frostnyc.com Reviews
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3.9 / 5
Average user rating
516
Total reviews
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frostnyc.com Reviews
Read real experiences from customers of frostnyc.com.
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Austin Cummings
March 20, 2026
These crooks are for real..
These crooks are for real... ordered a piece of jewelry but after checkout realized the item they were shipping was not what I was looking at.. sent 2 emails right away to cancel order, called the next morning to actually speak to someone to make sure it cancelled, was told it was Being processed and they couldn't cancel the order, so they still shipped it and fed ex tried delivering 3 times but it required a signature.. never signed , seen or took package..fed ex sent package back to frost nyc and they confirmed 3 times now that they have it back in their possession but ive yet to receive my money back... customer service is a JOKE... gonna give it a few more days and then im turning it over to my attorney. They will be paying out alot more than the item was worth in the end.... dont fall for these clowns
A. P.
February 28, 2026
Shady business practice FRAUD!!
These people and the website is such a scam. I tried to let the team make it work, and after an accidental order due to phone glitch updates and processing errors - immediately calling the company for accidental purchase and system error- trying to cancel immediately- they said it was cancelled but still sent the product after confirming cancellation and putting an appraisal in. My Shop account did not send a confirmation text and input my info on the phone when I was simply trying to price match and see how much taxes would cost for such an item. Suddenly, it says processing and shows my address on a map! After I got an email confirming cancellation, I felt relieved, double checked all my accounts and made sure nothing was linked-as I was not considering a 15K purchase on top on baby prep and did not need these expensive accidents. Then, I got the package 3 days later without any notice or tracking system message (a house guest signed for it while I was at work)and spent 20 minutes on the phone (pregnant and crying) because they said it was not possible for full return and price and had to accept either a 4k loss restock fee for a phone glitch or keep this outrageous watch that I knew nothing about. Said could not return package without opening and would charge a restock fee which was thousands of dollars. Before the item was shipped, they still had it to be appraised with the form dated after the shipping date! They gave me some kind of excuse. Also- no original paperwork How do I know this is an actual Rolex anyway?? They covered the id numbers with diamonds...Then it came with missing diamonds- saying it is quality control checked and sometimes fall out during shipping- okay well the box was sealed and in another box and case so where are the lose diamonds... And if this isn't the worst part, they LIED to the credit card agency about how I wore the watch and that it was custom made specifically for me and confirmed the agreement for return policy!!! They did not include the back and forth e-mails about damaged items and poor business practice when it was clearly an item they had multiple stock of and that I had pictures of a gloved inspection of this high piece item moments after the dispute phone call. They only included the e-mails where I accept defeat and consider exchange for a ladies watch that would actually be something I would maybe wear. They only sent proof of return label to fix the watch with 2 missing diamonds and then never again contacted me about getting the watch back or the work to be confirmed to be done or anything. I got a dispute approval and assumed I would be refunded and could move on until I see the companies blatant lies about the situation and only including communications convenient to them. That I should not be refunded - mind you- I am not in possession of this watch nor want the damn thing nor really even know what was ordered. I just want the company to do the right thing in a shitty unfortunate glitch with updating phone/other scam issues and not make it seem like I intentionally special ordered this stocked item to be custom made to my preference and then wore it and damaged it as if I am trying to scam them!!! SHADY Business practice.
Antonio Faulk
February 27, 2026
I absolutely love their jewelry—it…
I absolutely love their jewelry—it looks just like the photos but is somehow even better in real life! I've ordered multiple times and will definitely be back again and again. The customer service is super helpful, everything is so easy, and even custom pieces ship fast. Highly recommend!
MK
February 4, 2026
Fake website
Fake website. The goods are not genuine. And even if you return them, they won't give you a refund. Don't buy!!!
Tyjuan p
January 23, 2026
No better place for jewelry and the…
No better place for jewelry and the staff top notch especially Johanna my wife loved the watch couldn’t be happier
Criseily Mercedes
January 22, 2026
Went is for Xmas gift for my partner
Went is for Xmas gift for my partner. Johanna helped me picking the perfect gift. I ended up getting a pendant with a picture of his mother.Loved it! Thank you Frost!
James M
January 22, 2026
Love the store
Love the store, large variety, the staff are very friendly and helpful. Im definitely coming back for a watch i was eyeing
wayne
December 9, 2025
They are bad company
They are bad companyIf you have a problem with item they will NOT refund all your money!!They cheat you and con you with their lies and fake promises!
Chad Gillikin
July 19, 2025
Excellent quality jewelery with…
Excellent quality jewelery with exceptional prices. Sparkle, shine, glitz, and glam! You'll love everything they have to offer.
Lewis Sauls
July 3, 2025
Great Service
I bought numerous pieces of gold jewelry over the years in the city they are the best Mr Sauls and very friendly staff
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