glossybox.com Reviews
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3.3 / 5
Average user rating
3224
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for glossybox.com.
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glossybox.com Reviews
Read real experiences from customers of glossybox.com.
Brands may not incentivize or pay to hide reviews.
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ann-marie tyrell
March 15, 2026
Item in box arrived broken
Glossybox Item in box arrived broken. Refused to replace offered £5 credit. Paid £2.99 to return the box and still not received my refund. Worst customer service
Jesse Phitidis
March 13, 2026
Boxes are fine, but can't cancel or get in contact.
The boxes arrived and contained the expected items. However, it is not possible to cancel your subscription on the website. The company has an incorrect telephone number on their website, and their email address does not exist. You will need to resort to calling your bank in order to block future transactions. It strikes me as an interesting business strategy to deliver on the promised goods month after month, but to resort to being a "scammy" business when your customers wish to leave.
Sanda Wilson
March 8, 2026
It’s all rubbish no named brands just…
It’s all rubbish no named brands just cheap items you would never purchase cheap lip glosses everything cheap I had a product the said not to be sold separately- I want to cancel but I can’t another 9 months of rubbish - no excitement when it arrives please read the reviews before signing up I would of rather bought my Normal products for the price I’m paying for a year absolute rubbish the reviews speak for them selfs - don’t bother cheap and boring products nothing us skin care enthusiast would bother buying - I got a gosh eye liner in brown who uses gosh maybe when i was 16
maraudert800
January 27, 2026
Excellent service
First visit student did extensions and nail art. Really well done as my nails ere not inthe best condition for her to work on, second time the owner did my nails without extensions. Both times I was very impressed and will go back
Elizabeth TAYLOR
January 19, 2026
Excellent customer service
There was a problem with one of the products in the January box and I was resigned, incorrectly, to taking it on the chin. A quick message to customer service however resulted in a replacement with samples being despatched the next day. Excellent customer service experience, very happy customer.
A Grimwood
January 6, 2026
Make it impossible to cancel
Make it impossible to cancel. There is no cancel subscription or stop auto-renew..Whatever you do do not take out a subscription from this company
Laura
December 11, 2025
Avoid – Repeated Charges After Cancellation
I ordered a one-month Glossybox in October and received it with no indication anywhere in my account that an ongoing subscription was active. In November they charged me again unexpectedly. I contacted them immediately and was told they couldn’t cancel that month’s box but that my subscription had been cancelled and I would not be charged again.Fast forward to December — they charged me again and sent yet another box, despite their written confirmation that my subscription had been cancelled in November. When I reached out, they responded as if I were only now trying to cancel, completely ignoring the fact that they had already confirmed cancellation weeks earlier.This is incredibly frustrating and feels misleading. Being repeatedly charged after confirmed cancellation is unacceptable, and now I am having to chase a refund for something that should never have happened.Would not recommend based on this experience. Wish I could give zero stars
Sheena
November 27, 2025
Ive been a customer of glossybox for…
9Ive been a customer of glossybox for nearly 3yrs. Ive had a few minor issues but it was always sorted. Recently I had been unable to login in so I tried changing my password (even though i knew my password) nothing worked so I messaged them on Facebook and was told my account had been disabled because of data protection information provided has not met their security. What a load of utter nonsense. I haven't done anything wrong. I spend a fair bit and enjoy filling in the reviews for items purchased for credits. How they can cancel someone's account for doing nothing wrong is beyond me. They have treated a me appallingly and ive recently in the last 3 months have purchased the advent calendar. The Christmas box and the monthly subscription boxes. Just horrific how they have treated me. I feel so upset. Please make sure that any credits you have are used up and cancel your subscriptions. EDIT: Ive since had another reply to my response on Facebook messenger saying that Glossybox investigation team decision is final and they will not be re in stating my account. Shocking!
Sara
November 6, 2025
Impossible to CANCEL
I sent messages in September, prior to the end of my subscription to cancel my subscription. GUess what - they've taken money out of my account and renewed my subscription. Without my permission after I told them I wanted to cancel. Its disgusting. I ahve messaged the customer service team only to be told tough shit, ive been renewed for another year. Ive cancelled my payment details, delted my card and raised a dispute with my bank. You can take me to court if you want but I wont be paying for something that I told you I didnt want!!!!!!!!!!!! LIVID
Joanne Ogley
October 3, 2025
The worst company I’ve ever dealt with…
The worst company I’ve ever dealt with…The worst company I’ve ever dealt with !!! On a month rolling subscription which stated I could cancel but try and find a way to cancel on their awful website it’s like looking for unicorns I’m so frustrated! When I did get a message it was to try and convince me to sign up for longer arrrr just let me CANCEL!! I was ripped off £15 over the calendar offer and promised a refund that never came and now I’m stuck with a subscription I can’t cancel with tiny products I do not want
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