recently reached out to HexClad customer support regarding an issue with my cookware, and I wanted to share my experience.The team was incredibly helpful, responsive, and truly stood behind their product. They quickly approved a replacement and made the entire process smooth and stress-free.I really appreciate the care and professionalism throughout the process. It’s rare to see such great customer service these days.Special thanks to Jan D. for the kind and helpful support throughout the process.Thank you again — I’m very happy with the experience and truly grateful for the support. It meant a lot!I’m looking forward to using my new cookware and will definitely continue recommending HexClad to others.
Nathan Robinson
March 31, 2026
I received my replacements pans…
I received my replacements pans yesterday and noticed that one of the handles was not attached properly. Edgar was able to sort it out very quickly and made sure I was taken care of. Thank you so much for the service.
Cristy Cabral
March 31, 2026
Excellent Products and Customer Service
Excellent Products and Customer Service. They are awesome and willing to help all the time. 100% satisfied!
Jacqueline
March 31, 2026
Billy E
Billy E. was incredibly helpful. He was quick to respond, got my replacement ordered quickly and even gave me tips to insure my new salt grinder is taken care of properly. I really appreciate his help and insight. 10/10 recommend.
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