grubhub.com Reviews
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2.4 / 5
Average user rating
16422
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for grubhub.com.
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grubhub.com Reviews
Read real experiences from customers of grubhub.com.
Brands may not incentivize or pay to hide reviews.
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Diane Linville
April 2, 2026
I feel robbed by Grubhub,
I ordered a large order of food from Wendy's and when I noticed the order being delivered was just for a cup of chili and the rest of the order was missing, I attempted to cancel the order so I could resubmit it correctly. I was NOT allowed to cancel the incorrect order. I refused the chili at the door but reassured the delivery person I would make sure they were tipped well. I then called Grubhub to tell them what happened and ask for a refund on the food I did not receive, but paid for. OFEILA refused to make it right, and I paid $18 for a single cup of chili!!!!!!!I had already placed the order again, and at that point wanted to cancel everything. I was refused cancellation, and ended up spending $36 in delivery fees alone for a hamburger meal and a chili! The total of this little bit of food was outragious!!! I am done with Grubhub and their poor customer service. I feel robbed! I have been a very good, constant, customer to them and this is how I am treated? Nope. Door Dash and other competitive delivery services are my new Grub Hub. Ofelia, you cost your Grub Hub employer a lot of business with your very poor customer support.
Bill Godby
April 2, 2026
site should have capability of grading…
site should have capability of grading zero stars;last evening ordered online Dave's Hot Chicken, no problem, order and payment processed. Received text advising of delivery window - all good.shortly thereafter a text followed advised of a "delay" and new delivery window - all good, shit happens.as the delivery window approached, I got advised via text my driver was here? where? Followed by a text from the driver inquiring my building and unit #? Odd as I live in a private home. I asked his location and he was miles away - not even close - saying that's where navigation sent him. by driver or GrubHub unclear - but did get a text from Grubhub advising such and a credit to my account for the purchase and a $5.00 "inconvenience add" Applicable to orders within 90 days.... I replied I would like the charge to my card be credited as no goods were delivered..."not policy" I did get a bit irate and was further advised that I needed to tone it down or my account would be flagged and escalated - apparently the "customer service " team took exception to me referring to their policy as "bullshit" After escalation to "supervisor' still no resolution and no refund. I deal in retail and reversing an errant charge is a best a few key clicks = satisfied customer. You would think a "technology" company of this magnitude would have the capability to do so immediately. Or maybe the "offshore" team of Customer Service reps and supervisors are not entrusted to have that capability. You can say sorry as many times as you want - make it right. HUGE FAILURE!!!end of saga - stress - hangry - no refund = my next transaction will be spending my money they hold hostage and move on to another provider . POOR CUSTOMER SERVICEWORSE REFUND POLICIESEVEN WORSE - IN MY OPINION, THEY COULD CARE LESS TO EARN AND RETAIN LOYALTY - THIS COMPANTY WILL NEVER FAIL - IT'S A NUMBERS GAME - YEAH MAYBE THEY LOSY ME AND A FAIR NUMBER OF OTHERS TODAY, PROBABLY PALES TO ADD ON'S GAINED.
dekala
April 1, 2026
Driver claimed they smelled marjuana
Driver claimed they smelled marjuana, said it's illegal, refuse to bring food to the door. I do not smoke and do not know what it smells like. This was said AFTER they found out I lived on the second floor. Too lazy to climb stairs. This is my third complaint and my last. I am done.
Lisa Beard
March 30, 2026
Waited an hour then told another hour…
Waited an hour then told another hour no drivers available customer service gave me the run around finally after 2 supervisors got a refund I wouldn't accept grubhub credit after 2 hours and a headache my husband went to get food never again they suck
Glenn Traver
March 29, 2026
Hope you're not actually hungry
My wife ordered food to the hotel in newark. The driver called - wife said I would be down to meet him. He leaves, sends her a picture of a table with the food on it that is on a floor that does not even remotely look like the floor in our hotel. When she called to tell him it wasn't here, he simple said "that's why I called" and then hung up. The dude got 20% - nearly 10 bucks to grab some food from somewhere and leave it at a random hotel. Grubhub claimed they can't do anything and to submit an appeal- we'll be filing a fraud report with Amex.
k tbr
March 29, 2026
Delivery service is extremely slow and unreliable. Delivery drivers do not respond to messaging or phone calls
Pizza delivery was 2 hours late. After traveling all day and starving our pizza finally showed up at 1 a.m. Horrible customer service and unresponsive delivery driver. The company gave us a $10 coupon which did not even cover the cost of delivery and driver time. Never using them again.
Pennie
March 29, 2026
Once again, Grub Hub Fails
Once again, Grub Hub fails. They give a range for delivery time, but if delivery runs past the outside of that they just post a new delivery time, advancing it past what is reasonable so that what you order is never technically late.This is BS, I've waited too many times past what is reasonable, and their "customer service" is non-existent. Every time I've gone to their online "help", it just keeps saying "couldn't load message". Never have I been able to get help from Grub Hub with a late order, nor anything else.Edit: I finally got my order tonight, but it was missing an item and the bag was not closed. Sick of this, not using Grub Hub again.
Adam Turner
March 29, 2026
I thought signing up as a Plus member…
I thought signing up as a Plus member would improve my experience. Quite the contrary. Over an hour and the 1st driver disappeared so I the pizza will be ice cold if it ever shows up. The usual GrubHub mess.My last breakfast order showed up 2 hours late and was literally 1/2 eaten by the driver and instead of a full refund, GrubHub gave me $6 credit towards my next order which is this pizza I ordered over an hour ago with no assigned drivery yet.
Amanda Hockaday
March 28, 2026
Ordered through yelp and was given a…
Ordered through yelp and was given a 30-50 minute wait time. I called customer service to check on order after an hour and was hung up on first call, second, third and fourth call in 30 minute increments all kept saying to be patient, a driver was on the way…..after the restaurant closed they finally admitted they had no driver coming….grub hub is a scam. The customer service reps are not truthful.
nana sarfo
March 28, 2026
Bad delivery delay I had to cancel…
Bad delivery delay I had to cancel never again
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