godiva.com Reviews
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1.7 / 5
Average user rating
132
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for godiva.com.
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godiva.com Reviews
Read real experiences from customers of godiva.com.
Brands may not incentivize or pay to hide reviews.
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Max
March 4, 2026
Placed an order for some overpriced…
Placed an order for some overpriced chocolate for a birthday present. The delivery bounced back, despite people being home at time of delivery. The company didn't advise that the delivery bounced back and then wouldn't allow me to pick up instead. Finally, they refused to pay any refund despite not delivering anything. Avoid this company.
Lily Tran
February 17, 2026
Excellent customer service
Ordered limited edition chocolates but due to hot weather they came melted and damaged. Customer service was excellent. Email was responded to immediately, refund was processed and complaint was resolved within the hour. Very impressed with their quick response.
Duane Beck
February 14, 2026
Paid $40 for one day delivery and it…
Paid $40 for one day delivery and it didn’t even make it out of the town it was being sent from. Will never buy from Godiva online again. They couldn’t care less for customer satisfaction. Order at your own risk.
MO
February 12, 2026
Ordered chocolates for valentines day…
Ordered chocolates for valentines day with extra paid 2 day shipping.Package label printed on 2/10. On 2/12 (expected delivery day), order still hasn't been given to the carrier.Godiva only offered a shipping refund. But would not give me a full refund. I have no product (or worse not gift for valentines) and they have my money.Truly poor service. Won't ever buy from them again, no wonder all their stores have closed.
Sonny Hastings
February 2, 2026
Poor customer service & deceptive oder process
I completed in error when thinking I was just going to tge screen to check if the discounts promised were showing. But after pressing that button I got a congratulations on my order. I immediately sent an email requesting cancellation. A short time later a rep named Jonathan replied saying an order could not be cancelled even though it hasn't been shipped. I responded again via text to cancel the order. Have not heard back. Order site is very deceptive. Avaiod this site.
Julie
January 22, 2026
Worst customer service
Worst customer service. I order truffles on the 13th of January and I still haven't received my order. When someone finally got back to me on the 22nd of January they said there was an issue with the address, what a load of crap. Do not order from this company!!!! Not sure what the chocolate in their stores taste like but this whole online business has been a nightmare. Never have I had such a bad experience with a company. There is no number to contact so you're at the mercy of the customer service staff via email. Worst experience ever!!!!!!!!!!!!!!!!!!
Susan Gomes
January 9, 2026
Truffles are smaller than truffles in…
Truffles are smaller than truffles in previous years and there are fewer truffles. Not the same quality as past years. Do you think customers would not notice that they are getting less for more $? Count me out as a customer. You must be trying to maximize profits but in the end you will end up loosing customers. I will not purchase again. Lots of competitors offering better quality and value.
Kelly Parmer
December 21, 2025
Okay ordering process and delivery…
Okay ordering process and delivery timeframe. The truffles were not good. Thus the 2-star review.
Roxanne
December 18, 2025
Ordered Godiva through Virgin…
Ordered Godiva through Virgin Experience Days. Promised if ordered by 18th Dec they would arrive by Xmas - still states this on virgin experience website! However despite ordering on the 8th it's not even been dispatched ! Virgin blames Godiva and says Godiva as the supplier has had warehouse and delivery issues for 2 whole weeks, but Godiva blames virgin - very disappointing as now being told nothing is being dispatched until January, yet no communication sent to their customers and they still have the nerve to advertise the "christmas treat" even today online, 3 days after I raised the issue, that people will "recieve them by Christmas" - Not what you expect for a "luxury brand" ! And rip oft false advertising at its finest in order to simply LURE customers in to buying other products.
Julie Y
December 11, 2025
Beautiful Chocolates, Terrible Delivery & Customer Service
Ordered Godiva chocolates on 28th November as gifts; they arrived 11 days late, and opening them to prove they weren’t damaged from the heat made them impossible to rewrap — customer service refused any refund or replacement and showed no logic. Beautiful chocolates, but a very frustrating experience.
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