hairstopandshop.com Reviews
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2.7 / 5
Average user rating
93
Total reviews
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hairstopandshop.com Reviews
Read real experiences from customers of hairstopandshop.com.
Brands may not incentivize or pay to hide reviews.
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Twantanna's Mom
March 1, 2026
Order express delivery 2-3
Order express delivery 2-3. On Feb 26 after 10am. It should have been processed next day. I even paid for express delivery. But how they get you they cut the wig price down. And you still have to wait because more then likely they have to get from somewhere else especially if there new. I emailed them a few times and they kept saying be patient. And they may have to get them manufacture or warehouse. Never offered to refund for expedited shipping! Why offer it if you can't provide it,Or on certain items. I sent email to cancel my order. Would rather pay the extra money and buy at shop hair wigs. I would have got my wigs in 2-3 wigs definitely. Just was trying to save some money. Never again smh! I hope I get my refund so I can order from them and can get my wigs asap!
Lovie
February 5, 2026
I Don't Have a Problem With Them
I've been ordering from them for years....since before covid. You have to email them to make sure they have what you want in stock, but they get back to you within 24 hours. Personally, I've never had a problem with them, and I buy a lot of wigs. If you return a QUALIFYING item, they are lightning-fast with giving you a refund. They gave me my refund THE SAME DAY they received my return in the mail. Most of these wig companies take two weeks to give you your money back.
Michelle Warren
May 16, 2025
Can you please respond to my email…
Can you please respond to my email about shipping my order if you don’t ship my order or refund me I will take legal action
Christie Ahenkora
February 16, 2025
Do Not 🚫 Buy Wigs From this Company…
Do Not 🚫 Buy Wigs From this Company They Are Scammers I bought very expensive $650 wigs from this company, the wigs I received were very poor quality. I tried many times to return the wigs and get my refund but with no avail. They refused to accept the wigs and refund me.
Tara Knight
February 15, 2025
DISAPPOINTED
I placed an order last month and I have not received my product. I'm very disappointed!
Helen
February 8, 2025
Feb 2025 bought the16” 5 x 5 silk hair…
Feb 2025 bought the16” 5 x 5 silk hair topper after watching YouTube. Cost AU$670. Clips very small. Arrived with strong chemical smell. After washing, hair is dry, frizzy and wavy, no amount of product and straightening makes hair look silky. Horrible product. Went in the bin. Purchased topper from Uniwigs - gorgeous product
Lee Baxter
December 6, 2024
Great Online Hair Store
I took a chance on this online store and am so glad that I did. They had my favorite hair in stock and it was half the price of other retailers. Also, I loved the free shipping for orders over $70. I placed my order on a Friday and received my items by Thursday; not bad for free shipping. I will DEFINITELY be using HSS for all my hair needs.
crystal kelley
November 13, 2024
DISGUSTED FIRST TIME CUSTOMER
This store was recommended to me by my sister, because this is the site she buys wigs from. But I am very disappointed in their three pack bundles. My granddaughter wanted hair 26 28 and 30 length but when we got the hair, the bundles were so thin you could read through them, literally and the bottom of the hair was virtually non existent and very thin!!! Against my better judgment, She persuaded me to order another brand bundles to see if they would be thicker. Well, they’re not! I have spent over $350 for six bundles of hair that will not do a full sew-in. I am highly disappointed in this company and their false advertising. The pictures of the bundle on their website show that they are in fact very, very thick but that is not the case when you receive them! I also emailed them for a return label because a wig I ordered was not suitable for me and I have yet to receive it!!! I am beyond disappointed!
Taj D.
October 25, 2024
Unreliable
Everytime I order they end up giving me a Refund right before shipping Half my order because they are out of stock for the other products, the next time I will order from a online beauty supply like Ebonyline that keeps accurate records of their inventory and you can Not order products they don't have.This company wastes my time, I have to order from another reliable company for the rest of the products.
Customer
August 28, 2024
Total scam
Total scam. Went to pay for parking at Brancaster beach and was illegally redirected to another site and when I checked bank I had been charged £1.75. May not be a lot but if this happens a lot many wouldn’t notice.They have said they willRefund we will see! Saying I signed up for membership when I did no such thing!
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