gap.com Reviews
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Join 618+ users reviewing Gap. Read verified ratings and real customer experiences on gap.com before you order.
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1.5 / 5
Average user rating
618
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gap.com.
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gap.com Reviews
Read real experiences from customers of gap.com.
Brands may not incentivize or pay to hide reviews.
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Amy Potts
March 3, 2026
This really is a bad company
This really is a bad company. They have no morality when it comes to working with customers. I've repeatedly had issues with deliveries being made to the wrong address, and being lost. That happened 2 times last week. On the last shipment, they denied my claim, and sent me a report card (not kidding), showing that I had problematic returns, Yes! I have b/c they seem to be unable to deliver to my home. I went as far as to contact the delivery service ahead of the last shipment to ensure I would get the package, that did not work.
Lauren Sumner
February 22, 2026
Great sale anc friendly employees
Great sale anc friendly employees
Erika
February 20, 2026
After paying my parcel I had to send it…
After paying my parcel I had to send it back (poor quality)- but I have found out, sending back is possible only on my expenses. This was one month ago, still waiting for my refund!Never ever shopping from Gap!
Riley Brooks
January 23, 2026
Too much delay in items
Too much delay in items, I am waiting for 1 week..this is not happy satisfaction... I don't order from here in my entire life.. very bad experience
Paul
January 2, 2026
Knowingly had not shipped items and refused refund
I purchased 5 items on Nov 30. Got an email stating my items would be delayed on Dec 4. I waited as it’s a busy time of year. Nothing arrived and my shipping info status has not changed in one month. I called on Jan 2 and customer services explained that the item had been lost but as I had not called within 30 days I would not receive a refund (not even store credit, which I would have declined). I had no communications from Gap about this since the email about the delay. I had to go through my credit card company to dispute this charge. It’s a complete joke.
KThomas
December 29, 2025
GAP is now a total let down
GAP is now a total let down. There is new management and the change is painful. The style and quality of clothing, especially their underwear has gone backwards, while paying more. Highly disappointed, as I have been a customer with GAP for more than 20 years
MD. NAYEM HOSSAIN
December 26, 2025
The price is too high for the quality
The price is too high for the quality. Items lose shape after a few washes, the clothing feels thin, and the sizes are inconsistent. Returns and customer service are annoying. Unless it is significantly discounted, it is not worth it.
Mimi Roxy
December 23, 2025
Unethical practices
I placed an order 12/9 to be delivered before 12/25. 12/10 I received an email confirming all items shipped ETA 12/15. 12/19 I contacted customer service for an update because tracking states that they haven't received the package from GAP. Customer service filed a claim on my behalf. The claim was denied. Gap uses a 3rd party partner to monitor returns/fraud. The 3rd partner partner (TRE) denied the claim and the appeal process is nothing more than a waste of time. TRE won't reverse the decision and GAP won't overide. There is no recourse for customers. Order is paid but not delivered. Gap won't refund or replace. Unethical.
Tina Elisabeth Viking
December 22, 2025
WARNING ‼️
gapse.com.se WARNING ‼️ This is a fraud. Do not buy from this page . Looks very much like the real Swedish GAP page but is as I said fraud. Your money will go to Suzie wear Ltd and no product will reach you
Nat
December 17, 2025
Was a loyal customer till someone stole…
Was a loyal customer till someone stole my CC info and bought stuff from GAP online. Was notified bc shipping address was diff from billing (my address). Called GAP customer service right away (within minutes) of catching that thieving woman (I have her name and her address) GAP would NOT cancel that order!! Minutes after fradulant purchase they would not cancel. I will NEVER shop on their website again.
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