haynes.com Reviews
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3.8 / 5
Average user rating
10013
Total reviews
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haynes.com Reviews
Read real experiences from customers of haynes.com.
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Loyal customer
April 8, 2026
The Service is use less - total waste of money
The Service is use less. I have been unable to access my account in months and they totally ignore all communications.I was not a fan of the service when I could get in, but I have an issue now that access to this service (that I paid for) may be able to help and I cannot get even get in (they changed their website, I found out) and their customer support is nonexistant
David Blest
April 8, 2026
Unfit for purpose little to no use even for simple service
I bought this online manual for my 2020 jaguar xf (x260) on 27 march 2026 and was extremely disappointed. I wanted a manual for small maintenance jobs and servicing however upon investigation I couldn't find out where the jacking point were or where the oil filter was located let alone the correct size oil filter spanner needed. I looked further into what information was within this online manual and found that the majority of the information was general information that to be quite honest if you didn't already know you shouldn't be messaging with your car. I also opened up the tab marked drawing to find just a handful of drawings of the suspension, no drawings of engine bay layout or jacking point. I then got back to Haynes via the email link on their website on 4th April asking for a refund and received a generic reply informing me that they are looking into my quirky. It is now 8th April and no other response so I have now tried there online chatbot with no response. Perhaps I am a little ambitious to expect a proper response in this time however it doesn't distract from the fact that the manual is unfit for purpose.
John
April 4, 2026
I needed to replace the brake pads on…
I needed to replace the brake pads on my VW. I was disappointed to find , halfway through the job, that I needed. 7mm Allen Key. I have three sets of Allen Keys. They all have 6mm and 8 mm keys but I had to order the 7mm online which delayed the whole job and involved putting everything I’d already done back together. The manual mentioned the job needed a hex key but failed to mention it was a 7mm size.
Julian Beech
April 3, 2026
It’s a real pain in the arse having to…
It’s a real pain in the arse having to remember yet another login ID and password to get access to a manual that I’ve paid money for. Never again.
Veronika Chamberlain
April 3, 2026
I purchased the manual to find out how…
I purchased the manual to find out how to change the fog lamp that had been broken on our 2014 SZ Territory and it was not available in the manual
Craig
April 1, 2026
Recommended by my son who is a mechanic.
Recommended by my son who is a mechanic.
TerrierTops
March 31, 2026
Reliabile and helpful
I was looking for a manual for quite an old car. Found it easily for a reasonable price. Delivery was flawless.
Cesar Nunes
March 27, 2026
ACCESS REVOKED WITHOUT WARNING - ZERO CUSTOMER SUPPORT
I have been a loyal customer of Haynes for years, but the way they treat their digital users is appalling. I purchased a manual over three years ago, and my access has now been completely revoked without any prior notice or explanation.While their terms mention a "minimum" of 3 years, a workshop manual is a reference tool for the life of a vehicle, not a temporary subscription. To make matters worse, I have sent three emails to their customer support over the last week and have been met with total silence.Even if a product is discontinued, a reputable company should at least respond to its customers. Taking money and then "ghosting" the user when access fails is unprofessional and unethical. If you expect to have long-term access to the information you pay for, look elsewhere. Haynes simply does not care about customer retention or support.I followed your instructions to create a new account using my original email to recover old purchases, but my manuals are still missing. Your automated migration system is broken and your support is non-responsive.It is clear that Haynes’ recent website migration (October) has been a total disaster for long-term customers. I have lost all access to the digital manuals I paid for, and I am far from being the only one facing this "technical glitch" that conveniently wipes out old purchases.I followed your instructions to create a new account using my original email, but my library remains empty. I have sent three emails to customer support over the past week and have been completely ignored.Using your Section 1.1 (Product Lifetime) clause as an excuse to revoke access during a system update is a deceptive business practice. A workshop manual is an essential tool for vehicle maintenance, and revoking access without notice or support is a breach of trust and potentially the UK Consumer Rights Act.If you have any respect for your customers, restore my access or at least respond to my support tickets. Currently, you are taking people's money and providing zero service in return.UPDATE:Subject: Clarification and update regarding my Haynes digital manual access issueDear Haynes UK – Customer Service,I would like to provide further clarification about the technical issue I was experiencing with my Haynes digital manuals, and to update you that it has now been resolved.My account is linked to my e‑mail address:On the UK website, the purchases are listed correctly under “My Online Products”, but certain items were affected by a backend database error: The grey manuals opened and worked without any problem. The blue manuals (specifically the Renault Clio repair manuals) failed to load. When clicking “VIEW ONLINE PRODUCT”, the page returned the error: “There was an error retrieving your online product. Please contact our support team at service***(@]ha***s.com.”This issue had been occurring for over 3 months, and I had contacted your support teams multiple times (over 8 separate attempts) before receiving any meaningful response.After inspecting the browser’s Network requests, I identified that the site made a POST request to get-remote-content-v2. In the case of the broken blue manuals, the API responded with the following JSON payload:json{ "response": "", "error": true, "message": "link could not be generated"}This confirmed that the problem was a backend database mapping error on your side: the system was unable to associate my old product IDs with the new digital assets, and therefore could not generate the correct manual link.After contacting Haynes UK – Customer Service, the issue was escalated internally and the problem was fully resolved within 48 hours. I now have full access to the Renault Clio repair manuals again.I appreciate that the support team ultimately fixed this technical issue, but I would suggest improving communication with long‑term customers during such migrations, and ensuring that backend mapping errors like this are detected and corrected proactively.Best regards,Nunes
Nick Sharples
March 24, 2026
Absolutely dreadful
Absolutely dreadful! There is no customer support, none. In my case they auto populated the shipping address and the manual was sent to the wrong address. I immediately spotted the wrong shipping address and tried to contact Haynes but got nothing from support. I actually have no idea what the manual is like. I just have a picture of it sitting on someone's doorstep. There is no facility to return or complain. It's just a dreadful service. It's a real shame, I grew up reading Hanes manuals.
Kenny Deisz
March 15, 2026
HAYNES Manuals,DO NOT BUY, only way to get your money back is through PAYPAL
These manuals used to be great, full off details and valuable information. Now its just garbage and they charge you £30, absolutely shocking from Haynes, they use to be a very good company....not know, no info on DPF issues, hence what i was needing, but a couple off pages on how to change a wiper blade....SERIOUSLY.The old detailed manuals were the best, unbelievable customer services they just ignore you because they have your money now, don't waste your money. I asked for my money back, put in the complaintand also filled out there forms, I was ignored,I put my complaint to PayPal, after 10days, PayPal refunded me, then I got an email from Haynes saying we are going to refund your money back, no you didn't it was PayPal
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