harley-davidson.com Reviews
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2.2 / 5
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324
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harley-davidson.com Reviews
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Benjamin Adedini
March 26, 2026
It not not okay
It not not pkay.
Earl Epling
March 21, 2026
i bought a 2003 100th anniversary…
i bought a 2003 100th anniversary Heritage new in 2003 today i have 3800 miles, its a shame that when i tried to sell it 07/2025 asked $10500. didnt even get an offer. dealers want you to give it to them $3500 Face Book market place selling $5500 with 15000 miles. guess most people look at that when a new heritage is $23000 why buy that when its not worth anything down the road, bad when a farm tractor keeps their value more than a Harley does.
Göran
March 12, 2026
You ruined electric bikes!
You destroyed the most promising electric motorcycle company ever, that was so ahead of everyone else(Alta) for no reason..!!
jchristgmail.com
March 8, 2026
Dissatisfied in Lewiston Me.
My experience with L A Harley Davidson,I recently purchased a RH975 Nightster S. In the 1st monthi had to have the starter switch replaced do to the bike cutting out while riding, not good while in traffic, the electrical seems a little inferior.I had my 2500 mile service done which was a financial heart attack, needless to say they wont be doing the 5000 mile oil change and simple adjustments, just the oil change to go is 150 dollars.The bike was just over 13000, but with all the fees tax and warranty plus life time battery replacement that was no only wanted or needed the total cost was almost 19000, and the paperwork should list the bikes options, which it doesn't, ive got switches that do nothing, and when I looked for a made in America tag I found a made in Thailand instead, just a bit underwhelmed with the experience and cost.So, if your not filthy rich, you my want to purchase something else
Melissa Matesa
February 19, 2026
The worst customer service company i have dealt with in 57 years
I am 57 years old and have never in my life had such horrible and utterly ridiculous customer service by ANY company as I have with Harley Davidson. There is literally no way to speak to anyone at this company. I have called the custom service line 20 times and I get an individual most of the time and can not speak English and just gives a response like "just wait" or "this will be expedited" and after being told this 7 times and nothing happening I asked if the agent knew the definition and she did not. She literally stated that is what we tell customers that are waiting for an item. My order was a Christmas gift I ordered 12/1 and it never made it and ruined Christmas. I never made it out of the warehouse door according to tracking. I have emailed the company 6 times with no response at all! When I ask to speak to management/supervisor I am told they are not there today or they are in a meeting. I have called my local store hoping they could connect me with someone that could help and they say that they only have the customer service number that I have called 20 times. I finally had one agent send me an email stating that the item I ordered was lost in transit and I would be getting a refund in 10 days. That was on 1/16/26. I called back on 2/9 stating this didn't happen. Then I was told this will be" expedited" now and I would receive a refund in 1-5 days! It is now 2/19/26 and no refund. So I have been paying interest on my credit card since 12/1 when I ordered the $160 item. My husband owns a Harley. We buy harley items for the local dealer. But no more. Over my dead body will he buy another Harley Davidson product! We have a boat, four wheelers, side by side and one other motorcycle. There is something going terribly wrong in this country of ours. I am sure harley out sources their customer service and i hope they are getting off cheap doing that because I have literally told EVERY SINGLE MOTORCYCLE lover we know about what this company has become. I will never stop telling the story. I will write a letter to corporate trying to get them to know what exactly is going on in their rude incompetent fraudulent customer service company but wanted society to know this information to and I hope it hits them in their pocket book. Please I beg you to fire this customer service company they are scam artists and we can not let this go on in this country!!!!
TAT MAN
February 4, 2026
Harley-Davidson does not care about their customers no matter how loyal or how long you been with them
I love the brand but the company has a lot to work onI have bought four bikes from Harley never missed a payment always on time even during covid I didn't take their offer of the deferring payments Today I called to see if I could defer a payment for one month due to weather conditions affecting work after a 15 minute hold I was told I cannot because I recently traded in and got a new one number four and I have to have nine consecutive payments But realize I have been making payments since 2012 even asked if we could go to hardship way she told me I qualify for everything except I need two more payments to qualify for putting off one month are you kidding me again this is my fourth bike been making payments since 2012 it's just Blows me away how this company will not work with you when you've been a loyal customer and a reliable customerSo just keep in mind when you go to the dealer and you hand you that paperwork this is the company you're going to have to deal with for the next few years they don't give two s**** you can also go to an off dealer get a new used bike probably a little cheaper and go through a different Finance Company just beware stay away from Harley-Davidson financial they don't care about their customers there's nothing biker about them
Claudio Festa
January 31, 2026
I purchased a speedometer sold as NEW…
I purchased a speedometer sold as NEW from Peterson Harley-Davidson North (Miami), but received a USED unit.The speedometer was already paired with another motorcycle, does not accept my VIN, displays “VIN ERR,” and shows about 3,900 miles of prior use. This made the product completely unusable.A professional Harley-Davidson mechanic confirmed the issue is not installation-related — the unit had clearly been previously activated.I paid full price for a new product and received a used one. The dealership’s attempted solution did not resolve the problem, and I am still without the product I paid for.Very disappointing experience. I am now escalating this issue to Harley-Davidson corporate and consumer protection channels.Selling used products as new is unacceptable and misleading.
William Christoffel
January 28, 2026
Stay away from Harley better options
I have bought my last Harley and will selling everything HD. I bought a 2025 Road glide CVO. In September road till the beginning of November and put into storage. Got it out of storage and took to a what thought to be a good dealer. To get a thousand mile service before I went to Bike Week in Daytona. When I got to the dealer the bike wouldn’t start, turns out they think it’s a bad BCM. And it’s not covered under warranty 750 miles and 6 months old. $50,000 bike and HD wants to ruin a relationship over $800. Bad management!!
Alonda Guillory
January 27, 2026
HD doesn’t value their customers!
Warning! This thing needs a no star button! I’m back with another review! Oh noooo! Do not buy from Harley Davidson! I have been a customer for years. Paid every penny on time accept for when I had surgery. I was late 3 times in 4 years. So I would never be late again I paid over 10,000.00 and paid it off in full. I called today and asked if they would remove the 3 late payments because my bike is paid in full and they said no. They don’t value me as a customer. I paid diligently but they don’t care about their customers who worked hard to make them who they are. How much would it have hurt them to remove 3 late payment inquiries from my credit? I wasn’t asking for anything they had to pay for. Go somewhere else, or big company will crush you too.
Viktor Voronov
January 14, 2026
Con, Scam or just the poorest in customer relations and care!
So my wife bought £250 worth of HD apparel for my Xmas. That’s 2 shirts by the way.She bought them online late Nov as to not disappoint me for Xmas. Both large in size one fit one didn’t. We went to Harley Davidson Guildford to exchange it who basically told us to jog on as they don’t swap apparel. They to be told that they won’t exchange online as we should’ve read the returns policy before buying from them! Now having spent around 300k on bikes over the years and adoring the brand, this experience has left a sour taste in our mouths.Harley Davidson you need to do better! This is the poorest in customer service, both instore and online. You need to do better!
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