garrettwade.com Reviews
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3.0 / 5
Average user rating
95
Total reviews
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garrettwade.com Reviews
Read real experiences from customers of garrettwade.com.
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Lisa
April 1, 2026
There is no "Garrett Wade " sold to…
There is no "Garrett Wade " sold to scammers. Reported to better business bureau, and UPS I have a claim filed. They refuse to admit they did not mail it. They created a label but never dropped it off. If you read reviews it has happened many times. Yes I tried calling and talking to them 3 times. They will not listen.
Kasbahcat
March 31, 2026
A company you can trust
Garrett Wade has wonderful customer service. I bought a four-way metal nozzle from them made in Italy. It sprung a leak in the rubber seal portion but Garrett Wade honored the warranty and quickly sent me a replacement. It gives you a lot of confidence in spending money on "investment" garden tools knowing this company stands by their quality.
Stephen L Tichenor
March 25, 2026
YARD
The response to my question of warranty on my S/S 100' Hoses was quite professional. I provided the videos with a short explanation of the internal leakage. New hoses were sent with no charges. Having 4 of them functional in my yard is very helpful. Thank you.😃🤠😎
Elizabeth
March 22, 2026
Problem solved!
I purchased an antique looking glass candle holder and loved it! But unfortunately had an accident where the glass broke. I reached out to customer service and the item was still under warranty so they sent a replacement!
Jim Mills
March 13, 2026
I'm torn about how to rate these guys
I'm torn about how to rate these guys. I ordered their extremely-well-rated heavy duty bypass lopper. They shipped it super quickly and it arrived the next day. That's a big plus, obviously. The lopper, however, did a pitiful job of cutting through the skins of newer branches. It was clearly a design flaw, so I returned it to them on the basis of a quality issue. The return process was super easy and excellent...another big plus, obviously. SO, I waited the 3-5 business days after they received my return in accordance with what they stated on their website to expect, and on business day 5, sure enough, my refund notification arrived in my e-mail. So, yet another big plus. BUT!!! They did NOT give me a full refund. I feel they were intentionally deceptive with their stated refund policy on their website. They did NOT refund the shipping or the tax on the shipping, yet they elected not to disclose that they wouldn't in their refund policy. ''Shop with confidence'', they stated. ''Just send it back within 90 days of receiving it for a full refund'', they stated. Well, I did all that, yet I did not receive a full refund. I would rate them 5 stars if their stated refund policy had disclosed ''full refund less shipping and tax on shipping'' or ''partial refund (product price and tax less shipping and tax on shipping)'', but this just seems like clear intentional deceit on their part to have not disclosed any of that, which is so strange, because they did everything else so well. How many customers do they have to tick off before they simply update their stated refund policy to reflect what they truly refund?UPDATE 03/18/2026I upped my rating by a star since they did ultimately refund the shipping and tax, thereby making it a true full refund. If they update their refund policy page at some point so that it provides clear details on what is required on the customer's part to receive a full refund including shipping and tax instead of their undisclosed ''standard refund'', then I will give them an additional star.
Mo
March 11, 2026
NEVER SHIPPED/PAID THEM
After the order was placed, the tracking information only showed that a shipping label had been created. The package was never picked up by the carrier and continued to show that it remained at the merchant’s warehouse.On March 6, 2026 at approximately 11:49 AM UTC, I emailed Garrett Wade customer support requesting an update and tracking information for Order #551029.On March 6, 2026 at approximately 6:52 AM EST, Garrett Wade Customer Care responded stating that the package was “currently being prepared for pick up” and asked that I check back within 24–48 hours for updated tracking.After waiting the requested time, the tracking status did not change and the package still had not been shipped.On March 7, 2026 at approximately 7:02 AM, Garrett Wade sent another email reminder referencing the same response, but the order still had not shipped.I followed up again stating that I had still not received any updates and asking why the order had not shipped.As of the date of filing this dispute, the merchandise has not been delivered and the tracking continues to show that the package has not been shipped.Because the merchant charged my account but has not delivered the merchandise or provided shipment of the order, I am requesting a full refund.
C Frost
March 8, 2026
Click bait frustrations!
All I was looking for was a pair of scissors and their website offered me a “free” opener when I gave them my email and phone number, so I tried it.The “free” junk they offered just turned into a debacle that’s not worth anyone’s time. The item was about $15 and never came off the final bill. When I noticed that I asked them to fix it and they told me to supply a bunch of investigative proof for their free offer, ridiculous!Not worth the time I’ve already had to invest into this trap! Betting their items are over priced garbage now.
Jarrett Pennebacker
March 4, 2026
Quick, Friendly, and Helpful
Quick, friendly, and helped resolve my issue.
Margaret Bon
March 3, 2026
I ordered a compass from Garrett Wade
I ordered a compass from Garrett Wade. When it arrived, there was a problem with the case. I informed the company and we quickly had a resolution in progress. When that compass arrived it also had a problem and again we arrived at a solution. That one was perfect. In any product there will occasionally be an issue. To me the mark of a company's quality is how they deal with problems. Garrett Wade impressed me very favorably with their response. I will happily do business with them.
Margaret Dore
February 18, 2026
good customer service
I ordered a set of 3 stoneware bowls as a housewarming gift for my son and his girlfriend. They loved them, but one was broken. Garrett Wade quickly sent a replacement. good customer service
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