framebridge.com Reviews
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2.8 / 5
Average user rating
83
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for framebridge.com.
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framebridge.com Reviews
Read real experiences from customers of framebridge.com.
Brands may not incentivize or pay to hide reviews.
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camille thoman
March 20, 2026
They did a truly terrible job
They did a truly terrible job - upon opening, the art had already fallen down threw the frame off the mat! Their AI- seeming help was either clueless or diabolical, talking about the opportunity to make it right but not offering ANY solution. I don’t normally write reviews like this but their “help” really was frustrating. In this kind of situation, they needed to kick it up to real person and that is not what happened.
ashlyn bodin
March 13, 2026
Multiple issues with my first order
Multiple issues with my first order. My art was hung upside down, chipped frames (because they are cheap and chip when the wind blows), crappy hardware that ruins your walls, and they use some kind of plastic instead of glass. Looks visibly cheap like Ikea quality. And completely distorts reflections which makes it look even cheaper. I hung one of my pieces next to a window and had to take it down because of how distorted the plastic looks. Looks better in a room with zero natural light. I am sure after 1 move with these they’ll be trashed. Paid almost $800 for Amazon quality. Insane.
Michael Kelly
February 20, 2026
Lifelong customer solidified
I've used Framebridge a few times now, and the results have been fantastic; easy to use, customizable, great quality and all. What brings me here is my most recent experience: I mistakenly uploaded the wrong photo to my frame. They sent me a second frame with the right photo free of charge and told me to keep the original as a gift. That's the kind of stuff that makes a lifelong customer.
Kate
February 4, 2026
I love Framebridge
I love Framebridge! I am a super fan and have recommended this company to all of my friends. They are so affordable, picking out a frame is easy, and the quality is good! If you've ever been to an in-person frame store, you know what an expensive nightmare it is. I am so glad Framebridge exists.
Seagrass Boutique
October 14, 2025
Horrible experience
Horrible experience. Spent almost $700 on three pieces, one came back not the way it was ordered. It was sent back and its still waiting to be addressed. Not sure why no one cares and I have no timeframe as of yet. What a way to waste $ and give a gift thats not finalized. GO ELSEWHERE!!!
Victoria Lehman
September 15, 2025
Lost My Artwork
I trusted Framebridge with a valuable art piece, and they lost it. The experience has been extremely upsetting and disappointing. Beyond the sentimental and financial value of the piece, the lack of accountability and resolution has made this even worse. Customers should know that Framebridge's handling and tracking process is unreliable, and if you send them something valuable, you risk losing it permanently. I would never use their service again and strongly recommend others think twice before sending them anything irreplaceable. Despicable.
Fiona Laowu
August 4, 2025
Good quality frames albeit pricey
Compared to competitors they are pricey and I understand this but compared to the other reviews I had no issues with the frames in question delivery was right on time too The maple wood frame was an excellent quality finish and looks fantastic quality wise they've held up extremely well
Ms Mavragani
August 1, 2025
Great experience for oil painting
I know people have had mixed experiences with them. I used them to stretch and frame an oil painting and they did a great job. Very quick turnover and packaging was great. Also 40% cheaper than my local store (i live in nyc).
DEBBIE DEAN
May 12, 2025
I would rate a ‘ZERO’ if possible
I would rate a ‘ZERO’ if possible. First of all the mat choices are only an ‘option’. The framer will ultimately pick what ‘ they think’ looks best…. ???…. Well then why am I ordering a ‘CUSTOM’ frame? Secondly, there are different mat colors to choose from, you just don’t have access to them as a customer but once they screw up and you call them out they are quick to let you know there are other mat colors and they will send you a copy of the color palette. HOW BASS ACKWARDS IS THIS?DO NOT ORDER THE BRASS FRAME!!!!! You cannot SEE the writing, pointless. I’ve ordered a dozen times from Keepsakee and wish like heck I would have stayed with them. The people at Framebridge are extremely nice but very puppeteer and their sponsors problems are never solved, They’re just postponed.I asked for some credit because of number one the frame brass piece I had to have replaced and that was two trips back-and-forth to the trophy store, which is 60 miles round-trip each way plus the cost was $35. They gave me nine dollars and one penny credit. They just refunded the brass plate which they should’ve because it’s a piece of junk. DO NOT, DO NOT, DO NOT use this company; poor quality, poor workmanship, poor organization. A lot of headaches come with ordering from this company.
GA
November 22, 2024
Good god ....
Well ...We got a gift.We were expected to hang it.The frame is tacky.But we love the giver.Unfortunately, the eejits at Framebridge made it so if we hung the dang thing it would be upside down.Now we have to explain why it's propped up on a bookcase.
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