forevernew.com.au Reviews
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1.7 / 5
Average user rating
125
Total reviews
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forevernew.com.au Reviews
Read real experiences from customers of forevernew.com.au.
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Zeina
April 9, 2026
Complaint about online exchange and poor service at Epping store
Dear Forever New Customer Care,I am writing to make a complaint about a recent online order and my experience when trying to exchange the item at your Epping store.I am a regular Forever New customer and had received a 20% off voucher, which I used for an online purchase. After placing the order, I realised I had selected the wrong version of the jumper. There were two variations available, one with a full zip and one with a half zip. They were the same item category and the same price, only a different style.I went to the Epping store on 8 April 2026 to exchange the jumper for the other variation. I was very disappointed to be told that I had to pay an extra $35 because the 20% voucher only applied to the original purchase. This made no sense to me, as I was not asking for a refund or changing to a more expensive item. I was simply exchanging it for the same jumper at the same price, just in the correct variation.I find this unfair and unreasonable. The purpose of a loyalty voucher should not be lost when a customer is making a simple exchange for the same priced item. It felt like the discount was effectively taken back, which is very disappointing, especially for a regular customer.I was also unhappy with the service I received from the staff member who assisted us at the Epping store. We explained several times that this was only an exchange for the same item at the same price, but she was rude, dismissive, and unhelpful throughout the interaction.This experience has left me very disappointed with both your store policy and the customer service I received. I would like this matter reviewed and would appreciate a refund of the extra $35 I was made to pay. I also believe this issue should be addressed with the store staff involved.I look forward to your response.Zeina
Vivienne das neves
March 19, 2026
An employee by the name of Busisiwe St…
An employee by the name of Busisiwe St the Eastgate branch was extremely unprofessional and racist towards myself and a very close friend who just lost her father… we had asked Bedford centre to set aside a dress for us. There was miscommunication. Busisiwe went out her way to be completely rude and disrespectful laying on the couch at the back and talking to us as though we are her whatever! She said she’s pregnant which was of no relevance to me at all. Walking around bare feet and the phone laying on her breast while she’s telling us we are wrong etc etc. I did shout at her because she had no right to behave in that unprofessional manner at such a bad time… she needs to be disciplined. My number is 0828099180…
Kathy K
February 6, 2026
I bought a pants/halter top set the…
I bought a pants/halter top set the other day. I chose a 12 as it looked like a smal cut and the pants in a regular 10. When I tried in store very quickly amongst a pile of other clothes in a rush, seemed fine so I purchased it. When I got home and tried it on properly, the top was gaping and way too loose in the back. I took it back the NEXT morning ( less than 24 hours later) to exchange the size - not return but, exchange to a 10 as the pants were perfect. Because I had taken the tag off either in the store at Chadstone or at home when thought I was keeping it and retied it, they refuse to now swap over the size. Even though I am keeping the pants and was happy to show the the top was way to large and clearly I wanted the whole set they said I need to PURCHASE a new one or simply keep the one that is too big as I could have worn it. Time of purchase approx 3pm one day and request to exchange was the next morning!!. They said given the tag was tied back no exchange to correct size.This happened at the Doncaster store where I then tried to exchange size closer to my home. Service is disgusting. Tried to call customer service but was on hold for half hour and gave up. Disgraceful
Elzanne van Niekerk
December 10, 2025
Received wonderful service from Julia
Received wonderful service from Julia, at Forever New, Menlyn (South Africa). This after I asked one of the staff members at this branch to keep the size for me until the next day. I guess this lady was tired and said no they are no longer allowed to do that. The next day I went back to buy the dress, but to my dismay it seemed as though the size was gone. Luckily Julia came to the rescue! She went out of her way to find the correct size and was very friendly and helpful. We found my dress on the mannequin! Thank you, Julia!
Neil Foster
November 7, 2025
I ordered a LARGE T-shirt
I ordered a LARGE T-shirt. I did receive a shirt, but it was a SMALL
Fariha Sayed
October 15, 2025
I am very disappointed with Forever…
I am very disappointed with Forever New. I asked the staff to delete my account, but they didn’t do anything. On top of that, the clothes were poor quality, with fabric that felt cheap and did not last. I will never buy anything from Forever New again and cannot recommend this store. I hope they seriously improve both their products and service.
Debbie Schogger
September 24, 2025
Zero stars if I could - no refund
Zero stars if I could. Ordered a set (jacket and skirt), and jacket was out of stock so they didn't send. I then asked for a refund of the shipping, as the skirt alone is no use. Still not received the jacket or shipping refund.
John Carter
September 19, 2025
DECEPTIVE BEHAVIOUR
DECEPTIVE BEHAVIOURI was shocked, my wife picked up a dress that was missing a belt. The tag was marked down to $35. There was a sign on the rack saying a further 50% off the marked price. When we got to the counter, the lady scanned it and said the price is $40 , I said wait... it says $35.She said sorry, someone made a mistake...I then said not my mistake and she agreed but said she cannot sell less than $40. I said what about the sign offering a further 50% off... she said sorry... I the system will not allow here to mark it down any further!!!
Nadine Khalaf
August 26, 2025
Rubbish quality, terrible customer service
I purchased a faux leather waterfall-style jacket about a year ago and never had the chance to wear it. It stayed in my wardrobe the entire time, hanging neatly with the tags still attached. When I recently took it out for the first time, I was shocked to find that the "leather" had cracked all over, making the jacket completely unwearable.I reached out to the company's head office to explain the situation, but their response was essentially, “Sorry, there’s nothing we can do.”Honestly, it’s disappointing. They're selling items that feel like lower-than-China-quality but at the price point of Australian-made goods. Their clothing styles seem to repeat every season, prices keep rising, and the quality continues to decline.It’s really disheartening to see a brand operate like this. I won’t be shopping here again, and I wouldn’t recommend them to others.
Anon
August 25, 2025
What happened to in store customer…
What happened to in store customer service? No hello, no can I help you, I tried on several pants trying to get the right fit and I was in and out of the change room putting items back and fetching sizes myself. Mid city centre.. terrible staff.
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