gifttree.com Reviews
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1.7 / 5
Average user rating
3986
Total reviews
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gifttree.com Reviews
Read real experiences from customers of gifttree.com.
Brands may not incentivize or pay to hide reviews.
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Tiffany R
January 31, 2026
Horrible experience with this company
Horrible experience with this company. I ordered ten days early for a Christmas Eve delivery. They charge 15.00 in “shipping fees” and a 5.00 “signature fee”. They delivered three days late, after charging an extra 20.00, and my family said the basket was much smaller than what I ordered. HUGE rip off!
Zack Parry
October 9, 2025
They promised to help and fooled me.
I was planning to order a gift basket for a friend for the birth of a child.I couldn't do it because of a bug in the order form on the website. I contacted the support service, where they promised to fix the problem within a day. I waited a few days, but the problem was never fixed.I don't trust this service and I highly recommend not contacting them.
Helen
April 19, 2025
Worst experience ever
Worst experience ever! Ordered Birthday gift box 10 days ahead, with the delivery date specified. Did not get an order confirmation email until I emailed their customer service. The box was not delivered on the day specified. Instead it was delivered two days later, when it was too late for the Birthday greeting. During all that waiting time I was not able to track the order, and customer service was either unresponsive or not helpful if responded. Tried to cancel the order but got no response. Their web site is useless when it comes to order status info, refund request, or cancellation. You can only order and pay your money, and that's all you are allowed to do on their web site! Had to open a dispute with my credit card issuer.Never again I will be using this company!
Tracy
January 30, 2025
Unethical practices
By the way, Gift Tree does NOT allow bad reviews on their site!! Shame on me for not doing my due diligence before I spent over $500 with their company. They are a real scam! Disgusting company!
VR
January 26, 2025
Bad Experience I am posting here because my review is…
I am posting here because my review is not appearing on Gifttree’s website.I am very disappointed with a recent purchase of the Good as Gold Gift Basket. It was a sympathy gift and I had the opportunity to actually see at the memorial service. It did not resemble what was pictured in the least. The basket was a different color and it was pretty small. I have ordered from this company in the past and it was always a good experience. I am very upset because I feel that I was completely ripped off for what I paid. I will NEVER do business with this company again!!!
Deborah Lane
January 20, 2025
WHY SEND SO MUCH DARK CHOCOLATE AND REFUSE TO EXCHANGE IT FOR MILK CHOCOLATE, ETC.???
I order 3 Gift Tree gift baskets (theGOLDEN GOURMET CLASSIC GIFT BASKETS for $159.47 each) for my eight grandchildren, ages 30 to age 12. They all love candy, especially chocolate so I thought it was a great choice for them. My grandchildren live in 3 different cities. Two gifts from Gift Tree were acceptable to them. The third gift had MORE THAN an abundant supply of DARK CHOCOLATE. My three grandchildren who received this “Gift” were disappointed. When I discussed this with Gift Tree, they essentially said “Too bad”! It was the “chance” I took when I bought their basket that they would send what they had available in the baskets! They offered my grandkids NO substitute for all of the DARK CHOCOLATE candy they hate. Their Mother offered to send all of the GiftTree back. Gift Tree also did not even offer a replacement for all of that DARK CHOCOLATE.Needless to say, I will never use Gift Tree for gifts again and I will make sure that everyone I know will be familiar with my negative experiences with them and use someone other than them for their services.I truly wish I had read the reviews of this 40 million-dollar company before I trusted it to make my grandchildren happy this past Christmas (2024)!
Sue
January 1, 2025
Avoid this company.
I ordered a Culiau Customiser Engraving Pen from GiftTree three months ago. I was sent a different product which would have cost far less. The product they sent is not suitable for purpose as it is far less powerful and will not perform the tasks I ordered the Culiau for. I have contacted gifttree.com repeatedly and did not receive any replies. They have also failed to return my phone calls. They are still advertising Culiau Customiser Engraving Pen on their website. Avoid this company.
Juliana Sofia
December 27, 2024
UNPROFFESIONAL PRACTICES
I called with anticipation and talked to a representative to make some orders. First they changed some because they were sold out. After I choose some others they had issues with the order so they reached back the next day. Then, 2 days after someone reached out saying that the information was incomplete, which I provided to the sales rep. Then after one day I received 2 separate messages saying that unfortunately they wouldn't be able to place 2 orders due to state regulations... The sales rep just acted as it was normal and I had to choose a replacement.
customer
December 25, 2024
Do NOT trust this company
Do NOT trust this company! I bought a basket for over $100 five days prior to the requested delivery date. They did not request Fedex for 5 days though they had a created label. As a result, the basket was not due for delivery until 2 days AFTER the requested date. I used their chat to request updates as NOBODY answered their help phone line during business hours. They continued to confirm an on-time delivery even though the basket had not been picked up.
Jacob walker
December 20, 2024
This company is a scam do not use them
This company is a scam do not use them. They stole 700 dollars from me.
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