giraffetools.com Reviews
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4.5 / 5
Average user rating
295
Total reviews
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giraffetools.com Reviews
Read real experiences from customers of giraffetools.com.
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Najib Kaaki
March 5, 2026
There products it's really bad, and bad customer service
I purchased a pressure washer pro in Aug 2025 and I use it maybe 6 times so far. Last week I try to use it and the motor will not start. I email the company in Canada every day since March 1st for someone to get back to me or calling me. No respond at all. When I purchase it it say it has 2 years warranty. It's really bad service. and I donlt think this company is ledged
Fernando Mercedes
March 3, 2026
Customer service is great!
Customer service is great!
Miguel Ortiz
March 2, 2026
I have all their products
I have all their products. The best part is that they come with a warranty.
Charles Jesse
March 1, 2026
5 Star Warranty Support
Very fast to respond with an issue I had with my pressure washer. My situation was unique and they wasted no time getting it escalated with their tech support. They ended up sending me a new unit without delay. Very impressed and optimistic my replacement will be ok.
Normand Doucet
February 28, 2026
100% perfect …
100% perfect …. Would recommend to all I know
Harry Lewis
February 26, 2026
DANGEROUS - CAUGHT FIRE
DANGEROUS! After just six months of very light domestic use, my Giraffe Wall Mounted Pressure Washer Plus CAUGHT FIRE completely unexpectedly. The unit was not even in operation at the time, it was switched off and not being used when it ignited. There were no prior warning signs, no unusual noises, no overheating issues, and no visible damage that would have suggested any kind of fault developing.This is extremely concerning for what is marketed as a fixed, wall-mounted appliance intended for regular household use. Electrical equipment should not pose a fire risk simply by being installed and connected. The fact that this happened without the machine even running raises serious safety concerns about the internal electrics and overall build quality.I immediately contacted Giraffe Tools support but received no meaningful assistance or accountability. Amazon have also declined to help, stating they are only the marketplace and not responsible for the product itself. As a result, I’ve been left dealing with the consequences of what could have been a far more serious incident.Anyone considering this pressure washer should seriously question whether they are comfortable installing a product that may present a fire hazard without warning. In my experience, both the product reliability and aftersales support have been extremely disappointing. I would strongly advise caution.
Biba
February 25, 2026
My Grandfalls Pressure Washer broke and Giraffe Ignores Me
I bought a Grandfalls Pressure Washer Pro from Giraffe Tools a little less than a year ago. An internal failure has rendered it unusable. Giraffe Tools does not respond to emails or phone calls. I have sent numerous messages over the last two weeks. A company that doesn't honor its warranty and promises is not a company to be trusted. I recommend staying away from this company
Rob Williams
February 22, 2026
Absolutely crap products!!
Absolutely crap products!!! I’ve had two wall mounted pressure washers - both broke under normal domestic use… I also have bought the hosepipe reel, which again has broken…. Save your money & buy a better quality product!
Quinn
February 14, 2026
Item broke upon first use
Item broke upon first use, support is not answering emails or phone calls.
Buck Keslar
February 3, 2026
Performance out sold promise on every end…
Got a Giraffe pressure washer as a gift for Christmas mounted it, and worked great. Had an issue with the drum winding mechanism. Emailed customer support sent them a couple videos and photos of what was happening could not believe their support they gave me a couple troubleshooting ideas that did not work. I thought this was going to end up being a long drawn out. Try this try that but no they saw the problem right after that and sent me a brand new unit.
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