greyhound.com Reviews
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Join 11,658+ users reviewing Greyhound Bus. Read verified ratings and real customer experiences on greyhound.com before you order.
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3.5 / 5
Average user rating
11658
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for greyhound.com.
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greyhound.com Reviews
Read real experiences from customers of greyhound.com.
Brands may not incentivize or pay to hide reviews.
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Sophie Fennix
April 3, 2026
The lady Mrs Ana and dallas texas she…
The lady Mrs Ana and dallas texas she is very professional and helpful she really help me for fixing my ticket issues I'm very happy and feeling she need a good review
Wilma Galathe
April 2, 2026
A Traveling Senior
I am. 79 years old woman traveling alone. I felt cared for and protected by the bus driver who put my bags on board for me and then took them off at my destination and saw me all the way to the front door of a very crowded and chaotic bus station. 💗🙏🏼✅
H. G.
April 2, 2026
Quick
Quick, no worries, on time. Polite driver, which makes a great deal of difference.To me Greyhound is a trusted name brand. I have taken it years before, I was very pleased with my transport service through them.
Bobby Burns
April 2, 2026
I felt safe
I felt safe. Driver was polite. The only concern was the bus station in Baltimore did not have a working indoor restroom.
Pamela Martinez
April 1, 2026
5hour delay back to albuquerque
5hour delay back to albuquerque, bathroom was not cleaned after we boarded once the delay was over. Very disappointed 😞
Hootie
March 31, 2026
DON'T
A four and half hour trip to Ohio from Detroit turned into 13 hours. We sat on the side of the road for 8 hours in a broken down bus with no toilet paper or soap. The driver kept lying saying a rescue bus was on the way. The smell was unbearable. There was a dog and several children on the bus. My insulin is supposed to be refrigerated, so I had to re-purchase that. We were guaranteed by the driver we would receive a refund, but the company refused.
Jacob Rodriguez
March 31, 2026
Great service
Very friendly, safe bus driver, clean bus, quick trip.
James Johnson
March 31, 2026
Punctuality
Punctuality! I appreciated knowing what was transpiring at what times, because the itinerary was laid out and followed exactly as listed.
Riaz Lamak
March 31, 2026
The brand is strong and hope the…
The brand is strong and hope the services too is equally great. KeepImproving each day. Improve internet and let people sit on seat purchased.
Patty
March 31, 2026
The stars are for the bus drivers
The 4 stars are for the bus drivers. They were kind, helpful and the only ones to help find my missing suitcase. You cannot understand anyone in customer service and they do nothing other than instruct you to fill out a form. directions were not clear. Parts of it were simply awfully. I hope you pay your drivers well. I hate poor customer service and consistently Greyhounds proved to be the absolutel worse.
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