gusto.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 2,399+ users reviewing Gusto. Read verified ratings and real customer experiences on gusto.com before you order.
Related articles
2.4 / 5
Average user rating
2399
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gusto.com.
Brands may not incentivize or pay to hide reviews.
gusto.com Reviews
Read real experiences from customers of gusto.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Ken Marefat
April 9, 2026
Stay away
Josh, the CEO, should be pourd of Hannah Wolper's performance for being ignorant, unprofessinal, and deceptive who misreprests Gusto, and lost a potentional $500K transfer to Gusto. Job well done...
Peter Tu
April 9, 2026
Gusto has zero support
Gusto has zero support, they are not available thru the phone, even if you found their support number, they do NOT answer. They would send you fancy email, but resolves nothing. They do NOT care about their customers. They do NOT care if your team members are paid on time. They do NOT deliver what they said. Absolute the worst HR software company.
Lindy
April 5, 2026
So simple!
I have recommended you to other small business owners we know. The staff are always so helpful when I call with a question and go above and beyond to help me resolve my issues. I never thought I could do payroll for our small business myself.. but Gusto has made it so simple!
Garret Tadlock
April 4, 2026
Negative 5 Stars - Terrible Customer Service
I would rate then a negative 5 stars if possible. The platform is actually easy to use, but the support is absolutly terrible. I sold my business and have tried to close my account for 7 months. Continued to get the run around from support and still paying for something that I haven't used in 7 months with no possible way to cancel services except to cancel my bank account.
Hope Callum
April 4, 2026
Payroll Chaos That Nearly Broke My Business
At 42, running a small business comes with enough pressure as it is you rely on systems and service providers to work, especially when it comes to payroll. Unfortunately, my experience turned into an ongoing nightmare I never saw coming.It started with what should have been a simple payroll adjustment. Instead, it spiraled into repeated errors, incorrect filings, and miscalculations that affected not just my business, but my employees as well. Pay records didn’t match, tax documents were inconsistent, and every attempt to fix it only seemed to make things worse.What was most frustrating was the lack of accountability.Each time I reached out for help, I was connected to a different representative who had no context of my situation. I had to explain everything from the beginning again and again. There was no continuity, no urgency, and no real ownership of the issue. Weeks would pass between updates, and even then, responses were vague or incomplete.Meanwhile, the financial impact kept growing.Because of these errors, I was hit with unexpected charges totaling over $15,000 in payroll and tax discrepancies. On top of that, my account access was restricted, preventing me from running payroll altogether—leaving my employees in uncertainty and putting my business reputation at risk.The stress this caused was overwhelming. Sleepless nights, constant anxiety, and the pressure of trying to fix something that was never my mistake in the first place it takes a serious toll.Eventually, I had no choice but to bring in an independent accounting professional just to untangle the situation and understand the full extent of the damage.For a long time, it felt like I was completely stuck with no real solution in sight. That was until I found PomaadvisoryLtd. They approached my situation with clarity and professionalism, helping me make sense of what had gone wrong and guiding me toward practical next steps. They didn’t make unrealistic promises, but they provided direction when I needed it most.If there’s one thing I’ve learned, it’s this: don’t assume that a well-known service guarantees reliable support. When it comes to critical operations like payroll, the quality of support matters just as much as the system itself.I hope my experience serves as a warning—because when these systems fail, the consequences are far bigger than just numbers on a screen.
Dakotah Cole
April 4, 2026
Total Fraud Company and Horrendous Customer Service
I really wish I would’ve looked at reviews online for Gusto as well. and I really wish I could leave them a worse review than one star. For my review, I’m just going to paste an email that I just sent to their support team after they have continued to harass me to try to take money out of my account.Send this to whomever is appropriate,I have no desire to pay you. I have worked with my bank to block your ability to pull funds from my account. Your organization is fraudulent, and I am very pissed off regarding the lack of professionalism I was shown yesterday when I tried to address the matter. Here are my current grievances:In January you pulled funds from my account, despite me firing your company and parting ways for not running payroll for November of December. This is not okay. You cannot charge someone for completing a service you never completed. I refuse to pay for that. All attempts I made to get the issue addressed went unanswered. I left your company because you did not do your job as advertised and made no efforts towards communicating with me as to why you were not doing your job. Then I receive an invoice yesterday stating I have to pay almost $400 because I asked your company to file tax forms on my behalf. The lady I spoke to on the phone told me that management informed her I have to pay because I said I would via a document in early Dec. 2025. This was before your agency demonstrated to either be fraudulent or incompetent at doing their job. I left the company and closed my account. You chose to work with a third party and complete the form regardless. This again seems to be either a fraudulent attempt to get my money or ongoing incompetence your team would complete a service for an account that no longer exists. I am very angry regarding the lack of professionalism I was shown yesterday. I called in with a grievance and after 90 minutes of my time being wasted I was told that my grievance was invalid, that the manager was not on site to talk to me, despite them giving guidance and direction to the person I was on the phone with, and that other leadership members could not be bothered to address my issues. You will not be getting a dime from me. If you email me again, I will report you for harassment, and any and all correspondences will be given to my legal counsel and the Better Business Bureau. Dakotah Cole
joelle
April 3, 2026
Just awful
Just awful! I've been with Gusto for 6 years. They were great. I've spent hours trying to resolve a simple issue. Passed around to several people, no one knows what they're doing.
Solutions Realty
April 2, 2026
Horrible Customer service Only use AI
Gusto’s customer service has been extremely disappointing. Response times are slow, and when you do get a reply, it often lacks clarity or fails to fully address the issue. For a platform that handles critical payroll functions, the level of support does not meet expectations. It feels difficult to get timely, accurate assistance when it matters most.
Doug
April 2, 2026
DO NOT SIGN UP
DO NOT SIGN UP, DO NOT GIVE THEM YOUR BANK ACCOUNT INFORMATION,I wrote a review previously - Horrible Company, their customer service lies to you to get you off the phone. They are still billing my business account for the subscription 2 months after I cancelled the account because of Gusto's lies about their mistakes, and it puts companies in a tax fraud situation. The stories of the worst companies to try to cancel business used to be gym memberships. Gusto is 1000x worse than trying to cancel a gym membership subscription.Do not use Gusto, please believe me.
Jane Cochrane
April 1, 2026
Impossible to cancel
Your cancellation process is criminally difficult. It's pressure tactics from your staff and the button to cancel is impossible to press on a phone. Your food is good but your ethics are terrible.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).