gnc.com Reviews
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1.6 / 5
Average user rating
241
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gnc.com.
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gnc.com Reviews
Read real experiences from customers of gnc.com.
Brands may not incentivize or pay to hide reviews.
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Patricia
March 29, 2026
Customer service
Look at ratings on your store reviews I have been a gnc customer for over 20 years and the service I received at the stoncrest location in charlotte was totally unacceptable I had to ask for assistance the guy was irritated he had to be there hire better quality of people his name was James
Kevin Magee
March 28, 2026
Ordered online
Ordered online. They generated a tracking number to bill PayPal but never shipped. It’s like a scam. Don’t order from them. Unable to contact anyone. It’s been decades since I have been scammed like this.
Jennifer Foster
March 27, 2026
DO NOT order from GNC online EVER!
DO NOT order from GNC online EVER!! Their customer service is atrocious. You can never get through to anyone on chat. When you finally get someone they wait for your chat to time out, while they pretend to resolve your issue and the do not follow up even though they have your phone number and email. I am missing an item from my order. The shipment email and packing slip say it is supposed to be there and it is not. The box had not been tampered with nor damaged. I tried calling and could only reach an automated bot who said they would ship a replacement which was a LIE!!! Only shop IN STORE!!!
Robert M
March 25, 2026
Terrible experience, avoid GNC at all costs
If I had seen the reviews of this company before ordering, I would have never placed an order.I was charged twice for a single order — both my gift card and my PayPal account were billed. I did not authorize my PayPal to be charged, and I have not received a refund.This is already unacceptable, but what made it worse was the complete lack of customer support. I sent multiple emails and received no response at all.On top of that, I was later unable to use another gift card, and customer service could not resolve the issue or even explain it properly.This experience shows serious problems with billing, systems, and customer care.I will never shop at GNC again and will choose competitors that actually provide reliable service and proper support.Avoid this "company" if you don’t want to risk billing issues and being ignored.
Sandi C
March 18, 2026
GNC admitted product never shipped but refused to refund me or ship the product
I ordered 2 products on line from GNC, 1 was delivered, in their chatroom I spoke to a rep explained that I only recieved 1 or the 2 items order. She needed a few minutes to confirm, when she came back into the chat she confirmed I was just sent the 1, she needed a few more minutes to see when they could ship me the other product. When she returned she said " I don't have good news, your account has been flagged as a new user, so we will not be issuing a credit nor will we be shipping out the product you paid for. I couldn't believe it, I had to read over the transcript again just to make sure I understand what she was telling me, I paid for the product, they never shipped the product, but I would not be receiving a credit or the product becuase I was "flagged as a new user?" Really GNC? The rep was lovely and she continueed to escalate the issue over the next 40 mintues, but only recieved the same results. I was told they would follow up with me yesterday, they never did. No product, No refund. So I took it a step further, I filed a compliant with the Attorney General, the BBB and Consumer Affairs. I sent them all the transcript of the chatroom so they could see for themselves what GNC was trying to get away with. Thank god I paid with Paypay, once they received the transcript I was refunded with in hours. I am thinking their might be more folks like me out their, and if there are GNC deserves a case action suite to be filed for what they are or have been getting away with.
Dilip Kantelal
March 4, 2026
Refund
As we went to store to buy the products but store doesn't had those products, so the store manager order for us, as soon as we received the package one of the bottle has a expiry date of February 2026. When we put to attention of GNC, GNC never refunded the whole amount today is March 4th but still GNC didn't resolve the issue. GNC refuse to give us full refund of 19.99+ tax.
Fonda McComack Trusskey
March 4, 2026
Personal Touch
We have used GNC products for years as we have a house full of son's who are athletes. My high school son decided in his business class to reach out to the company and tell them how much he appreciated their brand and business. He was over the moon when the CEO took the time to write him a personal letter back! Top Notch GNC! Thank you!
Prithipal Singh
February 14, 2026
Never buy any product from GNC
Never buy any product from GNC, first they give the wrong product and then later they refuse to take it back, sometimes they say that you did not get the product, sometimes something, sometimes something else.
Sharla Kohnen
February 8, 2026
Just Terrible
Just Terrible, I will not be a pro member next year. I call customer service every two weeks twice for my problems to never be resolved. I can never trust customer service anymore. And there web never works. It’s just a headache and a pain in my ass.
fady hammed Fido
February 7, 2026
hi quality good packaging
hi quality good packaging
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