grailed.com Reviews
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3.3 / 5
Average user rating
2965
Total reviews
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grailed.com Reviews
Read real experiences from customers of grailed.com.
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John Hacker
April 9, 2026
I love Grailed
I love Grailed! Wena and Frederick amazed me with their exceptionally awesome support. Selling on Grailed is a wonderful experience! I highly recommend it.
Francisco
April 8, 2026
I sold 5 items a month ago and I still…
I sold 5 items a month ago and I still haven't received payment via PayPal for the items that the buyers received, as evidenced on the Grailed website. I sent two emails to their customer service department at help@.... explaining the issue, but they haven't responded yet because I haven't been paid via PayPal since March 1, 2026. According to Grailed's legal policy, the maximum payment period is 3 days from the delivery confirmation. Unfortunately, I will no longer sell or buy through Grailed. I feel scammed.
Kostya
April 7, 2026
I sold an item on Grailed and shipped…I have also escalated this issue to Stripe.
I sold an item on Grailed and shipped it with full tracking and proof of delivery.However, the buyer was refunded and I never received my payout.As a result, I lost both the item and the money.I have contacted support multiple times but received no proper resolution.This raises serious concerns about seller protection on the platform.Update:Stripe has confirmed that Grailed is responsible for managing and releasing the funds.This means the refund and missing payout are entirely controlled by Grailed.I am currently waiting for Grailed to resolve this issue.
pappahapa
April 2, 2026
good support
good support
Ирина Коваль
April 1, 2026
Victor C
Victor C, Good job—you helped me solve my problem!
Will Lorenzi
March 30, 2026
Great app even when things go wrong…
Great app even when things go wrong with the seller Grailed has always helped resolve my issues
Emily Berlangieri
March 13, 2026
Grailed Closed My “Item Not as…
Grailed Closed My “Item Not as Described” Case Despite Me Submitting All Requested Evidence (Case #90431131)I am writing this review after an extremely frustrating experience with Grailed’s customer support regarding Case #90431131.I purchased a pair of Prada sunglasses on Grailed that were listed as authentic and in “new condition.” Before purchasing, I specifically asked the seller what condition the glasses were in and whether there were any scratches on the lenses. The seller explicitly confirmed in writing that there were no scratches.However, when the sunglasses arrived, they clearly did not match the description provided. The lenses have large visible scratches across them, despite the seller confirming there were none. The overall construction of the glasses also appears very lightweight and flimsy, which further raised concerns about the accuracy of the listing.What makes this situation even more concerning is that I had already contacted Grailed before the item even arrived because I had begun to notice several red flags with the seller. The seller was initially unresponsive, delayed providing proper shipping information, and only generated a shipping label very late in the process. After purchasing the item, I also discovered reviews on the seller’s account referencing counterfeit items, which raised further concerns.Because of this, I contacted Grailed before the item had even arrived to alert them to these issues.Once the sunglasses were delivered and it became clear that the item was not as described, I immediately opened a dispute through Grailed’s Buyer Protection process.Grailed support representatives, including April V and Benjie P, instructed me to submit tagged photos of the item within 72 hours so the case could be reviewed. I fully complied with this request and submitted the requested photos within the required timeframe.After submitting the evidence, I sent multiple follow-up emails referencing my case number to confirm that the photos had been received and to request an update on the status of my dispute. Despite these follow-ups, I received no acknowledgement that the evidence had been received and no response to my messages.Instead, I later received a message from Benjie P (Customer Experience Specialist) stating that Grailed “did not receive the requested tagged photos within the required timeframe” and that the case would therefore not be reviewed further.This statement is incorrect. The photos were submitted within the requested timeframe, and I have email records showing both the submission of the evidence and my repeated attempts to confirm receipt.Closing a dispute under these circumstances — after the buyer has complied with every request and repeatedly attempted to follow up — is extremely concerning.Grailed’s suggested resolution was that I work directly with the seller or relist the item myself in order to recover my money. This places the burden on the buyer to resolve a situation where the item was explicitly confirmed to have no scratches but arrived with large scratches and clearly not as described.Throughout this entire process I have done my due diligence:• I asked the seller about the condition before purchasing• I alerted Grailed to concerns about the seller before the item even arrived• I opened a dispute immediately when the item arrived and was not as described• I submitted all requested evidence within the timeframe provided• I followed up multiple times referencing my case numberDespite this, my case was closed incorrectly without the evidence being properly reviewed.For a platform that advertises Buyer Protection, this handling of the case is extremely disappointing.I am requesting that Case #90431131 be properly reviewed and that the evidence I submitted be acknowledged, so that this dispute can be resolved fairly.
D S
March 11, 2026
This is honestly the dumbest thing I’ve…
This is honestly the dumbest thing I’ve seen on a marketplace. I literally just created my account, tried to list my first item, and my account was immediately banned by your system for absolutely no reason. Not even a moderator reviewing anything it was clearly an automatic ban the second I tried to post. The item wasn’t even some designer brand or anything expensive it was just a cheap second-hand piece of clothing. Nothing fake, nothing suspicious, nothing worth scamming over. And somehow your broken system instantly flags and bans a brand new user who hasn’t even started using the platform yet. What kind of stupid automated moderation is this? If this is how you treat new users then no wonder people say this platform is a joke. Fix your broken system and stop automatically banning people for literally nothing
Isaiah Ixcoy
March 9, 2026
Time
They solve issues pretty well but normally take 3 business days to answer which can be a long time if you have a complex issue. If they were to respond more timely their customer service would be great.
Johnny Appleseed
March 6, 2026
Avoid this scummy scummy reseller…
Avoid this scummy scummy reseller website like the plague. When you are scammed by a deceitful seller, Grailed will offer absolutely zero recourse and even shut down your account when providing substantial proof. Grailed actively protects scamming scummy sellers, like it is their job. Be prepared to chargeback through your bank- this is the only method of recourse to recover your stolen funds. Keep a detailed paper trail of everything, because Grailed will claim zero responsibility at any point. Let them deal with the banks instead.
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